GotRentalCars.com Reviews

Name: GotRentalCars.com
Rating: 2.23

2.2 Rating 128 Reviews

30 %

of reviewers recommend GotRentalCars.com

Company Reviews

Questions

Metrics

2.2

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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GotRentalCars.com 1 star review on 16th August 2024

Nathan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices and customer service”

Helpful Report

Posted 4 years ago

“The only reason I gave this a 1 star is because I was not given the option to choose 0. I rented a car for 4 days for a trip we were going to take but my fiance had a heart attack the day before we were going to leave. I called to cancel and they told me that because it wasn't within the 24 hour period they will not give us a refund. I can understand ok maybe 1 day but they charged us the entire rental period. This was not our fault. It was a medical emergency and they have the heartless gaul to charge us the entire fee. I will NEVER use this company again. And I would strongly change my reservation if you did or are about to. DON'T DO IT. They will rip you off and not think twice about it.”

Helpful Report

Posted 4 years ago

“Do not book with them. You cannot contact them. They have taken money from my account when they shouldn’t have. We are looking into our options but please do not give them your card details.”

Helpful Report

Posted 4 years ago

“Should have considered their lower review scoring before I made the booking. A temporary booking was provided and then an email followed to say I needed to send scanned copies of my credit card to an email address. Imagine e any company ever thinking this was acceptable! I said this was far too risky and I wanted to cancel with full refund. Never again not at all progressional”

Helpful Report

Posted 4 years ago

“Booked a car in France, at Perpignan airport. No car, no phone being answered, appalling service. They then tried to say it was my fault and their was a phone number for the rental company on the voucher, there was not. Many hours spent on the phone. Intending to take them to court unless they sort it out in the morning. Very dissatisfied”

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Posted 4 years ago

“Due to Corona virus travel restrictions I had to cancel a trip to Florida with my family. We had 3 vehicles reserved, all booked through Gotrentalcars but with different Vehicle renters : Hertz / Alamo / Dollar. A simple email from each of us, and within a few days we all had a FULL refund paid back onto our credit cards. I just want to compliment this company for their actions. I have used them before and will certainly use them as soon as we get the opportunity to travel again. Excellent customer services A++++++++”

Helpful Report

Posted 4 years ago

“i was ripped off, i arrived late at bodrum to find no rental company ever having heard of" essence rentals" no one was there and the got rental number was simply dialing out, i rented another car from enterprise. do not use these thiefs plain and simple.”

Helpful Report

Posted 5 years ago

“I rented a convertible through gotrentalcars.com approximately a year ago. I got a confirmation email confirming my reservation with detailed instructions how to get to the rental place when I arrived in my location. Upon arriving I followed the instructions given to me by gotrentalcars.com, but could not find the actual location. After an hour of searching I finally found the place. When I arrived at the rental counter, they told me that they could not give me the convertible car that I reserved because they didn't have the reservation. They gave me an economy car and charged me for it. A few days later I received an email from gotrentalcars.com stating that they would refund my money as I had not used the reservation. Three months later I noticed a charge from them on my statement. I tried contacting thatgotrentalcars.com via phone and email to question the charge to no avail. I could not reach anyone. I called my credit card provider to dispute the charge, and now over six months later they got back to me saying that gotrentalcars.com said that I had taken the car and that it was a valid charge. They claimed that I had been "upgraded", when in fact I paid for a convertible and got an economy car. STAY AWAY FROM THIS COMPANY. IT IS A SCAM”

Helpful Report

Posted 6 years ago

GotRentalCars.com is rated 2.2 based on 128 reviews