GothRider® Reviews

Name: GothRider®
Rating: 4.50

4.5 Rating 555 Reviews

86 %

of reviewers recommend GothRider®

4.5

Based on 555 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“The Coffee is pretty good however I received a Mug with a Broken Handle. I sent a number of emails with a picture and never heard back from anyone for a replacement. Customer service is poor.”

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Posted 1 year ago

“Ma commande a été expédié après ma demande d'annulation, j'avais commandé 1 mois d'avance pour un cadeau de fête je l'ai reçu 3 semaines après la fête. Aucune considération pour la demande d'annulation aucun suivi possible”

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Posted 1 year ago

Bonjour Nous tenons tout d'abord à présenter nos excuses les plus sincères pour les désagréments que vous avez rencontrés concernant votre commande. Nous comprenons parfaitement votre frustration quant au délai de livraison et au manque de suivi après-vente, et nous sommes désolés de ne pas avoir répondu à vos attentes. Nous regrettons profondément que votre commande ait été expédiée après votre demande d'annulation. Nous comprenons à quel point il est important de recevoir vos articles à temps, en particulier lorsqu'il s'agit d'un cadeau pour une occasion spéciale. Votre expérience ne correspond pas aux normes de service que nous nous efforçons de maintenir. Afin de résoudre cette situation, nous souhaitons vous offrir une solution satisfaisante. Pour ce faire, veuillez nous fournir les informations suivantes : le numéro de commande, les articles concernés et la nature de votre demande d'annulation. Nous examinerons votre cas en priorité et prendrons les mesures nécessaires pour y remédier. Nous tenons à vous assurer que nous prenons vos commentaires très au sérieux et que nous allons améliorer notre suivi après-vente pour éviter de tels incidents à l'avenir. Votre satisfaction en tant que client(e) est notre priorité absolue. Veuillez nous contacter en répondant à ce message avec les informations demandées. Nous sommes déterminés à résoudre ce problème de manière rapide et satisfaisante pour vous. Nous vous remercions de votre patience et de votre compréhension, et nous nous excusons encore une fois pour les désagréments causés. Nous espérons avoir l'opportunité de vous offrir une expérience d'achat plus agréable à l'avenir.

Posted 1 year ago

“While the products offered are interesting, the shipping of those products leave a lot to be desired. Nothing ordered ever ships as started, is always late. Don't plan on ordering anything again since I can't trust ANY dates, shipping information provided. I travel quite a bit and having items left on for steps for days because of lack of accurate information is totally unacceptable.”

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Posted 2 years ago

“Coffee is good but also ordered 2 mugs (king and queen) both were broken upon arrival. I sent two emails to support and never received a response. Will not recommend if mugs aren’t replaced”

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Posted 2 years ago

Hey David, Thanks for reaching out. We are going to take care of you. We had some issues recently with production that delayed everything. You can always reach us via message for faster answers.

Posted 2 years ago

“The product is amazing and my friend loves it but, it took over a month to receive the items. I understand there were some unavoidable delays which I would have been totally ok with but, there was ZERO communication about the delays until I reached out to the company.”

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Posted 2 years ago

Hi Peggy, thank you for the review. Yes, I agree we took a bit time to get you updated with the situation. Sadly we thought we would have been able to fix it earlier but sadly it took longer. We are definitely sorry for that. We would be more than happy to give you something to excuse us.

Posted 2 years ago

“Le cafee est bon mais il mon envoyer la mauvaise tasse et jai fait une plainte mais toujours pas de nouvelle ps je veut ma tasse”

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Posted 2 years ago

Bonjour Danny, Nous vous avons répondu il y a quelques jours vous confirmons que la bonne tasse est en production. Elle devrait partir demain par la poste. N'hésitez pas de nous contacter sur support@gothrider.com pour toute autre question. Merci

Posted 2 years ago

“Délais d'envoie plus long que prévue et café correct sans plus. Par contre très beau marketing”

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Posted 2 years ago

Bonjour Maxime, nous sommes sincèrement désolé pour le délais hors du temps prévu. Svp écrivez-nous sur support@gothrider.com - nous allons vous offrir une carte cadeau en dédommagement.

Posted 2 years ago

“Just to be clear. What you order online isn't guaranteed to be what's shipped to you? 1st time customer, last time purchase.”

