Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,020 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be helpful if you could easily see how to pay by card I found it very difficult to navigate the site for this also you did not recognise my password which I know is correct as I use it regularly,I had to leave the site due to stress ,I found another insurer at the same price sorry to have to complain but if I do not you will not know ,I’ll try again next year and see how it glues .”

Helpful Report

Posted 5 years ago

Hello Stephen, Thanks for leaving us a review. You would not find anywhere on our website to enter payment details as we are a price comparison service and not an insurer, so you wouldn't purchase your policy with us. One of the team will be in touch with you via email shortly to discuss your issues. Regards, GoCompare.

Posted 5 years ago

“When I got through to the insurance company the cost of my car insurance was £65.83 more than quoted by Go compare.. How does that work?”

Helpful Report

Posted 5 years ago

Hello Jill, Thanks for getting in touch. This isn't what we like to hear, I will email you shortly to gather more information. Regards, Samantha.

Posted 5 years ago

“No Amazon voucher as promised”

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Posted 5 years ago

Hello, Thank you for leaving a review. If you have purchased via GoCompare as per the terms and conditions of the Amazon voucher you will be issued with this. I will email you to confirm some more information regarding this. Regards, Samantha.

Posted 5 years ago

“could not get on the insurance site”

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Posted 5 years ago

Hi, Thanks for taking the time to leave your review! We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. If the problems continue, please could you let us know the type of device that you are trying to use e.g. a computer or a mobile phone together with the make and model. It would also be helpful to know the know the operating system you're using and the name of your internet browser. This will help us to investigate this for you. Sometimes internet history can affect the way our website functions, so you could also try clearing you internet history and cache. I hope this helps! Thanks, Jenna.

Posted 5 years ago

“Found cheaper elsewhere that included European and other bike cover”

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Posted 5 years ago

Hello Andy, Thanks for leaving a review. Sorry we wasn't the most competitive for you on this occasion, but please consider us in the future. Regards, Samantha.

Posted 5 years ago

“Some tosser rang me on my mobile offering to cut the price offdred. Had not access to my email address so obviously no jacked my tel number. Please protect my data in future”

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Posted 5 years ago

Hello Mary, Thanks for leaving a review and I apologise you have had this experience. I am going to email you to gather some more information but rest assured as part of our customer promise we never sell on information. Regards, Samantha.

Posted 5 years ago

“Keep spamming emails even after unsubscribing”

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Posted 5 years ago

Hello Rob, Thanks for leaving a review. I'm sorry to here this, I will email you to gather some information regarding this and hopefully resolve the issue for you. Regards, Samantha.

Posted 5 years ago

“Did not find the price I was looking for car insurance.”

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Posted 5 years ago

Hey, Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Thanks, Jenna.

Posted 5 years ago

“Quote was for £320. When i clicked to buy and was redirected to Hastings Direct it rocketed to £410,. Complained to Hastings, raising a complaint with financial ombudsman”

Helpful Report

Posted 5 years ago

Hi Nigel, Thanks for taking the time to leave your review, we're sorry to hear that your price increased. Insurance providers use real-time pricing, meaning prices are only guaranteed at the time of the quote. Your quotes may change if you return to buy later. We display the following message on your saved quotes page and we're sorry on this occasion, the price had increased when you returned to buy a policy: 'As some insurance providers use real-time pricing your quotes may change if you return to buy later' I hope this has clarified things for you, but if you need anything please email us at customerservices@gocompare.com. Thansk, Jenna.

Posted 5 years ago

“Well I tried to buy my car insurance from you on line. But when I tried again to buy the £221 you quacked me, then suddenly went to £271.... WHY was that ? So I had to go some where else.”

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Posted 5 years ago

Hello, Thanks for leaving a review. We will be in touch with you soon to discuss your issue. Regards, GoCompare.

Posted 5 years ago

“I purchased my car insurance and for some unknown reason my cover start date was 19 days later!!! Basically I made a claim online, I paid, I then called immediately after approximately 2/3 minutes after to check I can drive immediately, I was refused!!! They offered to refund but would take 10 days! I’v not got much money due to personal circumstances right now so unable to cancel and pay same day as i was also advised it would take 10 days to be paid back into my account. I literally just paid for it!!! Surly they could of amended the start date!!! I called go compare and was advised they are unable to assist!!! Outrageous, so go compare can refer you to a company and assist in a process but cannot assist when a problem arises! I’m never purchasing through go compare ever!! Actually didn’t help and clearly I wasn’t going to get help so was points arguing.”

Helpful Report

Posted 5 years ago

Hello Leane, Sorry to hear this happened to you. I will send you an email shortly to get some more information about what's happened from you. Many Thanks, Kev

Posted 5 years ago

“Web site is near impossible to use. When you eventually get to speak to someone you get cut off Totally useless”

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Posted 5 years ago

Hello Roy, Sorry to hear you're unhappy with our website! We try to make our service simple and easy to use with helpful prompt boxes put displayed throughout the forms. If you need any help please let me know by calling me on 01633 654 019. Many Thanks, Kev

Posted 5 years ago

“Really dissappointed that the first payment was taken out of my account 2 weeks before the policy started”

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Posted 5 years ago

Hello, Sorry to hear about your experience with your chosen insurer. As Gocompare aren't an insurer we don't handle payments but if you would like us to investigate this further for you, you can call me on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Many Thanks, Kev

Posted 5 years ago

“Este minunata si recomand tuturor prietenilor”

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Posted 5 years ago

“AA quote was at least £130 cheaper, same cover and no cancellation fee, didn't even come up as an option on go compare site”

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Posted 5 years ago

Hey Sue, Thanks for leaving us a review. I’m sorry our quotes were not competitive for you on this occasion. GoCompare are a comparison website, not an insurer, so we have no influence on the prices that are returned to you. Based on the details you entered, these were the best prices the insurers on our panel were able to offer you at the time. We hope you’ll still consider us in the future. If you do have any other questions you can call us on 01633 654 019 or email customerservices@gocompare.com. We're open Monday to Friday between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Horrendous service had no clue on phone!! Price went up by £500 whilst on phone, won’t be doing it again”

Helpful Report

Posted 5 years ago

Hi Sue, Thanks for leaving your review, we're sorry to hear this. Just so you know, you purchase directly with the insurers, so it wouldn't have been ourselves that you we're speaking with. We will contact you directly to see how we can help and look into this for you. Thanks, Jenna.

Posted 5 years ago

“All of it! Very bad comparisons”

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Posted 6 years ago

Hello, Thanks for leaving a review. That's not what we like to hear! I will email you to obtain some further information regarding this. Thanks, Samantha.

Posted 6 years ago

“I tried to take up car insurance for my partner for her, all went well,then as I was using my email address as she does not have one it kept coming back to me all the time even when I put her name in it was a waste of time surely you can buy something else on your e mail address.”

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Posted 6 years ago

Hello Jeffrey, Thanks for leaving a review. I will email you regarding this. Thanks, Samantha.

Posted 6 years ago

“You need to weed out bad companies”

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Posted 6 years ago

Hello Mario, Thanks for leaving a review. I will email you to gather dome more information on this. Thanks, Samantha.

Posted 6 years ago

“I had a quote from Grove & dean for £296 but when I entered their website the price was £706. I took the insurance with one call and within few minutes I asked them to cancel it but I was told they will penalize me if I exercise my legal right to cancel the insurance during the 14 days. This is rip off”

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Posted 6 years ago

Hello Mario, Thanks for leaving a review and this information. I will email you regarding this. Thanks, Samantha.

Posted 6 years ago

Go.compare.com is rated 4.6 based on 39,020 reviews