“Ordered 12/8 - still haven’t received candles. Tried tracking order - still shows as processing. First time ordering from this company, definitely the last time.”
“I ordered candles for Christmas gifts 11 days ago and haven't even received an email saying they have shipped. I sent them a message and have gotten no response. I've ordered from them before and had no complaints about my service but I will never order from them again.”
“When you order for Christmas, and don’t receive them is very disappointing. They said order now to receive for Christmas and it didn’t happen. Order date was 12/09. Still haven’t received”
“In 11 days they couldn’t even ship out an order? It’s not like you’re making the candles to order. I understand the holidays maybe a busy time but here’s a concept: maybe hire additional holiday temp workers! You can not & should not count on Goose creek specially around the holidays…”
“I ordered 3 candles on December 9 for Xmas gifts. I have received 1 email on December 19 saying they are working on the order. This morning sent them a message asking to cancel the order. It’s too bad because I was so excited to give these for Xmas.”
“I placed an order a year ago and was pleased with the product and shipping was quick so I placed another order on Dec 7, BIG MISTAKE! I immediately received a confirmation email and the took their payment from my account. Like everyone else I never heard anything else from them. I sent several emails and finally got a generic response basically saying they were overwhelmed with orders. I got a text a few days ago saying UPS received the label, nothing since then! Non existent customer service! I will NEVER order from them again and will warn all my FB friends! Shame on you Goose Creek!!!! 😡”
“I ordered on the 8th and nothing! No shipping status or anything. I believe them to be a scam! I’d recommend not ordering from them! Now 14 days later and I have to scramble for gifts.”
“Placed my order on 12/8 and still haven't received it. I did get an email, after I asked them about my order, but all it said was they are trying to fill it as soon as possible. I'm concerned about the quality after reading comments from several others. Sounds like I'll be giving crappy gifts this year.”
“Ordered on the 9th... still have not received my order and they are now giving me the run a round. The website stated any orders placed after the 9th might not be received in time for Christmas. They then removed that information off of the website. I ordered on the 9th and Brooklyn emailed me back and said the problem is I ordered on the 9th. This company gave no apologies.”
“Horrible Horrible customer service. False advertisement by saying shipping in 2-3 days. I ordered 12/8 and it's 12/22 nothing. Getting automated replies when I email them. Has the same message just a different name. SCAM SCAM SCAM SCAM 100 percent SCAM”
“I am very upset. I ordered a bunch of candles to be Christmas presents for my family on Dec 12, I keep checking daily and it still showed processing supposed to be 2-3 day shipping' I sent an email' wheres my order?? They still have it. I may not get it in time to give my Christmas presents to my family and all they offered me was if your not happy we will give a refund. I sent back another email and no response. This is my very 1st time ordering from here, I had heard so many amazing things and now Im out money on my credit card and Its 3 days til Christmas and cant get gifts for my family. NOT HAPPY AT ALL”
“I would say I would never buy from this company ever again .
I thought it would be awsome to buy from a family owned business to help them out.
Liberty Kentucky.
Well placed an order on December 7th and still no update on delivery. Contacted customer support by email.
Get a lame excuse were busy and it's taking g longer to ship.
I said you guaranteed delivery by christmas.
FLASE ADVERTISEMENT!!!!
YOU SHOULD BE ASHAMED OF YOURSERLF GOOSE CREEK.
After seeing all these reviews and being promised delivery before christmas you should be held accountable. Thousands of people are upset and frankly.
If I told my customers you will have it by a certain time I would keep my promise and my guarantee.
Just checked my order and still has not shipped only 2 shipping days left for christmas. Not gonna see my products for christmas. What a shame . Should have never thought we would help a family owned business and stayed with Bath and body. Will never make that mistake again and I am warning others .”
“Worse company ever. They advertised to order before Dec 9th to ensure you get by Christmas. When everyone called them out on they pathetic business ethics, they removed that feom their website. They take your money and refuse to ship your items. It was placed 14 days ago and no shipment as of yet. Temu would have even had your order to you already. I believe this company is a scam. From the other post, there are many of us who feel robbed.”
“I ordered a large order on Dec 6 for holiday gifts and still not shipped . Knowing they had a huge “online viral sale “ (is what I was told) they are backed up . Still charged my card and still nothing so very disappointed. Customer service is horrible .”
“Do NOT count on Goose Creek around the holidays!! Their customer service is awful if you are lucky enough to get an email through within 3 days. I placed an order on December 8 and as of December 21 it still hasn’t shipped. Took me several tries to get anyone to respond to an email only to be told….I’m so sorry we’re experiencing high volume and basically I was just out of luck. Oh, they did offer to cancel my order numerous times instead of offering to see what they could do to get it pushed through. Please keep in mind. I had spent a tremendous amount of money with them over the last three months!! Never again!! candles online are dime a dozen, and there is nothing special about these!”
