Gogoprint Singapore Reviews

Name: Gogoprint Singapore
Rating: 3.28

3.3 Rating 92 Reviews

59 %

of reviewers recommend Gogoprint Singapore

Company Reviews

Questions

Metrics

3.3

Based on 92 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Phone:

+6531593042

Email:

info@gogoprint.sg

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Gogoprint Singapore 1 star review on 15th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service has deteriorated. Did everything as told by 1pm Monday to ensure Wednesday delivery and yet its not promised and email sent to me that it will be sent on Thursday. So, take the money first, over promise and then under deliver. I have used this service for so many years and I am terribly disappointed in them and I will never use them again. Unreliable, dishonest and absolutely terrible customer service.”

Helpful Report

Posted 4 years ago

Dear Hayati, We really apologize that the experience you're receiving is not good, understand this can be frustrating. Please be aware that our team has made all their possible to satisfy your expectations, to expedite your order before the time planned but due to high volume, unfortunately, we couldn't. We will contact you very soon to offer you a compensation for this unfortunate situation. Best regards, Gogoprint Team

Posted 4 years ago

“I have placed my first order on the 09.10.2019. Printing quality is slightly below average, and the wording was slightly cut off at the corner. I thought it is a small issue and accept it (give and take). I have placed an additional 3 orders of total $200 for 900pcs of name card in Oct 2020. I have chosen a Translucent Name Card Printing Services - one side full colour and another side with a “print” to enhance the front white wordings since it is a transparent card). The 1st order was printed wrongly - one sided printing without white wording enhance. Took pictures and explained via email and the ordered was then being replaced. The same mistake occurred on the 2nd and 3rd orders. Pictures are also taken and explained via email. But this time, they claimed that the enhancement of the wording (which I have paid extra for) has been done on just one side, the same side of the card when printing of the name is done. This does not tally with what has been mentioned on their website and the name card designer that I have spoken with. I find that this is not acceptable and their way of handling the situation has caused frustration and they are not very professional. The last communication with them on this issue was last Friday which I have feedback with photos including the photo of the correst replacement name card for 1st order. Till today Tuesday evening, no one have contact me via email or phone. This have given me a thought that Gogoprint.sg might want to ignore this and not wanting to proceed with replacement. In term of handing the situation, the customer service (who is the same person that handle my 1st order) seems to be finding ways not to accept that the 2nd and 3rd order are wrong. Quality of the printing can be average, but I feel that if there is a mistake in the order, be good enough to correct it. Making different claims or finding way to cover or ignore this does not really help both parties. I feel I am being cheated and I thought it is good to share my experience. Delivery is fast as they courier the namecards from Malaysia KL.”

Helpful Report

Posted 4 years ago

Dear Howard, We apologize that the experience you're receiving is not good, understand this can be frustrating. I can assure you our team is working on your two orders in order to fix this as soon as possible and to be sure the reprint will satisfy your expectations. You will be contacted by this end of day at the latest. Best regards, Gogoprint Team

Posted 4 years ago

“Not the printed product in my workart. I bought stickers with my workart sent in, the proof check sent to me was good and i approved it, but what i received was different from what i approved! No QC at all for end product, how can it be send out to customer since different from proof check? Causing me to waste my time and money talking to them. Gave me an $5 voucher for my next purchase, but after reading older review, the lady did a repurchase but still with error i do not even bother.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize that the experience you're receiving is not good, understand this can be frustrating, but please be sure that our team is working on your case right now and will go back to you very shortly with a better solution. Best regards, Gogoprint team.

Posted 4 years ago

“Bad name card quality No service recovery Bad customer service Only first and second order was good 3rd order delayed and poor quality card, reprinted and resend without informing despite suggesting other ways to fix it while Kevin told me 'need time to check' but never reverted! 4th is the worst, delayed order, supposed to get 6th Aug but was told by Kevin via email will get it on 11th Aug. Called and spoken to customer service Danny extremely impatient and trying to brush customer off! Utterly disappointed with $100+ I spent! Not commended at all!”

Helpful Report

Posted 4 years ago

“Late delivery and don’t they don’t even bother informing. Really terrible.”

Helpful Report

Posted 4 years ago

Hi There, We're sorry that the delivery was not on time, would you be able to share with us your order number for us to take a look into this further? thank you, Gogoprint Team.

Posted 4 years ago

“Tried Gogoprint for the first time and result was so disappointing, worst printing experience ever. Customer service quality was bad and unprofessional, no help was given to you even when you email / whatsapp them on help for artwork uploading process, has to resolve personally. Did not deliver on time and no update was given to customer. Caused an inconvenience to me. Only updated when I called in. Promised a certain time, still did not deliver on time. 1st printing: Sticker quality horrible and worst not legible making it totally useless. Blamed it on circuit breaker & gave excuse that they had to “outsourced their printing”. But read past comments/ post they claim that they are actually just a platform & outsource all their printing. So it’s not due to CB after all. Called in to express my dissatisfaction, not handled professionally. Told them I needed the stickers urgently by end of week and they said they need at least 1 or 2 days just to update their production team & reprint will take longer. Only after I said wanted to complain to CASE and make a report if they don’t fix the mess that they caused, then they manage to rush my reprint order in time. So it is not impossible after all, as claimed. 2nd printing: Expected no mistakes this time as this was suppose to be customer recovery & this was the time they should be rectifying their mistakes. And yet mistakes again, not all the stickers was pre-cut as requested. Gave up on trying to get them to fix their order, can’t afford to waste any more time. Had to engage another vendor to urgent print my order, but quality produced by them was so much better and for only a fraction of the price. Was told earlier by gogoprint my colour quality will be affected as they needed to convert rgb to cymk format for printing. But I wonder why the other vendor I engaged, was able to print my artwork and the colour quality was not way off as compared to Gogoprint’s. Again, excuses. Definitely not gonna engage their service next time. Wasted a lot of my time.”

