“Worst company I've ever dealt with. Picked a flight--TWICE--through Google Flights. Clicked on Book now, which took me to Gotogate's website. Then I paid for the flight. Suddenly, Gotogate sends me confirmation of a flight that would take off TEN DAYS after the date I selected. When I called them--WITHIN 5 MINUTES OF THE PURCHASE--to have them fix or refund, they refused to do either. Google should cut all ties. I'm never booking through them again! They're scam artists!”
“I booked a flight with gotogate that was cancelled due to the COVID-19 restriction by the airline.
I requested the refund and I had to wait 3 months for the refund.
But, they refunded me £1.5, apparently they have a £30 support fee for cancellations. 30 POUNDS!?! It is a completely scam.
SCAM!”
“Unbelievable experience, in the worst way. I was told last minute my flight was cancelled (I found out it wasn’t), it’s taken me over 3.5 months to get a refund, no emails have been replied to other than one, and they’ve taken 4000yen off my refund to line their pockets.
All I can hope is that they cease to exist and for this to happen we need others to refrain from using them and to continue to assassinate their abysmal reputation.
Avoid. At all costs.”
“BIGGEST FRAUD COMPANY NEVER BOOK YOUR TICKET THROUGHT THIS AGENT U WILL SUFFER AS I AM SUFFERING
Worst booking platform ever. I wish I would give them Zero rating never ever booked with this agent they are bigest cheats they will take all your money. They are the worst agents never had any experience with other airline. They are deducting my money from the airline as well as their charges inspite of the fact that the airline has cancelled the flight. Worst please dont ever book form this Agent GOTOGATE are BIGGEST CHEATERS. please spread this message. Its over an year and I still didn't get my money. No contact no response there is no customers services. they just take your hard owned money and vanish. I did a big mistake by not reading their reviews before booking the ticket and now im suffering.”
“I could have given negative score to this feedback. Worst service is not enough words to express by feedback and experience with this company. I booked my flights in March for May which got cancelled because of covid. They are just sending me email from May 2020 that refund is in process and I have not received it yet . Tried to expedite through customer service which are Terrible as well . They can’t help abs just want me to wait for refund for more than year .”
“I am so concerned since I just booked my flight for February 21. I called the number they gave me online and not able to get a hold of anybody. I am afraid that instead of a vacation, this is the beginning of a nightmare. How can we stop agencies like this? I am sure there is a way to report them so they stop taking people's money”
“Our flights were cancelled due to Covid travel restrictions. We have proof of this. Been waiting for nearly a year for the refund. Keep getting fobbed off. Customer service rude, obnoxious, company clearly not interested in helping or returning the money they took from us (£2000 uk stirling) for a flights that never happened.”
“DO NOT BOOK WITH GOTOGATE!
In July 2020, I booked a flight only to have it cancelled. After waiting on the phone for nearly 5 hours, they rebooked my flight for the next week (for a fee) and then cancelled that flight as well. I then spent the better part of a day trying to get a REFUND (over 4 hours on and off hold with them).
After several months (on 14 November 2020) I receive an email that they have received the funds from the airline and they are "Waiting to process payout" (I confirmed with All Nippon Airways that the refund to them occurred on the 2nd November). At the time of this review (29 January 2021) I am still waiting.
Do yourself a favor and never use GOTOGATE (or any of the Etraveli Sites)
L4G7TB”
“Worst company to book ur flight this was my first and last mistake of booking through this agency.
Very unprofessional company. They must be banned. They are cheats.”
“Sold tickets which were then canceled. money was not returned. it is not possible to call, sheer deception and promises. I do not even recommend starting to buy tickets there!”
“They cancelled the first part of my Multi City Flight, and not the second. How am I supposed to reach the second flight destination if my first was cancelled? Thats the whole point of buying a Multi City package. Also, after 1.5 months, still no refund on my cancellation. Also, this happpend during college exams and made my life more stressful. Also, they charge ME for the cancellation. Also, they charge ME to rebook my second flight. Also, because of this I had to pay for a covid test, and quarentine for 14 days. Literally ruined my year with MASSIVE stress.”
“Very difficult to contact Gotogate. When finally I got through on their number, they offered to change my flight for a 30 Euro fee + the difference in the flight fee.
They then proceeded to quote me 500 Euros for a flight be advertised on their website for 200 and refused to reflect the price on their website.
I felt that this was totally fraudulent.”
“they say they have been authorised to refund(first time was over 2 months ago) THEY STILL HAVEN'T. tHEY PROMISE UPDATE 1ST AND 15TTH OF MONTH, GUESS WHAT AS 1ST JAN WAS NEW YEARS DAY THEY ABSOLVED THEMSELVES. If there was aminus star I would have used it.”
“Worse experience ever. Would not use again or recommend. Flight cancelled by airlines and they saying we will charge you to rebook or cancel so I decided to cancel. Agreed £30 fee but end up charging me £110 . I keep ringing them and they just give you simple answer that’s all we got from airline.”
“Bought two return tickets to New York from London for June 2020 which were cancelled by Virgin airline due to Covid 19. Virgin will not refund as we bought tickets online via Go2Gate. Go2Gate will only consider refund in you apply on line and agree to pay a fee. Completed a form in August and have not even had an acknowledgement that the for. Has been received let alone processed. Disgraceful company.”
“Awful company, no customer service and holding on to customer airline refunds with no valid reason.
Have even started charging customers an admin fee to release their airline refunds, disgusting behaviour and absolute scammers.”
“i am very upset at their service. i purchases tickets for my winter trips. I also purchased their Xcoverage for my flights. The information of the coverage did not clarify enough during the time of booking.
- when i emailed them to asked for cancel, they ignored my message. When i called them directly, they did not mentioned about the coverage i bought.
- when i called the air flight company, they told me to call gotogate. when i call gotogate, they told me to call air flight company.
- I am so upset and angry with their service. Very slow-no response. Lack of experience in the procedure working with the air flight companies and useless Xcoverage.
- Very very disappointed and i will never purchase from them.”
