Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packages never arrived. Person was home every single day to accept and the buzzer was never once pushed. No shipping notifications left. I emailed and I have yet to get a response.”

Helpful Report

Posted 5 years ago

Hello Flora Thanks for taking the time to contact us and we would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you via email and have already resolved this matter for you. If you wish to discuss anything further please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“I ordered 2 baskets and only one arrived.”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out. Our customer service team have been in contact with you via email and sent proof of delivery to confirm that both your gifts were delivered on the same day just at different times. If you have any further questions or concerns please don't hesitate to contact us to discuss further Kind Regards Rachael Customer Service

Posted 5 years ago

“Why would you ask me how the receivers of the basket felt if it is not to be delivered till next week. Also why send me invites to order baskets five days after I have already ordered one. Then I never received an answer from my email yesterday. You aren’t in sync with your business side & your irritating emails. That is easy to rectify in this e-commerce environment. Makes one think that your professional bar is quite low. I do hope my gift basket is of a high standard.”

Helpful Report

Posted 5 years ago

Hi Linda, Thank you for your review. The emails you received were automated and are sent out after a short period of time once your order is placed. We apologise that you received a number of these emails prior to your gift being delivered. I will forward your comments onto our IT department to look into further. If there is anything else we can assist with please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Hi. I ordered the basket on a Friday and received a call stating it could not be delivered on the following Monday as there were cold items in the basket. They stated it would be delivered on Tuesday and asked if that was acceptable. I was happy with this however it is now Thursday afternoon just before 3pm and the basket is yet to be delivered to the recipient. I am extremely disappointed. I have just been on the phone to find out more information (and been disconnected just now). They stated the package would be delivered today (before the phone hung up). This is simply not good enough as my work colleague has been extremely ill and I wanted the package delivered ASAP to cheer her up. Added to this, I have just checked my credit card and I have been charged twice for the package. Can somebody please contact me ASAP to talk about this experience.”

Helpful Report

Posted 5 years ago

“My daughter did not receive her basket.”

Helpful Report

Posted 5 years ago

Hello Christine Thank you so much for reaching out. Apologies that your daughter didn't receive her gift. I have looked into this further for you and it appears that the courier attempted a delivery on the 22/11/19 as requested although due to an unsuccessful delivery your gift was taken to the post office for collection. On the 06/12/19 your daughter collected her gift from the post office. If we can assist you any further please don't hesitate to ask Kind Regards, Rachael Customer Service

Posted 5 years ago

“very dissappointed in the service, my delivery was not done and i only found out until i had asked my Friend if she got his delivery. I had to ring your company to chase it up. So if i didn't ring my delivery would not have been made at all.”

Helpful Report

Posted 5 years ago

“You send me a ratings to complete when I have not even received the product yet!!!”

Helpful Report

Posted 5 years ago

Hello Diederik, Thank you so much for reaching out. Apologies that you received the feedback email prior to your gift being delivered. Please note these are automated emails and are sent out a week after your order is placed. If you have any further questions please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“Did not receive”

Helpful Report

Posted 5 years ago

Hello Jess, Thank you for reaching out. I have sent you an email with further details. I can confirm the recipient has received their gift. If you require any further assistance please don't hesitate to call the office at anytime to discuss. Kind Regards, Rachael Customer Service

Posted 5 years ago

“I have used you many times and you have slipped up one too many times Not happy . I will be finding a new vendor”

Helpful Report

Posted 5 years ago

Hello Sue, Thank you for your feedback and apologies that your experiences have not been very positive. I have sent you an email so we can investigate what issues may have occurred and how we can assist you to resolve these. If you have any further concerns or questions please don't hesitate to call the office to discuss. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Absolutely terrible. Basket was not delivered on the date requested and I was not even notified that it wouldn't be. It wasn't until I reached out to Gourmet Basket about confirming it had been delivered that they informed me it hadn't because they "ran out of time". When you are providing a service that is date sensitive this is simply not good enough. A very disappointing experience.”

Helpful Report

Posted 5 years ago

Hello Leteisha, Thank you for your feedback. Apologies that your gift was not delivered on the promised gift delivery date. As the gift arrived one day later than expected, we did refund your shipping fee and sent you a delivery confirmation email. If there is anything else we can assist you with please don't hesitate to ask or feel free to call the office if you wish to discuss further. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Basket wasn’t delivered. It was for a birthday which has now been missed. Very disappointed. Especially as it’s probably been sat in a Depo all weekend and the food will now be ruined. No phone call to myself or the person who it was shipped to so I know it was not due to them not being able to deliver.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Fiona. Our customer service team have been in contact with you via email and phone and provided you with a proof of delivery photo. We are pleased we were able to help clarify this matter for you. If you wish to discuss anything further please don't hesitate to call the office. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Hamper was delayed by two days Startrack was given as the delivery company, ended up being through aus post delivery refund was issued aus post delivery man was very rude on his arrival i feel overall this experience could have been much better and i am dissapointed”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Apologies that your experience wasn't a positive one this time around and for the disappointment caused. As you mentioned we refunded your shipping fee and kept in communication with you throughout the delivery process. Although if there is anything else we can do to assist you please don't hesitate to call the office if you wish to discuss further. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Disappointing”

Helpful Report

Posted 5 years ago

“Poor service. Left a hamper with cheese in it at post office instead of actually delivering to the sick person in the house. Would not use again.”

Helpful Report

Posted 5 years ago

“order came late and damaged. I had to repackage myself and fix up broken boxes. not worth the money.”

Helpful Report

Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews