Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 23rd November 2024

Gail Ward

Gourmet Basket 5 star review on 21st November 2024

Lisa Bruce

Gourmet Basket 5 star review on 19th September 2024

Elizabeth Orrell

Gourmet Basket 5 star review on 13th August 2024

BRONWYN Kerr

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recipient loved the basket and thought the presentation was great. Driver ignored my instructions to leave the basket in the veranda if the recipient was not home. It was taken to the post office. Other than that it arrived on the day which was perfect.”

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Posted 4 years ago

“It was beautifully packaged. I was a little disappointed that it was a chocolate basket and as at additional price, I requested a Hot Chocolate drink to be included. Instead, the recipient received a Chai Latte drink. She doesn't drink coffee. I would have hoped that I was contacted prior or at least a refund for it as it was an additional cost with a product that couldn't be filled.”

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Posted 4 years ago

“The staff were able to help me ensure that the basket got to the recipient. Thanks for that!”

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Posted 4 years ago

“Hamper turned up on time and was of good quality”

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Posted 4 years ago

Thank you so much for your review - Thrilled to hear you enjoyed the quality of your Harmony Hamper and our fast delivery service. Kind Regards Rachael Customer Service

Posted 4 years ago

“No complaints on the basket, it was lovely. It was not delivered on the date agreed though which was a little disappointing.”

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Posted 4 years ago

Thank you so much Catriona for taking the time to share your feedback. The team are thrilled to hear that you loved the Chocolate Bliss Hamper. Sincere apologies I have looked into your delivery further for you and can see it arrived a day later than requested as a gesture of apology I have refunded your shipping fee.If there's anything else I can assist with please do not hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“Both my parents loved their gifts and good quality products and packaging. Very prompt service as well.”

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Posted 4 years ago

We really appreciate you taking the time to provide your feedback Irima. It's fantastic to hear that your parents loved their gifts and that you enjoyed our prompt service. Kind Regards Rachael Customer Service

Posted 4 years ago

“Great selection of products, prompt delivery and good service.”

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Posted 4 years ago

Thank you so much for sharing your feedback with us. Fantastic to hear you enjoy our wide range of products as well as our prompt delivery. We look forward to assisting you again in the near future. Kind Regards Rachael Customer service

Posted 4 years ago

“The Sympathy Basket was well appreciated by the Receiver.”

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Posted 4 years ago

Thank you so much for taking the time to share your feedback with us. We really appreciate it and it's wonderful to hear the recipient appreciated their gift. Kind Regards Rachael Customer Service

Posted 4 years ago

“Basket ordered was delivered within 2 days on order with no problems and all expectations were met. Only problem was my first choice of basket which was recommended on the website was sold out.”

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Posted 4 years ago

Thank you so much David for taking the time to share your feedback with us we really appreciate it and are so happy that we met your expectations. I'm sorry to hear that the hamper you were looking at was out of stock, unfortunately due to high demand this occasionally does happen. We look forward to helping find your next gift very soon Kind Regards Rachael Customer Service

Posted 4 years ago

“Great service, delivered on time. 4.5/5”

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Posted 4 years ago

Thank you so much for your review - Wonderful to hear you appreciate our service and fast delivery! Kind Regards Rachael Customer Service

Posted 4 years ago

“I received good customer service when the basket delivery was delayed and it was a nice surprise to have my courier fee refunded. My sister loved her Gourmet Basket surprise for her birthday and I was very happy with the outcome.”

Helpful Report

Posted 4 years ago

Thank you so much Sheree for providing us with your feedback we greatly appreciate it and are so happy to hear you had a good customer service experience. We are sorry to hear your delivery was delayed although I'm glad we were able to assist you with this matter. If you require any further help please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“I sent a gourmet basket to my daughter as a birthday gift and she loved the selection of sweet and savoury treats. My only complaint is that it arrived a day late, even though it had been ordered a week before the delivery date.”

Helpful Report

Posted 4 years ago

Thank you so much Helen for your feedback - We are thrilled to hear your daughter loved her Gourmet Tastes Hamper. Sincere apologies that your gift arrived a day later then expected as a gesture of apology I have refunded your shipping fee for you. If there is anything else we can assist with please let us know Kind Regards Rachael Customer Service

Posted 4 years ago

“I sent this as a gift -they enjoyed it Rated - Wine 10/10”

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Posted 4 years ago

That is fantastic Janice thank you for sharing - Thrilled to hear they highly rated the wine in their cheese and wine hamper. Kind Regards Rachael Customer Service

Posted 4 years ago

“Basket was lovely. Recipient enjoyed it and loved the presentation. Thanks. Will use you again.”

Helpful Report

Posted 4 years ago

Thank you so much Katie for your review - It's wonderful to hear the recipients enjoyed the presentation and goodies in their gift. We can't wait to help you with your next gift. Kind Regards Rachael Customer Service

Posted 4 years ago

“good value for money”

Helpful Report

Posted 4 years ago

Thank you for your feedback - Thrilled to hear your enjoy of products! Kind Regards Rachael Customer Service

Posted 4 years ago

“Lovely presentation and quality items. Only negative was it was delivered a day before the date requested.”

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Posted 4 years ago

“good value for money”

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Posted 4 years ago

“Very impressed with the quick delivery and the fact that you could add additions to your hamper. I choose to do so with an additional bottle of sparkling wine, however the wine never arrived with the hamper. Was a little disappointed as my hamper had already been modified due to stock being out.”

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Posted 4 years ago

“Australia post let the whole delivery down (or their contractor) who didn't even try to deliver. Email notification letting my wife know it was at the post office. Just to add heart ache, the delivery was important as we normally reside overseas and don't have a vehicle in Australia, so a taxi was then needed to get to the post office. But ths gasket was wonderful.”

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Posted 4 years ago

“I made a mistake with the address and the staff where helpful to help me sort it.”

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Posted 4 years ago

Thank you Renata for your feedback - It was our pleasure to assist you with updating the address details. We look forward to helping you select your next gift very soon Kind Regards Rachael Customer Service

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews