LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,621 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Ronald and his team were prompt and communicative. It was totally hassle free and would certainly recommend them.”

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Posted 1 year ago

“The Loader, Urael, was great! Gotta my old mattress and box spring out quick, my new stuff setup quick as well, without so much as bumping anything in the house. Was also very friendly and chatted with me as he worked. Would absolutely recommend this service to friends.”

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Posted 1 year ago

“Quick, friendly and just plain great service!”

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Posted 1 year ago

“Pick up was efficient and issue free”

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Posted 1 year ago

“The service today was absolutely OUTSTANDING!!!! The rating is a 5, but I'd give it a 10 if I could 😁 Very professional, made sure everything in the path to remove the king size mattress etc. was clear, did a fantastic job getting everything cleared out fast and efficiently. VERY GOOD SERVICE!!!”

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Posted 1 year ago

“Arrived quickly and took couch out with no issues.”

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Posted 1 year ago

“I needed help with the removal of an old washer and they made the process a breeze. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the removal of my washer, and their support team responded promptly and professionally. Overall, my experience was outstanding, and I will be using them again. I would definitely recommend this s company.”

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Posted 1 year ago

“My pickup team was very kind and helpful. They were pros at their work and went above and beyond helping me get my new mattress upstairs. I really appreciated their help getting everything done today!”

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Posted 1 year ago

“They were running a little late but they kept me informed of how late they were going to be and when they would be here and they showed up on time and they had that hot tub loaded before I could bring my dolly out to help them so I'm pretty impressed. I would recommend them to others and call them again if I needed them. Thanks a lot!”

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Posted 1 year ago

“Service was great very professional.”

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Posted 1 year ago

“Outstanding service! Easy to schedule online, communicated before arriving, and went right to work removing a very heavy treadmill. I wouldn't hesitate to use again and recommend to others!”

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Posted 1 year ago

“Great job”

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Posted 1 year ago

“Fabulous!!!!!!! Punctual, courteous, capable…….need I say more✔️. We’ll definitely use them again!!!”

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Posted 1 year ago

“We had a very good experience but were initially skeptical by the truck size the loader arrived in. We ordered to have our old bedroom suite delivered to our local Restore. We are thankful we found LoudUp!”

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Posted 1 year ago

“Wish I had seen the reviews before I booked this company. BEWARE. It only gave me an option for a 12 hour window! The local company hired did call right at 8 am and confirmed it would be "late afternoon" then radio silence ALL DAY. Website updated to day 4-5 pm arrival. At 5pm changed to 5-6. at 6pm changed to 6-7pm. At 6:50 driver finally called and said that they were sent on a job with way way more clean up than they were told. (NOT MY PROBLEM) then wanted to reschedule to tomorrow! I have painters coming at 8am and I cannot trust that they will actually show up at 7 as promised. They say they are on their way from Henderson but that is 45 minutes away easily in Vegas traffic on a Friday night. Their trailor is already full so not sure where they are going to put a giant 6 piece sectional but hey they have been paid so does it really matter. DO NOT BOOK through LoadUp. They do not tell their local hired people accurate information and the customer pays financially and in every other way possible. Won't make this mistake again.”

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Posted 1 year ago

“Samuel checked in an hour before and was on time”

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Posted 1 year ago

“Michael was on time, friendly and very efficient. I will definitely be using these services again. A great experience!”

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Posted 1 year ago

“He’s gentleman were the best ! Kind well mannered and extremely hard working . A wonderful experience with these two. Thank you !”

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Posted 1 year ago

“Great pick up crew. They were friendly and efficient. Made it a good experience. Would definitely recommend them.”

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Posted 1 year ago

“I booked an outdoor p/u by mistake. Called and they switched it over to indoor for a $25 fee (I libe on the 3rd floor with no elevator). I had a "medium" load and they brought 3 guys, which I think is awesome!! So many times one guy or even two can be crazy overwhelmed. They arrived within the window time and they busted out everything I needed removed. They were polite, cared about my apartment and were even worried about my cats and getting in their way or upsetting them. Donovan and his team were AMAZING!!!”

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Posted 1 year ago

LoadUp is rated 4.6 based on 5,621 reviews