“i You expect customers to remember to submit their monthly readings. ( most other companies send reminders.
ii Why you cannot combine both gas and electricity into one document seems rather baffling.
iii You claim to have sent a monthly statement which has failed to arrive. On contacting you and getting a promise to send the last one for May, has again failed to arrive.
On the benefit side, I have found your telephone staff to be most helpful, but your admin. leaves much to be desired.”
“Bill are clear and easy to understand. When i phone I get a quick competent reply. Its great to know the energy is climate friendly. Thank you you are A great company.”
“I am not sure of the origins of GE, or the philosophies of the founders, except obviously the green aspect.
Would it be a starter to think that GE could morph into a cooperative in financial structure and constitution?
Or at least encourage mass share ownership through using overpayment on the bill?”
“Helpful, ethical, and economical, Good Energy has lived up to its reviews and endorsements by Friends of the Earth and other environmental groups. I tell all my friends to choose Good Energy's clean electricity so we can all have a cleaner conscience. My only complaint is that their statements are difficult to decipher, but any good editor could sort that out.”
“Good Energy are brilliant, if I ever need to get into contact with them I always get though quickly, the people I speak to are friendly, helpful and knowledgeable. I have nothing but good things to say about them. Very happy with them.”
“Service used to be excellent but since growing much bigger it has been slipping. there is nothing more annoying than having to deal with inflated gas useage estimates, obtuse bills, poor printing, and reminders arriving at the same time as the bill or listening to lists of options on the phone.”
“I changed my electricity supply to Good Energy twelve years ago because I wanted environmentally sound energy from an ethically sound supplier. I am glad I did that, and I later changed my gas supply to Good Energy as well. I have had an absolutely satisfactory experience with Good Energy, and its prices have always been competitive even though it works to higher standards than its mainstream rivals.
Joss Levy
London”
“It is pleasing to think that we may be getting some electrons generated by more CO2 considerate methods... but price and customer service is equally important. Recent increases to daily charges were a little unwelcome as with an energy efficent home they tended to sting! Customer service has been good and often I get through to the same person in the customer service department which is really nice. After the horror of dealing with automatons in EDF and taking many months to switch it has been a delight to deal with a smaller company.
I like the fact that Good Energy are investing in their own renewable generators ... solar and wind.”
“I joined Good Energy on the basis of their reviews in Which Magazine because I was frustrated by energy suppliers using their own readings to formulate their invoices - most often to their advantage.
Good Energy do allow the submission of customers' own readings which is what I want and I try, systematically, to submit my FIT, Electricity and Gas readings quarterly on the 10th March, June, September and December.
I have done the same this quarter and yet again you have sent me invoices based on your own estimated readings - which to be fair, are close to my readings, one being too high and one being too low. So once again I now have to call you to obtain corrected bills. I would very much appreciate your adapting your systems to incorporate customers' actual readings”
“Excellent, fast personalised service, including response by email. Good clear website. Bills can be sent by email, and are clear. Your own meter readings can be emailed.
Last, but not least, it is cheaper than what I was paying with EDF! (I am on the local tariff which uses energy generated by the Delabole wind farm, as I live quite near it.) I had thought that it was a choice between ethics and price, and now I wish I had switched MUCH earlier!”
“What a difference! Transferred to good energy in January, when contacted the phone is answered in minutes, if the line is busy a free call back is usually within 3 minutes. The staff are polite answer questions directly and you are even advised when prices are coming down. A fantastic example of a excellent utility company.
Satisfied customer from Driffield East Yorkshire.”
“We have found that you are still the best for our Gas and Electricity, and when we keep hearing very good things about what you are doing for us, we cannot complain. Keep on with the good work. We have always thought that the wind farms are our best to date, although we also think that the tide coming in and out is also a very good idea.
Linda and John Gouldbourn”
“I feel I'm helping the environment while benefiting from competitive fuel prices.
I like being able to phone in my meter readings using my postcode rather than having to look up my customer number”
“I think you are so wonderful I even have your bonds and wish I had more. And the people are so nice to talk to on the phone and obliging and problem-solving.”
“Same if not cheaper than all the stinky energy companies. Customer service is great. It's like talking to one of your mates. Great all round and it makes me feel like I'm doing a little less harm to the planet. Hopefully.”
