GotRentalCars.com Reviews

Name: GotRentalCars.com
Rating: 2.23

2.2 Rating 128 Reviews

30 %

of reviewers recommend GotRentalCars.com

Company Reviews

Questions

Metrics

2.2

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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GotRentalCars.com 1 star review on 16th August 2024

Nathan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have given 0 rating if possible. GotRental completely messed up our tip by giving us the wrong information regarding the minimum driving license validity. We were told that the minimum driving license validity should be 1 year (which is also written in the email we received - screenshots attached), however when we reached at the Budget pick up point at Belfast city airport - they said they cannot let us hire the car as the minimum validity is 2 years. Also, tried calling on the number 02073737354, where the agent said to forward the email with 1 year validity, which I did and he then said that it could have been amended by us - not sure why would I lie about this, fly all the way from london, book AirBnBs around Northern Ireland - I am not that stupid to assume I would have been able to rent a car with my license when I would have been told that needed 2 years license validity. The agent on the phone also said that he was powerless and could not help us and that we should fill in this complaints form. The agent also said that I’ll receive a call from a supervisor, which I would most certainly require at this stage and that too asap. I am absolutely disappointed with the service as it has completely ruined my trip and plans for Easter holidays. Also, now that I try to find a car - firstly there are none available to rent at the last minute and secondly ones available are 3x expensive than the price I had agreed to pay. I will like to get my refund asap and also be compensated for ruining my plans and other inconvenience caused.”

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Posted 1 year ago

“We have used GotRentCars to rent a car in Germany from Herz/Thrifty. Upon arrival at the airport, we were informed that Herz was not able to provide a car for us bpooked by GotRentCars so we had to arrange alternative transport. Since that we have phoned and emailed GotRentalCars numerous times to get a refund. The emails stayed unanswered, our phone calls completely ignored as if this company does not exist! I would be very cautious using this company for your rental choice as you might never receive a car, neither would you get a refund!!!”

Helpful Report

Posted 1 year ago

“Worst Customer Service ever! I had a problem with the car I rented in Dec '22. It's been 3 months and I'm still waiting for a response. They don't answer emails, or through the online platform, and the customer service phone that they have in the website (*******866) doesn't exist!”

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Posted 1 year ago

“FRAUDS!!!!!. SCAM These are a third party company offering you cheap car hire. You get to car rental place and they use Hertz, Thrifty or dollar. You then have to pay the car hire company full price. So you end up £100+ out of pocket. GO DIRECT AND SAVE YOUR MONEY. STAY AWAY FROM THESE SCAMMERS.”

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Posted 1 year ago

“THIS IS A SCAM I tried twice to reserve a car through GOTrentalCars.com and on the 3rd time I receieved my booking voucher, I arrived at the airport after a 10 hour flight with 2 children in tow and waited 45 min in the que to be told that they cancelled my reservation BUT GotRentalCars.com charged the full amount to my card and I can't through to anyone to get a refund THIS COMPANY IS AN ABSOLUTE SCAM!!!!!!! DO NOT USE !!!!!”

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Posted 1 year ago

“Booking with them is very easy and they always have solutions that adjust to my budget and plans.”

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Posted 2 years ago

“Nosso aluguer de auto em Orlando foi ótimo, muito fácil e rápido”

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Posted 2 years ago

“My experience in LA was great, the vehicle was reasonably clean and the agents took the time to explain us all of the options.”

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Posted 2 years ago

“The agent on the phone was very nice and upgraded our package to include insurance for the same price.”

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Posted 2 years ago

“When my flight was cancelled they were quick to find me a different option that adjusted to my plans. Very happy with the service”

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Posted 2 years ago

“Mi alquiler en Puerto Rico fue bastante cómodo, tanto el estado del vehículo como el servicio al cliente fue excelente.”

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Posted 2 years ago

“Worst rental company ever We went to pick up our car in Florida and they didn’t have any cars!!!! Yes you read right !!! No cars I was directed to another car rental company who wanted double the amount I had already paid When I reported this I was told they would cancel the booking but I would have to pay a £50 penalty …..yes I have to pay a penalty because I couldn’t collect a car they didn’t have The remaining refund took a whole month to get back and I had to mither for that Seriously run …. Walk if you have to ….. don’t use this company please ….it’s a scam”

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Posted 2 years ago

“great service. experts in car rentals”

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Posted 2 years ago

“Responsive customer service and good deals.”

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Posted 2 years ago

“booked a car on this site with Thrifty and the rate was better than on other sites”

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Posted 2 years ago

“I talked to their rep on the phone to make a reservation in LAX and he was really helpful”

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Posted 2 years ago

“Had a great experience renting in Puerto Rico”

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Posted 2 years ago

“the site is easy to use with different filters to help choose the right car. prices are always the best!”

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Posted 2 years ago

“The cancellation policy is really convenient, our flight was cancelled 2 days before and the money was back in our account before the end of the week.”

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Posted 2 years ago

“Rented a car in Orlando not long ago and was given a brand new car :)”

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Posted 2 years ago

GotRentalCars.com is rated 2.2 based on 128 reviews