Goodhood Reviews

4.5 Rating 2,316 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How is Goodhood returns process?

Helpful Report

(1 month ago)

Greater than 75% of reviewers feedback is Goodhood returns process could be better.

Helpful Report

(1 month ago)

20.00%

Industry Average

“ Next day delivery takes over a week Wrong items delivered New items are ex display Returns policy does not include collection Customer service rep is good - but probably has a lot of practice as the rest of the operation is really poor. ”

- Jonathan A Hunter

“ Thought the delivery charge was a bit high but was okay with it. Lack of free returns is really disappointing. Returns process wasn’t simple either. ”

- Jack Lloyd Davies

“ No instore returns , and the staff do not explain returns process ,overall horrible company ”

Goodhood Reviews

Returns - Difficult