Name: Go Outdoors
Rating: 2.00

“After been given the run around for 2… After been given the run around for 2 days Been sent into the shop twice by customer services Still no goods And been told by manager that it was my fault going to the store as I shouldn't listen to the customer care team I have now cancelled my order and will not shop there again”

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Posted 2 years ago

“Goods just simply didnt arrive.”

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Posted 2 years ago

“Terrible service I would never use this company again over two weeks and still no product not helpful”

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Posted 2 years ago

“Been waiting for over a week and contacted customer service via twitter who said my items had been delivered on Saturday & awaiting to be scanned in by the store. I called Sunday morning & was told that one pair had been cancelled but they didn't notify me of this and like another review said I wouldn't have known unless I'd called the store. The guy on the phone was very helpful and checked to see if they had them but please management sort out the your system as my other order is not in store and in still in transit?? 😡”

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Posted 2 years ago

“Orders some items for click and collect next day as it said online they were in stock. The items were sun hats and a dinghy for my kids to take away on holiday. I waited 3 days for the text to confirm I could collect and heard nothing so decided to call the store to find out if they had received the items from another store. Turns out the man on cycles who I spoke to over the phone said that the system had cancelled my order but forgot to notify me??? Poor lad did his best to run round the store to find the items I wanted but they weren't in stock. He was apologetic but there should be better systems in place to stop this from happening as I couldn't get the items I wanted delivered in time for our holiday and would not have been notified unless I had called them. Sad thing is that this has happened to me previously but I thought they should have changed systems since the last time I ordered from here but seems not. I wouldnt recommend ordering online, just go to store if you can and see what's available there.”

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Posted 2 years ago

“What can I say, plenty of promises made by pleasant staff but the goods have never been delivered. I now have to wait 3-5 working days for my refund when it took them approximately 8 minutes to cancel my order.”

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Posted 2 years ago

“Berghaus tent bought at go outdoors ripped after second use. Problem not resolved and complaint not escalated as requested.”

Go Outdoors 1 star review on 14th July 2022

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Posted 2 years ago

“Dreadful delivery service, always late and customer service feel it's more important to fob customers off and defend evri the courier service they use. If you're planning a trip do not order from these unless you give yourself at least a month for delivery and have plenty of time to chase up your order.”

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Posted 2 years ago

“Having read the comments on this site, I think I shall just NOT BOTHER with the follow up after my Trust Pilot review received a message from GoOutdoors asking me to contact their online reviews team. I’ve gone around in so many circles I’m giddy, going absolutely nowhere. Just in case GoOutdoors comes across this review…… the code they supplied is TP 1924. Although I was talked into taking a loyalty card at £5 I shall not be going back.”

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Posted 2 years ago

“Today me and the wife went to the store at the wyvern derby for some tent pegs advertised at £3.She then spotted a dress which she tried on and liked at £30. Got to the till and told its £66 as they have 2 prices. Believe this to be illegal practice at the very least totally immoral Not be going back in a rush for sure”

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Posted 2 years ago

“Go Outdoors Stockport is the store I always visit. The staff are so friendly and helpful. Lorna on the checkout was really helpful with my purchases. I had picked up a lot of bargains on the sale rail which had to be entered manually. Nothing was too much trouble for Lorna and she was super efficient.”

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Posted 2 years ago

“I joined Go Outdoors Members on 11th June 2022. A week later I was sent via post a 15% off my next purchase online or in store I have today logged into my account to place an order that came to £124.97. At check out I entered my card details but at no point did it offer me the opportunity to add the discount code details. The email confirmation received almost immediately included a new Member card at £5.00 bringing the total to £129.97, when the order should have come to £106.22 including discount. I immediately contacted "customer services" via telephone. I was advised by "Aaron" that I would have to wait until the order had been received before any actions could be taken. He advised that this may be by Saturday if I'm lucky! When I requested the order be cancelled and a full refund made immediately I was told this could not happen. Whilst on the phone I received a text and email to say my new member card has been dispatched! Totally incredulous!! This service is almost fraudulent, at the least morally and ethically corrupt.! Looking at the reviews online regarding customer services I am hoping I am not being added to one of the many that are still waiting to hear back in a courteous fashion.”