Helpful Report

Posted 4 years ago

“Terrible service. GogoPrint goes above and beyond to make your experience bad, and unhelpful. I didn't request proactiveness from them. I simply needed a basic printing service when I sent the details. I wasn't expecting them to mess up my entire day by stopping my printing request multiple times with unnecessary excuses.”

Helpful Report

Posted 5 years ago

“do not use gogoprint; had an awful experience with a large bulk order; white insert cards game out grey and they had the audacity to send me a full invoice for re-order i repeat - do not use if you want quality and service”

Helpful Report

Posted 5 years ago

“Printed stickers with gogoprint with white background. But the stickers paper turns out yellowish. Feedback to them, got no response. I guess you can get fast printing if there is no problem, but if there is problem, you can't find anyone for help.”

Helpful Report

Posted 5 years ago

Greetings Winson, Apologies that we got back late to you, Reason the stickers you received have a slight yellowish tint is due to the natural characteristics of the sticker as it is a coated sticker. Nevertheless, we will contact you to propose and offer you a solution to fix the issue, look forward to hearing from us. Best regards, Gogoprint team

Posted 5 years ago

“Terrible service. Place online order for receipt book on the 24 July. Expected to get my order on the 21 Aug. Should. Have approach any offset printer for the job. Definitely the waiting period is much shorter. Further no refund only credit for next order. You must be kidding. Would there ever by a next time. Don't waste time on gogoprint.”

Helpful Report

Posted 5 years ago

Greetings, We apologize that we took longer than usual to process this order as we require your approval to print via the online proof that was emailed to you. We will get in touch with you shortly to discuss how we could help resolve and proceed with this order. best regards, Gogoprint Team.

Posted 5 years ago

“My name cards printed with them look like running out of ink. I submitted the art work in their website and the artwork is beautiful. I asked them to reprint. They kept asking me to help them find the problem when the printed name cards are so different from the original art work in terms of colours. It's such waste of my time. Then, I never heard from them again. I guess they just used finding a problem to delay the reprinting so I would give up asking them to reprint my name cards. And yes, they lose me as a customer.”

Helpful Report

Posted 5 years ago

Greetings Laura, We apologize that this issue took a while to be resolved as we needed to ensure that even with a reprint the same issue will not reoccur. We will contact you shortly to provide you with an update and resolution to this matter. thank you and best regards, Gogoprint team.

Posted 5 years ago

“The account manager Yang Choo gave many wrong information. My 15K money packets were delivered to the wrong address! In addition they dont provide test print and the printed copy quality was terrible. colour was faded. Best of all their manager Julie F. did not follow up with my complaint. i will never engage this weak company anymore.”

Helpful Report

Posted 5 years ago

“The name card print a lot of issues”

Helpful Report

Posted 6 years ago

Hi Ayumi, We have received your feedback and we apologize that the quality of the printed cards were not up to your expectation. We will contact you during business hours tomorrow to help rectify and resolve this issue. Regards Gogoprint team

Posted 6 years ago

“If only I could give 0 stars. The namecards I got looked as if the printer ran out of ink and admin if they butcher knifed it. Horrible. Will never approach them for any services. Fast? Yes. Cheap? Yes. But indeed you get what you pay for.”

Helpful Report

Posted 6 years ago

Hi Pei Qi, We apologize that the printed items are not printed to your expectation, we have received your email on the feedback and we're looking into it. We will give you a call shortly to help rectify this. thank you, regards, Gogoprint team

Posted 6 years ago

“Utter disappointment. Got tricked twice by such a "professional" company. 1) They simply misprint my stickers. Both of the stickers had distinct designs. Simply got a refund afterwards. That is fine, so I gave them a second chance. 2nd time I didn't give a chance for them to trick me. 2) I gave them 3 different resolutions for my bookmark designs. 1000dpi, 600 dpi and 300 dpi. Despite giving them three different DPIs, the artwork is still below 300dpi. So, the support team called me. Tina spoke to me how about the difference between DPI and PPI. So I understand what she wants to portray. So, I did my research on YouTube on how to change the DPI on photoshop. So, I did not do anything wrong. I simply followed the same thing. Guess what, Tina giggled while explaining my thought process. Disrespectful. Afterwards, she called a Malay guy trying to explain the things that Tina had already explained. He explained what DPI is. Come on, I am not that illiterate for me to get a direct translation of "DPI". After both of them convincing me that despite me changing the DPI, it will still be lower than 300 and I will receive NON-PIXELATED bookmarks. I trusted them. Well, I received a pixelated bookmarks. The quality team did not do a perfect job. Disappointed with the customer support and production/quality team. Think twice before buying from GoGoprint SG. Looks can be deceiving. Peace.”

Helpful Report

Posted 6 years ago

Dear Saif, Thank you for taking the same to share your experience with us, We apologize that the latest prints were not up to your expectation and we will do our utmost to rectify this. We have also received your email on this matter and we'll be in touch with you soon to resolve this. best regards, Gogoprint

Posted 6 years ago

Gogoprint Singapore is rated 3.3 based on 92 reviews