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Gooseberry Shop Reviews

4.5 Rating 3,292 Reviews
88 %
of reviewers recommend Gooseberry Shop
Company Reviews Product Reviews
1,376
 Questions Metrics
4.5
Based on 3,292 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 1%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

01159988553

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Angela Stewart
Verified Reviewer
“Great selection at good prices.”
Helpful Report
Posted 7 years ago
Julie Mooney
Verified Reviewer
“Speedy and efficient service from order placement to product delivery.”
Helpful Report
Posted 7 years ago
Angela S.
Verified Reviewer
“Great selection at good prices.”
Helpful Report
Posted 7 years ago
Jane McKenzie-Riley
Verified Reviewer
“Easy to use website with prompt delivery. Many thanks!”
Helpful Report
Posted 7 years ago
Lindsey Askin
Verified Reviewer
“Easy to use website, competetive pricing. Would have given 5 stars but i had to chase despatch of my item. Apparently there had been a technical glitch their end. Once i'd been in touch to query the whereabouts of the item I was promptly e-mailed with an apology and reassuranced that my item was on its way. it arrived very soon after. i would use again.”
Helpful Report
Posted 7 years ago
Lindsey A.
Verified Reviewer
“Easy to use website, competetive pricing. Would have given 5 stars but i had to chase despatch of my item. Apparently there had been a technical glitch their end. Once i'd been in touch to query the whereabouts of the item I was promptly e-mailed with an apology and reassuranced that my item was on its way. it arrived very soon after. i would use again.”
Helpful Report
Posted 7 years ago
Jane M.
Verified Reviewer
“Easy to use website with prompt delivery. Many thanks!”
Helpful Report
Posted 7 years ago
Rona Finlayson
Verified Reviewer
“I am delighted with speedy delivery. Great price for my product which was exactly as described. Overall excellent customer service. Included in my purchase was a very handy bag to hold brushes etc. Happy customer.”
Helpful Report
Posted 7 years ago
Angela Tomkinson
Verified Reviewer
“Easy to order and deliver. Best price for a luxury hair product ?”
Helpful Report
Posted 7 years ago
Natalie Bowie
Verified Reviewer
“Great product, price and fast delivery”
Helpful Report
Posted 7 years ago
Annette O'Hara
Verified Reviewer
“Delivery wasn't as prompt as my usual supplier. It took 7 days for the items to arrive in a bag with no protection. The sealed wrapper and box on the one item was completely squashed when I opened the box the lid was snapped off at the leave in conditioner. Which now means on a £15 plus conditioner I have to wrap a bag around it after use.”
Helpful Report
Posted 7 years ago
Rona F.
Verified Reviewer
“I am delighted with speedy delivery. Great price for my product which was exactly as described. Overall excellent customer service. Included in my purchase was a very handy bag to hold brushes etc. Happy customer.”
Helpful Report
Posted 7 years ago
Angela T.
Verified Reviewer
“Easy to order and deliver. Best price for a luxury hair product ?”
Helpful Report
Posted 7 years ago
Guo Yu
Verified Reviewer
“Good quality with good price, original packed and product. Will purchase again! Comment on this product~ Free hand-cream is also good”
Helpful Report
Posted 7 years ago
Rupesh Vara
Verified Reviewer
“The problem with Gooseberry is that their order Fulfillment need a lot of work, the customer service number rings out no one picks it up, it took 5 days before dispatch, on the hunch i sent out an email to the owner who replied there was a faulty batch of products that came thorough. However, if I didn't contact them I would haven't known, communicate with your customers don't leave them guessing. Fortunately I finally spoke to Adam who i must say was very apologetic and sorted out my problems promptly and efficiently. On the whole not a good experience. But happy with the end result.”
Helpful Report
Posted 7 years ago
Elsa Papadopoulou
Verified Reviewer
“Great prices. Got the product half the price I would get it at the salon. I paid for 2 business days delivery and my order was delayed. Sent them a message to request refund of shipping costs, they responded straight away and processed the refund with no fuss. Excellent customer service! Will definitely buy from Gooseberry again.”
Helpful Report
Posted 7 years ago
Guo Y.
Verified Reviewer
“Good quality with good price, original packed and product. Will purchase again! Comment on this product~ Free hand-cream is also good”
Helpful Report
Posted 7 years ago
Elsa P.
Verified Reviewer
“Great prices. Got the product half the price I would get it at the salon. I paid for 2 business days delivery and my order was delayed. Sent them a message to request refund of shipping costs, they responded straight away and processed the refund with no fuss. Excellent customer service! Will definitely buy from Gooseberry again.”
Helpful Report
Posted 7 years ago
Craig Farrelly
Verified Reviewer
“Good prices and fast dispatch.”
Helpful Report
Posted 7 years ago
Marilyn Priest
Verified Reviewer
“Fast and reasonable”
Helpful Report
Posted 7 years ago
Gooseberry Shop is rated 4.5 based on 3,292 reviews
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