Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I this bashed was delivered 10 days after ordered. Which was a bit longer than I'd hoped. I didn't get a photo from the company of what it looked like, so have no idea of it was what I ordered.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We have investigated your order and can see the hamper was delivered on your selected preferred delivery date. Unfortunately taking a photo of the hamper before it is dispatched from our warehouse is not a service we can offer. We hope the recipient liked the hamper and all the goodies inside. Hope to see you soon, GB team

Posted 3 years ago

“The delivery date was not as per what was mentioned in the email. I know it can change but it is not convenient.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provied us with your feedback. We are sorry to hear the hamper arrived a day late, however we hope it as still well received and enjoyed by the recipent :) We hope to see you again, GB team

Posted 3 years ago

“Basket good. Delivery date missed. I paid 18.00 to get it delivered on a particular date for a birthday and it arrived today instead of Jan 21. Covid was the excuse. Don’t offer something you can’t deliver on.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please know the selected preferred delivery date, is a preferred date and is not guaranteed - this is noted on our website, along with the delivery delays. With this said, we understand it's frustrating when items are delivered on time, but we hope the hamper was still enjoyed. Thank you. GB team

Posted 3 years ago

“While the product was great, it was not delivered as promised and I rang 4 days after due delivery only to be told it was still in the warehouse and had not been collected by the courier. The lady was very helpful and said she would get it out immediately for next day delivery. Then a little while later she rang back and said the colour I ordered was out of stock, would I take another colour which I did. But surely I should have been notified a lot earlier. The present arrived the next day as promised by the lady but was one week late and not what I had originally order.”

Helpful Report

Posted 3 years ago

Hi Wendy, Thank you for taking the time to provide us with your feedback. We are so sorry for the back and forth with your recent purchase with us. However, we are pleased to hear the second hamper arrived on time and we hope it was well received & enjoyed! Thank you, GB Team

Posted 3 years ago

“Ordered a Xmas hamper for a family member added quite a few extra items but the recipient never received these extra items. Thankfully I asked the recipient to take a photo of his gift hamper to show me what it looked like as the company needed this photo as proof the extra items weren’t received. Their email address failed to work as I sent loads of emails trying to get this sorted but they said they were never received, it took a live chat to fix the problem where I could show the photo whilst chatting. The items were then sent to the recipient. What I didn’t receive from the company is an explanation as to how these got missed in the first place. I’d recommend them for a run of the mill hamper just watch if you add extra items that they do send them and not just pocket the extra cash.”

Helpful Report

Posted 3 years ago

“The hamper was nice but got there a day late even though I ordered it a week in advance”

Helpful Report

Posted 3 years ago

Thank you for providing us with your feedback. Please know the selected date is a preferred delivery date, and not guaranteed. With this said we understand it can be frustrating when there are delays. We hope the hamper was still enjoyed! Thank you, GB Team

Posted 3 years ago

“I was disappointed at the lack of communication regarding order. I had to chase it up. Also it said when buying that it would be delivered on the 14th. It came on the 17th . After my sons birthday. Apart from that . Jez said it was a lovely surprise. Thanks Maria”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please know the selected date is a preferred delivery date and is not guaranteed, this is noted on the website and must be acknowledged to proceed with your order. With this said, we understand it can be frustrating when deliveries are late and we hope the hamper was still enjoyed. Thank you. GB Team

Posted 3 years ago

“Delivered over a week late”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear the delivery of your hamper was delayed however, we hope the hamper was still enjoyed! We hope to see you again, GB team

Posted 3 years ago

“The box had to be opened to determine the contents. Other brand purchased were labelled on the outside as to model No.”

Helpful Report

Posted 3 years ago

Thank you for your feedback & we apologies for any difficulty caused. We hope to see you soon :) GB Team

Posted 3 years ago

“My recipient received the correct box but the gift card was incorrect so she did not know who the box was from or even if it was for her. It was also not delivered on the requested date. I ordered another basket from an alternative supplier 2 days later than this one and it was delivered 2 days before this one.”

Helpful Report

Posted 3 years ago

“generally too expensive”

Helpful Report

Posted 3 years ago

“Delivery was two days ahead of schedule when no one would be home. Shouldn’t ask for a delivery date if not going to follow it. Lucky a friend went by to pick it up and recipient happy with the goods”

Helpful Report

Posted 3 years ago

“The product itself is good, though I was very disappointed with the service I requested it to be mailed out as close to Christmas as possible the gal on the phone told me that it would go out on the last shipment on December 16th so it would be there just in time for Christmas - it got there on December 10th --- wanted it to be a surprise -”

Helpful Report

Posted 3 years ago

“Lovely hamper, recipient very impressed. Unfortunately delivered over a week early to the date I asked for, which stuffed things up a bit. They had to open the parcel to retrieve the cheese I'd ordered extra, and I didn't want them to get it till nearer Xmas. Other than that, all good.”

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Posted 3 years ago

“Website is alright, but the barrage of marketing emails is a bit much.”

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Posted 3 years ago

“My friend really loved her hamper however the hamper was not received on the expected day. My friend did not receive anything to say that a parcel had tried to be left at her place and I had not received any notification that the hamper was taken to the post office”

Helpful Report

Posted 3 years ago

“The basket was pesented nicely to the end user DEIVERY WAS BAD ORDERED MONDAY6/12/21 ARRIVED SUNDAY 12/12/2021 IT ONLY HAD TO GO 12KLM FROM BELROSE THE LADY I SPOKE TO ON THE MONDAY SAID FRIDAY DELIVERY WAS NOT A PROBLEM”

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Posted 3 years ago

“I did NOT receive the Survival Hamper. While the boxed presentation was lovely, I was disappointed to find that the products were different to what was ordered.”

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Posted 3 years ago

“Nice range, but not delivered on time.”

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Posted 3 years ago

“Dear Sirs, The basked was delivered 5 days before the date it was ordered for. That's nice but the surprise effect for the actual birthday was blown.”

Helpful Report

Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews