Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was not delivered to the intended party.”

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Posted 3 years ago

“I was very disappointed as it was supposed to come in a basket and it was in not that large of a box”

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Posted 3 years ago

“I and ordered a particular package and the wrong one was delivered. Two emails sent and no reason or explanation given. Very disappointed!”

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Posted 3 years ago

“Was meant to be for our 30th wedding anniversary on 29/9/21, however, disappointingly didn’t arrive until late on 30/9”

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Posted 3 years ago

“The basket looked really well packed with everything we had ordered. Unfortunately the basket wasn't delivered to the recipient, due to the delivery company letting them down, then saying it was damaged, then it had to be reordered, and arrived one week later which was very disappointing.”

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Posted 3 years ago

“The presentation of the basket was great and it was delivered on time. Unfortunately I was extremely disappointed with the contents. For the money paid to receive such tiny jars of goods was not at all good. After this experience would be most unlikely to use this company again.”

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Posted 3 years ago

“The hamper was not “stylishly” packaged and didn’t come with a ribbon. It was very poorly presented. I planned for this basket to arrive in time for a baby shower but the basket was delayed (with no notice). So don’t try to use this service for time sensitive events, they will not come on time (somewhere on the website it tells you this too). Even if you order a month in advance, it won’t change their delivery times.”

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Posted 3 years ago

“Really disappointed with the contents. For over £100 it was really poor. Will definitely not order again.”

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Posted 3 years ago

“Was delivered the day after I booked it fir which was really disappointing as it was for a birthday surprise”

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Posted 3 years ago

“This delivery came a week late. Pretty disappointed”

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Posted 3 years ago

“Hamper was delivered almost a week late so not very happy. Took the surprise element away completely and my son (who is recovering from an operation) moved back home before the hamper was delivered. Total fizzer.”

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Posted 3 years ago

“I ordered a gift basket 9 days before required for my wifes birthday. The gift basket didn't arrive, nor had it even been sent by the time it was supposed to arrive. I called and requested a refund which was promptly given. 2 days later the gift basked arrived anyway. While I appreciate the fact that the giftbasket arrived and we didn't pay, the fact that the gift hadn't even been sent by the day it was supposed to be arriving is very poor form for a company that does this kind of timed delivery as its primary focus. The only upside I experienced was the staff member I spoke to on the phone who helped me - she was very polite and very helpful.”

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Posted 3 years ago

“I like the selection to choose from however i never received notification whether or not the basket was delivered”

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Posted 3 years ago

“The item I selected was not the item that was delivered”

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Posted 3 years ago

“Forgot the wasabi peas”

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Posted 3 years ago

Hi Adam, Thank you for your feedback. We are so sorry to hear an item was missing from your hamper! Please feel free to contact our office directly regarding this missing item, we would be more than happy to assist you further. We hope the recipient still enjoyed the hamper! Hope to see you again. GB Team

Posted 3 years ago

“Your product appeared very attractive on-line. Choice made on that basis but three days later notified that delivery would be delayed because the chosen basket contained fresh cheeses and they could not be delivered on a Monday. If this information ws made available at the time of ordering I could have changed my order to fit in with company policy. The basket was not delivered on my son's significant birthday which was disappointing to me and my wife.”

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Posted 3 years ago

Hi David, Thank you for your feedback. Please know our website does advise the delivery window of the fresh cheese hampers, once you have clicked into the hamper you want. We are unable to dispatch fresh cheese over the weekend, to avoid any spoilage. We do apologise for any inconvenience caused. Thank you, GB Team

Posted 3 years ago

“the slippers size of the basket was twice the size of the recipient. I probably misunderstood the contents and did not give a size”

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Posted 3 years ago

Hi Rowena, Thank for your feedback. We are sorry to hear the slippers didn't quite fit your friend, but we hope she enjoyed the rest of the hamper! Hope to see you again :) GB Team

Posted 3 years ago

“Great basket, but it was supposed to arrive on someone’s birthday (a Friday) - and didnt arrived until Monday. So I looked like I screwed up. At this price, they should sort out their delivery. Also, my support questions just got a standard “it looks like it’s delivered now” response. Lame.”

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Posted 3 years ago

Hi There, Thank you for your feedback. We are sorry to hear the delivery of your hamper did not meet your expectations, please know we do try our best to meet the selected prefered delivery date. Kindest Regards, GB Team

Posted 3 years ago

“Not very happy with trying to get thru with owner to locate delivery of hamper it took nearly a week no tracking for delivery which needs work. In positive note recipient enjoyed her goods.”

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Posted 3 years ago

Hi Delia, Thank you for your feedback. We are so sorry to hear your were not 100% satisfied with the delivery service of the hamper, but we are so pleased to hear the recipient enjoyed the hamper! We hope to see you again, GB Team

Posted 3 years ago

“I was extremely disappointed with th resultant service. The dates of delivery Did not meet with my expectations”

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Posted 3 years ago

Hi Kathy, Thank you for your feedback. We are so sorry the delivery of the hamper didn't meet your expectations. Please know we have messaged you directly about your order. Thank you. GB Team

Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews