LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,332 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No show when scheduled, impossible to get in touch with driver; they gave me an out of operation number. On the reschedule, there was still zero communication & the driver showed up at a time when I explicitly said I was unavailable during the rescheduling process, which was very inconvenient because I was forced to accommodate just to get it done. Poor execution and organization on their end.”

Helpful Report

Posted 5 months ago

“Excellent Service very pleased On time strictly Business I will definitely use this service again”

Helpful Report

Posted 5 months ago

“Darwin and his father were excellent. I will use your service again in the future.”

Helpful Report

Posted 5 months ago

“The Loadup crew were very efficient and professional.”

Helpful Report

Posted 5 months ago

“Juan and his brother we’re very competent and polite. Would use loadup again.”

Helpful Report

Posted 5 months ago

“Courteous, and quick. Would use this service again.”

Helpful Report

Posted 5 months ago

“The gentleman who picked up my generator was very friendly and did a great job. If I ever need another removal job, I will not hesitate to use your company again. I will certainly recommend your company to my friends. Thank you Russell Gaun”

Helpful Report

Posted 5 months ago

“Horrible experience. Showed up hours after the 12-3pm window, and only because I called to find out where he was. Worker said he accepted the job but got his days wrong. I was not flexible with my removal date, and dispatch did not find me a different remover. He showed up hours later and did not have the proper tools to remove my items. He had to use our carts and my boyfriend had to help remove all the heavy items. The next day we found that he had thrown all of my furniture into the dumpster at my apartment, which I had told him was not allowed (the reason I hired removers in the first place). Not to mention load up advertises as a donation service. My furniture certainly did not make it to anyone in need, in addition to making me out of compliance with my lease. When contacting load up they wouldn’t even refund my money after all of this. Highly would recommend staying away from this company.”

Helpful Report

Posted 5 months ago

“MUCH better estimate/payment system than 800 Got Junk, which only promises to provide a "free estimate" the day of pickup. The "free estimate" system baically leaves you at the mercy of whatever they decide to charge on the day you're planning to get rid of stuff. When I called Got Junk and pressed for a ballpark estimate, it was $150.00 MORE than what LoadUp charged upfront!”

Helpful Report

Posted 5 months ago

“Picked up up zline stove. Two guys and a girl showed up kept me informed on their route here Very polite group. Transition was very smooth in and out in a very short time. Excellent service! 👍🏻”

Helpful Report

Posted 5 months ago

“Two men came on time, introduced themselves and shook my hand. Professional and friendly. They picked up the oven and loaded it up, took a photo, wished me a good day, and left. Perfect!”

Helpful Report

Posted 5 months ago

“The movers were excellent! They were very respectful and very and fast! We will deff be calling back to use your services again.”

Helpful Report

Posted 5 months ago

“Disappointed experience. I did everything asked and had a window from 12:00 to 4 for the pickup. Finally after phone calls and messages found out that the team originally given to do the job was changed and job was not done until 7:30. There was poor communication within the company and none with me. Kept getting “ so sorry for the inconvenience “. I spent money for this inconvenience. Which is lip service as my father used to say.”

Helpful Report

Posted 5 months ago

“the person was nice and friendly and he did a great with clearing out my furniture.”

Helpful Report

Posted 5 months ago

“I get that scheduled times can't be guaranteed, but when the driver doesn't START heading our way until 45 minutes after the 4 hour appointment window and doesn't arrive until 3 and half hours after the 4 hour window, then what is the point of scheduling an appointment window at all?! And to top it off, sending folks that essentially resembled the Beverly Hillbillies all the way from Trenton, NJ to the Poconos is craziness. A middle-aged husband and wife team to fight with some large furniture, God bless their souls they pulled it off, but I am very skeptical that much of the furniture arrived at it destination intact. They arrived with their smallish trailer already half to 2/3 full and had to breakdown some items already on the trailer in our driveway to make room for our things. Also them taking it to Goidwill in Trenton when I had made arrangements with local Savation Army for drop off was a surprise that should have been mentioned prior. I didn't so much care, but others might. Overall did the job, but not the best experience.”

Helpful Report

Posted 5 months ago

“They took the extra time and effort to come to the door after trying unsuccessfully to reach me by phone. Cordial, efficient and business-like. Will use again!”

Helpful Report

Posted 5 months ago

“The two movers were very fast and efficient. Good work”

Helpful Report

Posted 5 months ago

“Great communication, service, and value for the money. The Team was careful not to damage anything and completed the job well ahead of expeditions. Very impressed.”

Helpful Report

Posted 5 months ago

“Jason was right on time, unfailingly polite, pleasant to be around, professional, and efficient. The load up could not possibly have gone better. Thank you!!!”

Helpful Report

Posted 5 months ago

“Thank you was very quick and easy”

Helpful Report

Posted 5 months ago

LoadUp is rated 4.6 based on 5,332 reviews