Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“To much on the price”

Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“The praise to match”

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Posted 4 years ago

Hi Samir, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“It has taken several days mainly struggling with a system failure in the Saga website, which customer service people were totally unaware of. Everything was fine until I clicked to accept the quote to move from GoCompare to Saga, only to get a screen saying” there is a system fault” and an 0800 number to call. This I did and offered the reference number only to be told that it was unique to GoCompare and not recognisable to Saga. Why one wonders do GoCompare IT and Saga IT not talk to each other??? Also I was told by a lady in GoCompare that she could not create the £250 excess facility and that I would need to speak to them to get that facility. Finally found help with Bidhan at Saga who had to take me through the quote again (even though I still had the details on my laptop as we spoke), before finally got to pay my premium. I have asked Bidham to register a complaint on my behalf as I feel some small token of financial compensation to me is justified by the vast amount of valuable time invested by me in sorting out this fiasco. Many a customer would have given in and shopped elsewhere for their insurance. I hope that this information is passed on and that some improvement ensues. It should be a wake up call to both of your IT departments to make a user friendly and more integrated system Michael Baker”

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Posted 4 years ago

Hi Michael, Thanks for getting in touch. We're really sorry to hear you had difficulty purchasing the policy on Saga's website. We are not aware of any issues that may have caused this error, as it occurred on the insurers website unfortunately. However, please don't worry we can still look into activating your excess protection cover through your purchase, we would just need a bit more information from you and the policy with Saga. When you're able to, please get in touch on the below details and we can look into this further for you. Once again please accept our apologies for the issues you experienced on the insurers website. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“hopeless I have tried 6 times to progress the Sainsburys offer - and am willing to buy now and get nowhere”

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Posted 4 years ago

Hi Michael, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Bad business, you took the money out of my account twice, can someone get in touch 07476289195 thanks”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. Please rest assured GoCompare are a free of charge service so we would not take any payments from you. Please get in touch with us on the below email and we can look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Ok if you want nothing but Covea.”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices and the insurers that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best results the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“From start to finish a total nightmare”

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Posted 4 years ago

Hi David, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. We would like to hear more about your experience. Please can you get in touch with us directly to discuss this further? If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Very high compared to other sites”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Thanks for costing me 30£ more a month jokers 🃏”

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Posted 4 years ago

Hi Luke, Thanks for leaving us your feedback. Please rest assured GoCompare are a free of charge service so we would not take any payments from you. Please get in touch with us on the below email and we can look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Difficult to use. Kept timing out. Lost results page. All 'quotations' turned out to be very expensive. Wasted 4 hours with it. Saved over 50% on cheapest Go Compare price by phoning an insurer who wasn't listed on GoCompare directly. Saved over 50%”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Your internet booking sucks lost 2 hours of my life messing and being messed by your site”

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Posted 4 years ago

Hi Terry, Thanks for leaving your feedback Were struggling to understand your query fully unfortunately. Please can you get in touch on the below details with some more information and we can look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Could not finalise the offer of £336.08 from auto net 7pm 20th. Called first thing 21st and explained, but was subsequently told the offer was now £254.18 as this was another day! Pretty petty don't you think, some would say shifty. Like to now your view? I was not impressed”

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Posted 4 years ago

Hi Adrian, Thanks for leaving us your feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Insurers use real time pricing, so if you leave the website and return to it later on you will likely see a change in the premium. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I Registered my new address and for some reason my old one was put on the system instead so then had to pay the change of address which I think is totally unfair and unreasonable.i won’t use them again if I do not get a refund”

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Posted 4 years ago

Hi Denise, Thanks for leaving your feedback. We're sorry to hear you have had issues with the insurer following your purchase. If you require any further assistance with this or would like us to provide any information to your insurer, please let us know by email at customerservices@gocompare.com and we can look into this further for you. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I put in all the correct information and when I went to buy the cheapest which was LV, I was asked again if I had oil central heating so I ticked the yes and it came back with, they don't insure new policies that have oil central heating. I wasn't impressed!”

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Posted 4 years ago

Hi Sharon, Thanks for leaving your feedback. Some insurers will undertake additional checks following your click through from GoCompare.com to the insurers website. In this case as a result of these additional checks the insurer is no longer able to offer you the quote. Please accept our apologies for this, if you return to GoCompare.com you should see a number of other insurers happy to provide you with a quote. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I had to repeat my details at lest 6 times It took over 45 mins on the phone Thrn the quotes were more than y present insurer”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. There may be some confusion here unfortunately, GoCompare cannot give quotes over the phone and using your email we are unable to locate any accounts. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Absolute rubbish. Kept kicking me out, then kept putting my old car in the quote and the price was extortionate!”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you did not find using GoCompare.com a pleasant experience. Just so you know for the future, we save all your previous quote details in order to make it easier the next time you visit our website. However, if you need to change any of these details such as vehicle information, you can edit the quote and update all the necessary information. We can see you were able to obtain the quote in question successfully so, if you're still having difficulty accessing your account, please let us know and we can look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Prices are to expensive. car is worth £200. held licence for over 19 years additional driver had there licence for over 23 years. Have got no claims for over 15 years but insurance comes at £1200+. No wonder people struggle in these times getting robbed of these insurance companies”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“on line and phone enquiry”

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Posted 4 years ago

Hi Gwyn, Thanks for leaving your feedback. Unfortunately we're struggling to understand your query fully, if you still need our assistance, please get in touch on the below details. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Total rubbish. Bought the cheapest quote available for my van. Went through to the insurers site, paid. They then said payment declined but charged me 3 times! Total out Of pocket £900! No response or any help From go compare. Insurance company said it’s admin error but refused to repay me!! Site should be shut down until It works correct!”

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Posted 4 years ago

Hi Stuart, Thanks for leaving your feedback, we're sorry to hear your payment did not go through correctly with the insurer. GoCompare do not receive any payment information from customers, we are a free of charge service. However, we would be happy to assist in anyway possible to recover the duplicate payments. We would suggest contacting the insurer initially to discuss how you can recover the payments. Should you need any assistance from us along the way, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Hello I am not really the right person as i have just joined a company but having huge problems, i can not sign in and so far no docs, also no communication of cours blame it on crony very poor.”

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Posted 4 years ago

Hi Robert, Thanks for leaving your feedback. Unfortunately Go Compare do not receive your policy documents, these will be sent from the insurer directly to the insured. To chase these up, we would suggest contacting your insurer directly. Please follow the below to do so: https://www.morethan.com/contact-us/ If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Go.compare.com Reviews