Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 643 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“Unfortunately didn’t read these reviews before ordering a couple of baselayers online . After a few days received an email telling me the items were ready for collection in store . Upon arrival I was told the order had been “cancelled “ . The frazzled assistant told that for some reason “head office” was cancelling all orders & he advised me to make a complaint . I have emailed customer services requesting a refund & to leave an evidence trail if I have to escalate further. Judging by the other reviews it would seem there are multiple problems with this lot , so my advice would be AVOID”

Helpful Report

Posted 3 years ago

“After seeing a toddler rucksack in stock at a local store online, we drive specifically to the store to check it fitted correctly and buy it. However, I was told it’s not in stock and the online stock checker was wrong, therefore we ordered the rucksack from the store and were told delivery can take up to 10 days but is likely to be only a few days. It arrived after 10 days in an open damaged box and ripped plastic bag, so the rucksack was not protected properly. We bought this rucksack specifically to carry a toddler for a hike we had planned and it didn’t arrive in time. If I’d known delivery was going to be an issue I would’ve bought the rucksack elsewhere. Customer services didn’t understand why I’m complaining and even say the box did its job as the rucksack wasn’t damaged! They refused to complain to Hermes who delivered it. It’s a £180 rucksack!”

Helpful Report

Posted 3 years ago

“The one star is courtesy of the review site. Having purchased a new tent just over a year ago, due to covid was only able to use recently. Upon pitching the tent one of the poles was broken. Thanks to a fellow camper who had spare string I was able to fix it. Simply not good enough for the price you pay. The tent clearly wasn't new. Despite the standard copy and paste response advising to contact them the email sent was ignored. Please beware of what this company says and sells you.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service!! None existence either in store (Wolverhampton) or on the telephone. Ordered goods online for click and collect all of which said they where in stock. Received email to collect, get to store and only a few items there. Then to be told that they have the items on the shelf but would have to pay for them again and wait upto 3 weeks for my refund! No help from anyone, could not tell me when rest of order would be delivered to the store, "err the items are in store you have them on the shelf???" It doesn't take a genius to work out what should be done??? Will never use Go Outdoors again and will advise friends and family not to do so either. Had excellent customer service when I was in store spending £1000's couldn't do enough for me. The worst company I have ever used especially online.”

Helpful Report

Posted 3 years ago

“I have placed my order online with standard deliver of up to 10 days. As I have not received notification that my order was dispatched, I called customer services on day 9 and was advised that order is waiting to be picked up from the warehouse. On day 11 still no update, called the customer services and was told the same. I asked how long will it take to collect the order and dispatch, they were not able to provide me with time frame. I asked if I can collect my order or change the delivery address. They said it was not possible. I had to cancel my order and now waiting to see how long it will take to refund my money. Would not recommend to place any orders online if you don't want to be disappointed with delayed delivery.”

Helpful Report

Posted 3 years ago

“Advertising is a little misleading if you don't read the fine print! Prices are fantastic IF you join their loyalty programme. Items purchased were acceptable.”

Helpful Report

Posted 3 years ago

“Takes forever to receive your goods. Their dispatch is slow and even though you pay for postage they choose the slowest option they can.”

Helpful Report

Posted 3 years ago

“Ordered 5 items simple water containers to ehu and a fridge.,,a toilet . Yes 14 days later my items arrived when I was at work.my partner took the order, only to find the fridge and electric hook up missing. Too cut a long story short. 3mths yes 3 mths it took me to battle to get my money back and having to prove I didn't get the other 2 items. I will never use this company ever again be it in store or online.. How would they like it if I walked in and picked up the items missing and walked out the shop.”

Helpful Report

Posted 3 years ago

“I ordered two fleeces in October of 2020 after 1 month of missed delivery dates I emailed and asked when my package would be delivered they said it was not sent due to a tech issue but it should be sent asap. At this point I lost interest and asked for my money back. Once that email was sent they stopped responding it has been 9 months since the initial purchase and still no refund or items”

Helpful Report

Posted 3 years ago

“Terrible customer service - wellington boots are leaking within months of purchasing from them online. Emailed twice with full details and no response. Then called them and they won't replace or let me send them in for replacement, they expect me to drive to my "nearest" store which would be a 2-3 hour round trip depending on traffic. No offer to refer to a manager - only option is to take into store. Not good enough guys!”

Helpful Report

Posted 3 years ago

“False pretences. Went into their Warrington store with my son today and bought a pair of waterproof trousers for his birthday. Labelled up at £50 but when got to the till was charged £70. When questioned, the cashier said that was the club card price and I would need to buy a membership for £5. She also said that this was stated on the price ticket. However if it was I was unable to read it, it was that small. Sharp practice if you ask me and certainly will avoid Go Outdoors in future!”