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Posted 2 years ago

Hi Kevin, thanks for reaching out. We are sorry to hear this but we ship every order and yours was shipped you received it on December 28th. We got the confirmation of UPS. If you have any issues, make sure you email us to support@gothrider.com. We haven't got any email from you also stating you had issues with the shipping. We are always there to help and offers premium support. We are waiting for a reply to help you.

Posted 2 years ago

“Le café est très faible au goût. Ce n'est pas des produits pour quelqu'un qui aime le café fort.”

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Posted 2 years ago

Bonjour Jérôme, chaque café que vous achetez est différent. Et aussi, dépendant de la méthode d'infusion que vous faîtes il faudra ajuster la quantité de café par tasse en proportion avec la quantité d'eau. Donc c'est très possible que vous deviez ajouter plus de cuillerées. Vous pouvez aussi lire notre article ici pour comprendre comment il faut préparer votre café selon la machine. https://www.gothrider.ca/fr/blogs/coffee/the-secret-to-making-a-kick-ass-cup-of-coffee

Posted 2 years ago

“I am currently not happy with Goth Rider. They are near impossible to contact; there is no Customer Service link on the site so, you must go through Facebook in order to ask questions. I have had to do this before and it continues to be an issue. Recently, (30 October) I placed an order. I had not received any notice of the intended delivery for 11 days. When I reached out through Facebook (10 November), I was advised there was a delay in printing a shirt and that I should be receiving a shipment delivery notice the next day. I was given a credit 'for my troubles' and I was appreciative and I waited. 4 days later I did finally receive my notice that things were in the process of being put together for shipment. I should have been notified there was an issue BEFORE I had to go looking for answers. I DO understand things are strained these days when it comes to shipping, but this was not a shipping issue - it was an issue with letting a customer know there was a snag in the system and communication. I adore this company and am usually quite happy with my overall experiences, but this was different. I know they have added some new perks and are still working out all of the kinks, but this wasn't part of the new works. If Customer Service could be more closely monitored, preferably NOT through Facebook, I would be happy to go back to a 5-star rating. The coffee is exceptional. The clothing is outstanding. Customer Service needs work.”

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Posted 2 years ago

Hi Barbara, thanks for reaching out. I'm definitely sorry to hear this you've been such a great customer. You can always reach through other channel like messenger or even our discord group if there's any issues. We went through and tried to find your email, and it seems we haven't got anything. We take that as a priority.

Posted 2 years ago

“Unfortunately I am not thrilled with Gothrider. My order took 3 weeks to arrive and when it did, I didn't receive what I ordered - I ordered an XL and received a 3XL. I immediately emailed (October 20) to advise of the error and expressed my understanding that mistakes happen; a week later, I still haven't received a response.”

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Posted 2 years ago

Hi Jeremy, we are definitely sorry about the mistake. We are more than happy to fix this asap and send you the right one while you can keep the one you have in the meantime. Your replacement will be shipped early next week.

Posted 2 years ago

“Don't give measurements for cups. Give how many Oz it holds. 20 dollars for 10 Oz's is to much”

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Posted 2 years ago

“Café de gout amer. Très déçu.”

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Posted 2 years ago

Bonjour Tommy, est-ce possible de nous dire comment vous avez préparé votre café? Il y a certainement eu quelque chose soit dans la préparation soit dans la batch que vous avez reçu, car comme vous pouvez voir la majorité des commentaires, notre café est loin d'être amer.

Posted 2 years ago

“A neighbor was raving about the coffee. The Coffee itself is pretty good, on par with kicking horse, which is what I usually drink They have three options of coffee, and this is my first order with GothRider. I ordered: WHOLE BEAN, GREASE I got GROUND, Gasoline I emailed them and let them know on the day I got my package with a picture. (5 days ago). No response. If the coffee wasn't good It would be 1 star. Maybe I just expect too much.”

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Posted 2 years ago

Hi Justin, Thanks for reaching out. We have to apologize for the issue. I agree it wasn't what you ordered and we messed up. We are human after all. In our answer to your email, we offered you a replacement + a $20 Gift Card. This was Sunday May 22nd, and we never got a reply from your side. Can you please confirm so we can proceed. Thanks a lot again.

Posted 2 years ago

GothRider® is rated 4.5 based on 555 reviews