Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 643 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a pleasure. I had an issue once and they sorted it straight away.”

Helpful Report

Posted 1 year ago

“We went to penrith to buy footwear. A ember of staff offered to help but we politely declined which was well handled by the member of staff ( SCOTTISH PERSON ) . we looked at lots of possibilities and possibly mixed up a display. Eventually we asked for help and Michelle cheerfully assisted to find the right shoe in the right size. Altogether this was a relaxed experience with lots of choice and very cheerful helpful staff.”

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Posted 2 years ago

“Went to go outdoors in Edinburgh was served by a guy called Johnny he went above and beyond helping us picking out sleeping bags beds cookers gas chatting about othere products with my brother and sister in law as they have not been camping this resulted in me by another bed which I am dying to try out thank you again Johnny”

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Posted 2 years ago

“Wigan store, Nikki on footwear was veryhelpful. Def revisiting next month🙂”

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Posted 2 years ago

“Go Outdoors Stockport is the store I always visit. The staff are so friendly and helpful. Lorna on the checkout was really helpful with my purchases. I had picked up a lot of bargains on the sale rail which had to be entered manually. Nothing was too much trouble for Lorna and she was super efficient.”

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Posted 2 years ago

“Very happy Ken the bike man is boss”

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Posted 2 years ago

“Excellen byt service from Millie a credit to your shop”

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Posted 2 years ago

“Staff have always been very helpful the member of staff putting up the tents have always been very helpful and Eve and college were very pleasant we really love shopping at go outdoor it's a happy place”

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Posted 2 years ago

“Great they was helpful”

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Posted 2 years ago

“I placed an order with GoOutdoorGear.com the first of the week and recieved my order by the end of the same week. Quick shipping. Order was 100% correct. Very satisified.”

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Posted 2 years ago

“Your Derby store Ascot Drive has a young lady Katie who helped me whilst choosing a few pair of walking sandals. She seemed very aware of what sizes were in stock and the makes of different shoes. A few days later I returned to buy some for my husband and again Katie stepped in and went out of her way to help us. Thank you Katie.”

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Posted 2 years ago

“Graham of the Swindon branch was fantastic, extremely patient and understanding after I wanted to try several pushbikes Extremely happy with my purchase. Love it.”

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Posted 2 years ago

“Smashing sales assistant Leeann couldnt be more helpful”

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Posted 2 years ago

“Had a very good experience in go outdooors on Saturday 5th March 2022. I bought some wet weather trousers. Josie was super polite and just lovely. She offered a bag which I declined but did check that I was receiving all discounts available be to me. As it happened I am ex military and she offered me that. Well done Josie.”

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Posted 2 years ago

“We were very pleased with the products we bought. As we live in Redditch we were wondering if there could be a Go Outdoors shop in or nearer to Redditch as we have to travel to Kidderminster. Thanks Richard Hendey 10-02-2022”

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Posted 2 years ago

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Posted 2 years ago

“The lady called Laura on the till today was so helpful and polite. She could not have done any better. I used to train people on customer care and I would have been proud I'd Laura had been trained by me .This was the store in cribbs causeway Bristol”

Helpful Report

Posted 2 years ago

“called in the saltney branch on sunday 19th took a jacket to the till to confirm sale deduction and was greeted by a very warm welcome and suggested i browse around whilst she renewed my card which had expired i came back with two pairs of boots and a bobble hat and was watching the lady going through keys and tapping away on her mobile i thought there might be something wrong and was expecting helicopters above but no she was going through a price check to try to reduce the overall cost i could not believe it and was really impressed she got 90 pounds deducted she was so switched on i commented what a waste of talent on the till i have my own company although a total different line and if this lady is not at least supervisor in waiting i would retire so a very happy customer indeed her name is Leigh+1 of whom i have never met before”

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Posted 2 years ago

“Excellent service received throughout the order process. Will be using again!”

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Posted 2 years ago

“Thursday 4th Nov 2021 Loughborough Very good helpful and polite”

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Posted 2 years ago

Go Outdoors is rated 2.0 based on 643 reviews