Helpful Report

Posted 3 years ago

“Went to Thurrock store Sunday 25/7/21 to buy wife's walking boots. Selected a pair of boots which were priced £100.00. When I got to the till I was asked if I wanted a membership card. I declined. Cashier then said the boots were £1135.00. I objected and pointed out they were clearly marked up for £100.00. Her answer was the advertised price was with membership discount. If I wanted the boots at that price I would have to pay £5.00 for a card. My wife wanted the boots so I paid for the card. Staff were completely unhelpful. The store could not measure feet either. I wonder if the practice is even legal. There should have been a clear notice saying the price advertised was only available with a membership card. Does anybody know if the practice is legal?”

Helpful Report

Posted 3 years ago

“Two orders lost . Third one somewhere in pipeline. Semi abusive staff when chased up. A manager I spoke to says warehouse is in chaos , and for me "not to hold my breath" for delivery! Says if comes in the 10 day period I'll be very lucky. Shocking company , buy elsewhere.”

Helpful Report

Posted 3 years ago

“By far the worse service ever. Ordered a 12V fridge on 03/07/2021 and was clearly quoted 5 to 10 day delivery. After 5 days the generic text arrived telling me that it is being picked. I cancelled the order on 14/07 as it was more than 10 days. Then to be told on 19/07 that the order can't be cancelled as it is now in store for collection. The worse company ever, will strongly advise people to not order online as the service is non existing.”

Helpful Report

Posted 3 years ago

“Ordered a BBQ online from gooutdoors.co.uk. 11 days later after numerous text saying it's being processed and also contacting customer support to be told it was being processed. Now currently on the phone to them having being told the order hasn't even arraived at the warehouse... WTF??? I've now been told that the orders been sent to the warehouse and will be sent as a priority. Disappointing service.”

Helpful Report

Posted 3 years ago

“Arrived today at the Newcastle store to purchase hundreds of pounds worth of camping equipment. We need everything from a stove, chairs, beds, cooler box, water carrier etc. All bulky stuff so need a trolley. Couldn't find a single one. I asked a member of staff who just shrugged and said none were available. I spotted and empty one and asked if I could use that and she said no she was using it! I hope whatever you paid her for her shift today was worth it because she lost you a sale. I asked another member of staff who again just said none available. I looked around and it wasn't like many people had trolleys so they mustn't have many. This is precisely why people purchase from Amazon and stores are closing down!”

Helpful Report

Posted 3 years ago

“Took my bike in after seeing the free service offer for cardholders. Jack T went through the service, taking good care to sort out some minor issues along the way. He went beyond the basic service to sort out simple things beside the service and replaced a tyre (which was splitting - this was extra, of course, but I hadn't noticed it had got so bad).”

Helpful Report

Posted 3 years ago

“Ordered 3 items online, keep receiving texts to say they were ready for collection however, I was away for a couple of days but still in time for the collection. I picked the package up (50 mile round trip) only to find when I got home 1 item was missing, I contacted the store who told me that I needed to contact Customer Services which I did, the girl I spoke to couldn’t have been less interested. I was sent a form in PDF format which I couldn’t edit neither could I print it off as I don’t have a printer. Apparently they cannot carry out an investigation without a form which tells them exactly what I said on the phone. I don’t need this hassle and certainly don’t have the time to sort out work arounds to rectify their error. A poor service from a poor organisation. I absolutely will not order online from them again.”

Helpful Report

Posted 3 years ago

“Ordered 3 items after checking all were in stock,hear nothing for 3 hours so go to store to be told,order may not be ready till following day,so i go home,only to be sent a message saying my order was now ready,go back to store to be told they cannot find my order,upon checking all three items were out of stock!!!!. So i asked why i recieved order ready to collect message???they dont know Just say sorry. To say the staff are incompetent would be bigging them up.”

Helpful Report

Posted 3 years ago

“Ordered our tent and other camping orders on line, website states it will be delivered within 10 days, how ever that is a lie, I kept receiving texts to say it will all be sent soon so I felt a little concerned as kept getting the same message so rang customer support only to find out my tent was cancelled for delivery and my other items won't arrive before the 10 days. To top it off I camt get a refund till they decided to finally post the items and then I have to wait another 10 days for a refund, so beware the take your money and have no interest in sending you what you ordered and all you will get is a sorry.”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 643 reviews