“They sent me broken sprays but refused to refund. I even went through my credit card company but they said I was sent a coupon and shouldve been satisfied; but you had to spend more money to use tge coupon. They were even snarkey about it too. They must have new management because I had to trouble with other orders. Will be contactung Attorney General's Office where they operate their business... recommend all people dissatisfied with them do the same.”
“I have purchased several times from this company and never had a issue. So I place another order with them and apparently it was delivered but when I arrived home it wasn't there. So I contact them and they won't help me unless I contact the police. Really??? So I disputed the charge and I will never purchase from them again! And I advise you not too, very poor customer service! So you are calling me a liar!! Sorry many other candle companies out there and they don't take 2 weeks to ship out their products.”
“I usually purchase all of my candles from Bath and Body Works and wanted to try them out. I generally have all of my orders.Go to my p o box due to all the porch pirates that are out there. When I placed the order the website did not say that they did not shift to p o boxes. I began getting emails in the wee hours of the night while I was still asleep and when I woke up and responded they had already canceled the order; not allowing time for me to respond. Based on this bad experience and other reviews I've just read.I will remain loyal to Bath and Body Works!!!”
“Burned 3 different candles they all never stayed lit, the smell lasted 2 days at most, and the wax became dirty looking after 1 use. I have had other candles that I have burned for 8 hours straight and never had these problems. I sent an email they never responded until I texted them. Their best option was a gift card. Why would I want a gift card for a place that the product quality is terrible. I do not plan on buying from them again. They do gift cards so they don’t have to own up to their terrible product quality. Do not waste your money.”
“This is completely unacceptable! I cannot believe the lack of professionalism and customer service. Despite ordering 4 scents and 2 plug-in warmers, I received 6 scents and 0 plug-in warmers after a wait of 2 weeks. On top of that, customer service through text denied the mistake and kept insisting on sending another scent while ignoring the plug-in warmers issue. This kind of treatment is outrageous, and I refuse to ever deal with them again. I strongly recommend checking the BBB to see the numerous complaints about this company.”
“They either ship to wrong person or just mark shipped and delivered. You must provide photo of not receiving shipment. Anyone know how to pic something that didn't happen?”
“I placed an order from Goose Creek for the first time after only purchasing Bath and Body Works candles. My order never arrived. The photo is a porch that is not mine. Customer Support replied once, then never responded again. I am so upset I ever ordered from them. Never again!”
“I was very disappointed in the fragrance level of the 3 wick candles. Some don't smell at all. I wish I had read reviews before I spent $75.00 on candles that claimed to be very fragrant and are NOT.”
“Horrible. Awful customer service. Ordered about 10 days ago. Never shipped my order. Generic response to my email. Made a comment on Instagram and they blocked me. Took my money and now is blocking me and ignoring me.”
“I used to buy Goosecreek Candles all of the time and always had a positive experience. This time, their customer service was terrible. I placed an order last week and received an email from them stating that my account was flagged as fraudulent. In the email, they asked me to send a pic/copy of my photo id and then asked me to send a pic/copy of the last 4 on my credit card to verify that I was who I was. I have been trying to email them and let them know that I am not comfortable sending that information. NO ONE has emailed me back. When I try to call them, it says that they are experiencing higher volumes of calls and it tells me to get on a live chat or email them. Goosecreek does NOT have live chat and NO ONE will email me back and I am beyond frustrated. I have a payment for candles pending on my credit card and I can't do anything about it because no one will reach out to me.”
“The customer service is trash. They delayed the process by taking three days to accept my payment, NEVER sent a confirmation or receipt, nor did they respond to my email about my concerns and only acceptedy payment aftery email was sent. They took my money but i have no confirmation of my order. STRONG SCAM VIBES.”
“I will NEVER purchase anything from this company. I will NEVER recommend anything from them to my friends or family. I am making it my life's mission to inform as many people I can about my experience with this company. They played email tag requesting photos and everything else under the sun to deny my refund claim. They do not provide a return slip as they already know that they will not offer returns or refunds. I am not the only one they have used this tactic with- refer to Reddit and BBB, places they cant change the reviews. Stay far away. Go to Bath and Body Works. Their products smell great, last longer. And come with a guarantee.”