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Posted 2 years ago

“Very happy Ken the bike man is boss”

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Posted 2 years ago

“Excellen byt service from Millie a credit to your shop”

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Posted 2 years ago

“Still waiting for air shelter gazebo that has been ordered 3 times due to “lost in transit” with Evri/(previously Hermes), waiting near 4 weeks, don’t think I’ll ever get it as third one is “lost in transit” and price has increased from £249 to £375 so don’t think I’ll ever get it now ☹️ So disappointed. Customer service says I can’t pick up from store, so they keep ordering, even though item is not getting delivered. Gonna seek legal advice”

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Posted 2 years ago

“Website utterley useless, as is trying to find out if an item is in a local store. Been to store twice looking for item, decided to order online for delivery, wanted to charge me membership when I already have it. Filled all my details in, address, etc, missed one small item, wanted me to start all over again. Gone on line to Amazon, ordered in seconds!”

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Posted 2 years ago

“I ordered 6 dry bags, out of which 2 had a broken top band on them. I emailed customer service and they said take them back to a store. My nearest store is 67 miles away, I asked if I could post them to someone, was told no. I explained why, was told that they can't examine the bags at the warehouse, I explained that I was a long way from the nearest shop. They asked for pictures, I sent them pictures, they said they would contact me within 5 days. 8 days later I rang them, I was told I had to send them to a store. I went through the whole thing again and was told that the pictures hadn't been looked at. After more than half an hour on the phone, I was told that they would be collected, we set a date and I was told I would be sent an email telling me what to do. No email, no collection and now 2 days after the collection day. I've been told by friends of similar experiences. Go Outdoors customer service is utterly useless. I will never buy anything from them again. I wouldn't give them any stars but that isn't an option”

Helpful Report

Posted 2 years ago

“I ordered 6 dry bags, out of which 2 had a broken top band on them. I emailed customer service and they said take them back to a store. My nearest store is 67 miles away, I asked if I could post them to someone, was told no. I explained why, was told that they can't examine the bags at the warehouse, I explained that I was a long way from the nearest shop. They asked for pictures, I sent them pictures, they said they would contact me within 5 days. 8 days later I rang them, I was told I had to send them to a store. I went through the whole thing again and was told that the pictures hadn't been looked at. After more than half an hour on the phone, I was told that they would be collected, we set a date and I was told I would be sent an email telling me what to do. No email, no collection and now 2 days after the collection day. I've been told by friends of similar experiences. Go Outdoors customer service is utterly useless. I will never buy anything from them again. I wouldn't give them any stars but that isn't an option”

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Posted 2 years ago

“Update on my review 4 days ago, didn’t think things could get worse but this company have gone beyond rubbish. Having emailed CS numerous times and spoken to them on 8 occasions, plus 2 more with managers, I chose to cancel my remaining order on Sunday. Received an email this morning saying out of stock so they lied to me for 8 days!! I had to make a 70 mile round trip to a respectable company in who know how to treat customers to purchase a tent for this weekend. Cant comment on the stores but definitely avoid online otherwise you will be left disappointed. They then emailed to say part of my cancelled order was on its way, cannot even cancel an order properly 🤣”

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Posted 2 years ago

“Rubbish online service don’t touch them! Chose to order with them as they had the sleeping bag I wanted, that arrived within two days. Chased up the rest of the order which included the tent, was told it was in stock and ready for picking. Heard nothing for two more days so chased again, told the same and they would chase and get back to me, heard nothing. 5 days later and still waiting rubbish service, rubbish online account which doesn’t work as above don’t shop online ☹️🤬”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Go Outdoors Reviews