Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basket was delivered to wrong address. Follow up with courier company is still going? Meanwhile family in isolation are missing out on hamper in time for Christmas. I am extremely unimpressed. By this stage (2 days 'lost') the company should have sent out a replacement.”

Helpful Report

Posted 3 years ago

Hi There, Thank you for providing your feedback and we apologies for any inconvenience caused. We have looked into your order and can see this matter has now been resolved with our customer service team. Please let us know we if can assist you further. Thank you, GB Team

Posted 3 years ago

“Sadly one of the baskets I ordered was delivered a day early - last Sunday- and the recipients weren’t home and it has disappeared so no Christmas present for my son who I have t been able to see since lockdown 😭”

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Posted 3 years ago

“Difficult to rate as the basket arrived quickly and was good quality. The only issue was the cheese had to be thrown away as the basket hadn’t been refrigerated and the cheese arrived very hot. Disappointing given I purposely chose one that had a cheese and wine duo. Would buy again but not with perishable items unless guaranteed refrigeration.”

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Posted 3 years ago

“No update”

Helpful Report

Posted 3 years ago

“I ordered on Monday allowing for ample time for delays due to Christmas, delivery was booked for Friday. It was not delivered and the blame was passed to courier when it was only dispatched to the courier late on Friday from what I can tell.”

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Posted 3 years ago

“Don’t know how to follow instructions. Been asked to choose date of delivery but they have opted the other way for their own convenience.”

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Posted 3 years ago

“As a return customer, I've always been more than satisfied with your products (all of the recipients have been thrilled). That being said, this last order was disappointing. I ordered three boxes to bring with me as hostess/holiday gifts. I have only gifted the first box (morning/pancake/tea) and to my horror - when I presented the gift and she opened it - the mug was scratched with a black smudge, there were no tea bags and the flower diffuser was upside down and crushed. I was too embarrassed to take a picture. I have been flat out with work; otherwise I would have reached out sooner, and am debating whether or not to open the other two boxes before gifting them. Like I said, you haven't disappointed before; and I am chalking it up to be crazy, busy post lockdown/holiday season....that being said, I know that I would want to know, if it was my company. Make it a great holiday season and a happy / healthy new year!”

Helpful Report

Posted 3 years ago

“No card with the hamper so recipients didn't know where it came from”

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Posted 3 years ago

Hi Richard, Thank you for taking the time to provide us with your feedback. We are so sorry your selected card was not presented with the gift! Please know we will address this matter with the appropriate team. Thank you & we hope to see you again, GB Team

Posted 3 years ago

“The delivery was very late, and the event I was having it sent for passed. There was no communication about the delay other than a generic email about delays in November. I understand there are delays. I would have been unlikely to have ordered the gift if I had known it would take almost a week for delivery”

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Posted 3 years ago

“We ordered 4 hampers for a later date instead received somebody elses hampers at an earlier date. Not good. They do present lovely.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback, please know it is important to us and we are so sorry for the mix around with your order! We have looked into your order and can see you have reached out to our customer service department already regarding this matter and they have now rectified the matter. We hope the correct hampers are enjoyed once received & please feel free to reach out to us if we can assist you furhter. Thank you, GB Team

Posted 3 years ago

“Still waiting to find out if it was even delivered! Ordered Monday 29/11 for delivery Friday 3/12 and today 6/12 still don’t know if it arrived!?”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Please know we have looked into your order and can see you selected a preferred delivery date of Friday 3/12 and delivery was made in full on Monday 6/12. The selected date is a preferred delivery date and not guaranteed, this is noted on our website when you go through the checkout process. Unfortunately, Startrack also does not deliver over the weekend either. Although the hamper was slightly late, we hope it was still enjoyed. Thank you, GB Team

Posted 3 years ago

“Given I paid extra for delivery I was disappointed that it did not arrive before or o the date selected. The tracking had stated was delivered but recieved next day”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and the flat shipping fee has been applied to your order - please know the selected date is a preferred delivery date and is not guaranteed. With this said, we understand it is disappointing the hamper arrived slightly, but we hope it was still enjoyed. Thank you.

Posted 3 years ago

“The package took 6 days to arrive from ordering was meant to arrive Monday didn't arrive to Thursday. The package wasn't left at the address was taken to a depot a substantial distance from the delivery address. The package was for a person recovering from a medical procedure who then had to travel to the depot to collect. Upon opening the package the wooden beer cady was damaged and very poorly constructed. Thankfully the beers survived. The collection card left in the letter box also said to collect the package from a western Australian depot when the delivery address was in NSW. For near $110 pretty poor result really.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Please know we have messaged you separately regarding your recent order/review. Thank you, GB Team

Posted 3 years ago

“Ordered on 5 Nov for delivery on 9 Nov, but not actually delivered until 13 Nov.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for reaching out to us. Please know we have messaged you separately regarding your review. Many thanks, GB Team

Posted 3 years ago

“Good timing for delivery. Wrong wine delivered. White wine is not a substitute for red.”

Helpful Report

Posted 3 years ago

Hi There, Thank you so much for your feedback. Please know we have messaged you separately regarding your order/review. Thank you, GB Team

Posted 3 years ago

“Two hampers I ordered were dispatched two weeks earlier than the intended delivery date and efforts to correct this were minimal with me having to chase up for answers. Unfortunately it has ruined the surprise for the other recipients and no compensation or goodwill gesture has been offered.”

Helpful Report

Posted 3 years ago

Hi Jessica, We are sorry to hear you were not 110% satisfied with the delivery service, and that the hampers were delivered earlier then expected. We understand it is disappointing when delivery doesn't go as planned, however we hope the recipient still enjoyed the hamper. Thank you, GB Team

Posted 3 years ago

“I ordered for deliver on the 15th. It was for my sister-in-law birthday on that day. She has a broken ankle and went into hospital yesterday so obviously I wanted it for her birthday and prior to hospital. I called to ask where the order was and was told I should have read the note online about Covid and delays. I didn't see that. The person I spoke to also said she would call the courier and find out how long it would be and she would calle right back. She never did. No phone call. The package apparently arrived yesterday, but of course my sister-in-law was in hospital. I asked someone to go past her house to collect it as there is no one home obviously. I'm pretty annoyed at the slow service, and no response from your team member. I will not be using you again and will be writing about this on Facebook to warn others of the slow service. Btw if StarTrack Express is owned by Australia Post why would you use them? Other courier conoanirst are having no problems with delivery.”

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Posted 3 years ago

“I asked for a delivery after a certain date and it got delivered early. Luckily the basket wasn’t stolen but frustrating that instructions on ordering were not followed.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, although we do our best to meet the selected date and understand it is disappointing you experienced a delivery delay. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“I writing this to you from Honolulu. The basket was much appreciated. Your delivery service was terrible. This was supposed to be a birthday gift for me son in Rowville, Victoria,which I ordered around September 12 for delivery before September 20. I presumed you would send it by courier. He didn't get it until September 25 as it had been sent by mail . That's simply not good enough...Patrick”

Helpful Report

Posted 3 years ago

Hi Patrick, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was enjoyed. Thank you, GB Team

Posted 3 years ago

“I was very disappointed that this very expensive basket was not delivered on the due date. I wont uswe you again.”

Helpful Report

Posted 3 years ago

Hi There, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was still enjoyed. Thank you GB Team,

Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews