GotRentalCars.com Reviews

Name: GotRentalCars.com
Rating: 2.23

2.2 Rating 128 Reviews

30 %

of reviewers recommend GotRentalCars.com

Company Reviews

Questions

Metrics

2.2

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how GotRentalCars.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GotRentalCars.com 1 star review on 16th August 2024

Nathan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My reservation was canceled. Found out about it in the airport at the time of the pickup. I was never notified about the cancelation. For two months now I'm trying to get a refund from them... Filing a lawsuit....”

Helpful Report

Posted 11 months ago

“If negative stars could be "awarded" that would be a more correct score. This ordeal happened April 6, 2023 through May 2023. Subpar subcontractors, TONS of customer service glitches (especially with RentalCover.com insurance) I thought I'd gotten this great price from GotRentalCars.com, but BUYER BEWARE! My initial auto rental search used the consolidator AutoRentals.com, which has proven very reliable over MANY years, but they have screwed up by allowing GotRentalCars.com into their subcontractors. Apparently GotRentalCars.com sub-subcontracts to less than reliable smaller companies. My particular case happened in Miami, when GotRentalCars subcontracted to Fly N Drive, and huge problems ensued. Upon arrival at Fly N Drive's questionable (and shared cramped office,) provisions that were NOT online in the Terms and Conditions I'd read online popped up as I filled out paperwork for the rental car. The agent at Fly N Drive would NOT give me written copies of the "exclusions and limitations" I was supposed to be signing in agreement! I specifically asked for copies of the verbal statements he was making, and he said "I can't do that." HELLO! And the statements he was making were NOT in the Fly N Drive terms I read online (and saved screenshots...) Unbelievable. (My sister was there as we became more and more suspicious, and she'll gladly corroborate this account.) Despite purchasing coverage via the connection between GotRentalCars and RentalCover.com, Fly N Drive wanted me to buy THEIR insurance. If I didn't buy their own insurance, then I had to put a $4000 deposit on my credit card! The GotRentalCars T&C's don't quite explain this, either. I was NOT attempting to use my own car insurance for this, nor was I attempting to use the coverage provided by my credit card, as I normally do with international auto rental agencies. I refused to take the car after also finding out that I could NOT take it out of the state. LOL! The final blow. I got reassurances from Fly N Drive that the whole transaction was nullified. The next day, when I called GotRentalCars,com, I got the same VERBAL response, not to worry, full refunds would be in order. GotRentalCars issued a refund to my credit card for the rental. Despite paying for the insurance coverage via GotRentalCars, RentalCover.com refused to issue the insurance refund. Here's where the ridiculous argument started, GotRentalCars told me I'd have to contact RentalCover.com, and upon doing so, RentalCover.com responded (never any HUMAN via telephone!) that the whole refund had to be done via GotRentalCars.com! Ludicrous! Sending me in circles with no resolution, NOTHING. (And YES, when I hit a brick wall with RentalCover.com, because they ONLY have a website and no customer service telephone contact number, nor any email contact, nothing, I called GotRentalCars.com again, and they had NO SOLUTION.) I settled the whole thing by providing copious documentation to my credit card company (thank you, Capital One) and at this point, they're even investigating fraud and reporting the incidents to the Better Business Bureau. Cap One has issued full refunds for the auto rental as well as the insurance, but these are tenuous as they review the 30-40 documents I've submitted. If you're planning to use this company, make sure you DOCUMENT everything so your credit card company might be able to get your money back when things go wrong! Tip for consumers: My review says it all.”

Helpful Report

Posted 1 year ago

“SCAMMERS BEWARNED they take your money in advance for car rental when you try to cancel months in advance they don’t refund so your out of pocket thousands of ££££ and have to reclaim from your card provider !!! AVOID these SCAMMERS of distinction !!!”

Helpful Report

Posted 1 year ago

“No shuttle came to pick up customers. A few of us Ubered over, only to find a line coming out the door, computers not working and no cars! We all walked across the street and rented cars from another company. Tried to call GotRentalCars.com multiple times to discuss. They hung up 3 times and now will not answer the phone: Beware of their 3rd party insurance as well! Worst experience I have ever had! I have never taken the time to post a bad review before, but this was the worst bunch of employees, EVER!”

Helpful Report

Posted 1 year ago

“Avoid this company!! I had done that many reviews I am sick of talking about it but want to stop people having the same experience. Still own me £530 which was taken out of my account for damages I didnt do. I paid full insurance cover. Fobbed off every time I call them. The foreign people on the end of the phone really dont care they know its a scam and are paid to deal with that adgenda. Please just pay a little extra. I know use SIXT.”

Helpful Report

Posted 1 year ago

“Avoid at all costs. Still waiting for a refund after 3 months. No contact at all and you get fobbed off if you speak to them. Absolutely appalling company AVOID!”

Helpful Report

Posted 1 year ago

“Awful awful company do not use!! You have no ability to contact them whatsoever . Look at their basic website, graphics etc it tells you what form of company. Had to revert to credit card company to get refund back ! No social media links as they dare not risk for fear of bad online publicity. AVOID”

Helpful Report

Posted 1 year ago

“Awful company, looking for an inexpensive rental and this company was priced right - you really do get what you pay for. They require a credit card to make the reservation - reasonable request, most companies do. They state they won't charge the card until you pick up the car. They charged the full amount the day of the reservation, when I cancelled the reservation the very next day I was told I would be charged a cancellation fee for the "late cancellation notice" and I would be refunded within 10 days. It's been several weeks, they have a phone number that nobody answers and have never refunded my $(which wasn't supposed to be charged) - they are a complete rip off and a nightmare to deal with. Spend the extra $10 and rent with a reputable company. This company is pure trash, absolute garbage. Had to have my credit card dispute the bogus charge - they never responded to any communication from me - ever. They suck beyond compare - BUYER BEWARE!!!!!”

Helpful Report

Posted 1 year ago

“Was mislead or lied to from the outset. I would advise anyone to anyone this broker as they were as bad at the car rental company said I would receive a full refund and nothing was processed m I got a verbal confirmation multiple times yet nothing was sorted out. Waste of hours in the phone. Don't bother using them. If customer service is only there to lead you along and lie then what is the point”

Helpful Report

Posted 1 year ago

“got to the airport to collect the car, Budget didn't have a car ready, asking me to wait 4-5 hours - told them where to go flipping company without contact detail, no one answer the calls, will raise a charge back with the credit card”

Helpful Report

Posted 1 year ago

“BEWARE- Was not able to use rental car on the day so phoned and was told I would get charged a fee of 119 on the whole amount of 466. As it was me cancelling I expected a charge. Problem is that after being told it may take up to ten days, 2 phone calls and an email to the French head office and still no refund after nearly a month. Was fobbed off on the phone. Have now raised a dispute through my credit card company.”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY trading as BSPAuto (and the Europcar outlet in Cherbourg). As 204 other people have pointed out on Google reviews, BSPAUTO are basically running an easy money-making scam. They allow you to book a car at a time that would be impossible for the local agency to fulfil. For example at the same time as their local supplier, in my case Europcar, closes. They then take your money and there is nothing you can do. They trot out the same excuse that you arrived late. In my case I booked to pick up a car at 12pm. Europcar was the local supplier. Even though I phoned them at 11.45am the Europcar office was already closed and had an out of office recording on. Even though BSPAuto staff phoned Europcar there was no reply. BSPAuto also said I could pick up the car at 2pm instead, when the Europcar outlet would reopen. But they were wrong. The Europcar office is always closed on a Saturday afternoon. As it was public holiday they were closed Sunday and Monday also. They suggested we come back on Tuesday if we still wanted the car. Our precious family holiday ruined. In any other business this would be called robbery. We went to another agency in Cherbourg who were well aware of this scam. Shame on a reputable organisation like Europcar to associate themselves with such immoral practices. There are many rental companies out there so why would anyone chose BSPAUTO even if you save a few Euros. People matter but not to BSPAUTO.”

Helpful Report

Posted 1 year ago

“Charge extra fees, do not reply to any comms one of the worst companies ever”

Helpful Report

Posted 1 year ago

“Very bad company to deal with you can never get in contact with them once you book a car they take your money and that's it it takes weeks to get an email back I booked a car through them and it changes then to bsp auto then who are in France anyway I paid for the car with insurance I had to collect the car off thrifty in fuerteventura Airport. that's another bad company to deal with who proceeded to tel me after an early morning flight I had no insurance and would not take our email I received from this dodgy company bsp auto said I must pay a further 224 euro for insurance and would not give us a car until we paid this money I was onto bsp auto they said I took out the insurance its nothing to do with them so it's all a big scam they have going the car for 2 weeks in July 23 cost me about 550euro so take my advice and use a reputable company when booking a car I could have rented a nice suv for then money this cost and it wasn't a nice car I got either”

Helpful Report

Posted 1 year ago

“Booked on 4th July for a rental starting 21st July and they cancelled my booking on 20th July @ 7.30pm. Ridiculous company. Don't use”

Helpful Report

Posted 1 year ago

“Hi all. We’ve booked a rental car in February 2023 using Check24 comparison portal. Gotrentalcars (owned by BSP Group) was the provider for Europcar, Pick up location was Frankfurt Airport, drop off Pforzheim in March 2023. At pick up the Europcar staff told us Gotrentalcars did not transfer the full amount of the lease. So we had to pay the difference of EUR 190 otherwise we wouldn’t get the car. OK after a 25 hour flight from AUS you bite the bullet, just to go on with your travel. But we complaint immediately and tried to get an explanation on the same day with Check24 and Gotrentalcars. We have never received a reply or explanation on our emails from Gotrentalcars. Check 24 however confirmed, that Gotrentalcars should have transferred the total lease to Europcar and we would have only to pay the one-way fee at pick up, which we knew about in advance. It took us 4 month and several emails and follow ups with Check24 to finally get our refund. Summary: Our experience with Gotrentalcars (BSP) - hands off. They are in our opinion a dreadful company. Customer service is a joke. We will never ever book again with them.”

Helpful Report

Posted 1 year ago

“Horrible unhelpful company. Couldn't use the insurance included in their charge because I had a "glitch" with my credit card. Had to pay rental company for an alternative, so asked gotrental for a refund of the unused insurance. Their reply - it wasn't included. That despite it stating so on their invoice/voucher, including even stating the (exorbitant) excess. They just denied it existed and basically said go away.”

Helpful Report

Posted 1 year ago

“Paid online for a rental car only to get a call that the car was not even available and then told that I had to wait 10 working days for a refund, which meant that I couldn’t book another car, zero help on the phone, atrocious scam company.”

Helpful Report

Posted 1 year ago

“Hired a car over a week ago they got dates wrong so had to pay again said I’d be refunded straight away but then said I have to wait ten working days Didn’t even get a car in the end asked them to cancel my payments they said they would but didn’t rang there London office said give me head offices number they said they don’t know it ask who was there boss they said don’t know now they won’t answer my calls and I still don’t have my money back please do not use this company”

Helpful Report

Posted 1 year ago

“Agreed a price at checkout of £356. I happend to log back in later and the price had been increased to £516 without any notification or authorisation to charge my card this amount. Customer service stated that is how it works. Avoid!!”

Helpful Report

Posted 1 year ago

GotRentalCars.com is rated 2.2 based on 128 reviews