“They rip you off I ordered tons of candles about 200& worth they shorted me 9 candles I provided proof bank statements and they have no live people only email chats I told them I was suing them ! They ruined my Xmas gifts to my family after providing proof showed later and they scam and they don’t burn they way they said they get very hit dangerous and even I just emailing chatting they erased my history of ordering which was funny bc I screenshotted every conversation! And bank statements they took money and lied to me over and over gave them the chance to make it right and they either let me on page keep in mind I have proof called bbb and attorney who is going after them ! Not worth it don’t get screwed ! They don’t care can’t even afford humans to talk to you and give fake numbers to you they have no head quarters ! ! Period warning stay away and the news station doing a story on them”
“I wish I would have looked here before I ordered! Same thing. Can’t reach them, no updates, no candles. All my scents were to set a Christmas ambiance. Pointless if they come after Christmas.”
“1) My order was placed 10 days ago, and I still have not received a shipping confirmation. 2) Their customer support page has an 800 number that just plays a recording telling you to go to the website and use the chat or email features. 3) Their online chat feature displays a message that they are unavailable but can be reached by email. They should just state they only provide email support - and by the way, they have 48 hours to reply. I will never shop from them again.”
“Will never order from them again. Gave them a chance and will not ever buy from them again. Zero customer service and extremely slow service. Please beware and DO NOT buy from them. Very disappointing.”
“I seem to be having the same problems as everybody else. I started on Bath and Body Works and ended up on Goose
Creek Candles. I haven’t heard a word from them!! Very disappointing!”
“I was trying to order from Bath and Body Works and somehow ended up on Goose Creek page. I didn't realize it until I had place an order. I also ordered on December 6 but no information on shipping. Their chat link does not work (page not found error and a message from them that they will 'be back soon;) and when I try to text, I get 'message send failure'. I have emailed them also, but have little confidence that I will get a response. It seems that there is no way to reach them. I plan to dispute the charge on my credit card and am hopeful that I can recover my money. Very disappointed because some of the candles were Christmas presents.”
“I made an order on 12/6 & I still haven't received any shipping email. I also sent them an email and no response. I wish that I would have read these reviews before I made my order because I see that we're ALL going through the same bad experience. I'm going to see if I can get my money back some how. I've VERY disappointed in this company!!”
“Same thing here, I put in order 12/7/2024 and no shipping info yet. But they got my money very quick. Sent them email asking if these candles are made to order surprise they have not shipped yet, and nothing back from them.”
“I placed my order on 12/1/24 and three weeks later it hasn't shipped. I emailed customer service and get the "we are processing your order" 3 weeks?? This is for Christmas gifts. I will never purchase from them again.”
“I ordered candles 3 weeks ago and have not received my order. I have emailed 3 times no response, very disappointed and very poor customer service!!!”
“I placed order on 12/8 and have not received shipping information. I sent them a email on their contact us and no response . I definitely would not advise anyone to order from them. I guess I will be contacting my credit card company to stop payment”
“I placed an order on Dec 7th and they have not shipped. I tried the chat to contact them and it’s saying the page is unavailable. I then tried emailing and that went no where as well. Is this a legit company? I’m getting very worried”
“This used to be great company and I ordered many large jar candles from them. They are removing or hiding all negative comments from their Facebook page. I placed an order on December 8th and the order has not processed yet. They don't care about customers or they would send our emails to everyone letting us know the orders are being late and will not arrive in time for Christmas. This was my last order with them and I hope others will follow.”
“Placed an order weeks ago that I’ve yet to even get a confirmation email on. Their customer service is next to non existent. All they care about is rolling out new candles and “sales” but not fulfilling already paid for orders?”
