Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The presentation is very good. However the socks are not of good quality and the packet of chips does not fit the overall presentation maybe something boxed would have been the better choice”

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Posted 3 years ago

“Well as it hasn't been delivered yet , I can't say anything about it”

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Posted 3 years ago

Thank you for providing your feedback. Please know we have looked into your order and can see a preferred delivery date of 14 Dec has been selected - we will dispatch your order in accordance to this selected date. Thank you.

Posted 3 years ago

“Good service but I wish I had waited 3-4 days for the 15% sale.”

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Posted 3 years ago

Thank you for your feedback, we are pleased to hear you enjoyed your experience with us and sorry to hear you missed the sale! Hope to see you again soon, GB Team

Posted 3 years ago

“Reliable and easy to order. Nice products except for the wines. A shame you couldn’t offer better quality wines, so for that reason won’t be sending again”

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Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear you are not 110% satisfied with all the goodies within the hamper, but we hope it was still enjoyed. Thank you, GB Team

Posted 3 years ago

“quality excellent but delivered at 7pm which was way too late and unprofessional to be delivering outside of business hours.”

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Posted 3 years ago

Hi Jo, Thank you for taking the time to provide your feedback. Please know we looked into your order and it looks like same-day delivery was selected, meaning delivery occurs from 1pm to 9pm. We hope the hamper and all the goodies were still enjoyed!! :) Hope to see you again soon, GB Team

Posted 3 years ago

“The only small feedback was the gift arrived a day later than the requested date.”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the delivery service, but we are thrilled they enjoyed the hamper Thank you, GB Team

Posted 3 years ago

“It was presented beautifully and looked most impressive on line sadly I thought there would be a little more goodies, they were thrilled thought”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper, please know the hamper is packed as per the image/description on the website. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“The gift was lovely as was the presentation. However, the delivery was not within the requested time and arrived after the birthday.”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the delivery service, but we are thrilled they enjoyed the hamper Thank you, GB Team

Posted 3 years ago

“The gift was very much appreciated, beautifully and safely packaged, however the delivery time was considerable and required two visits by the recipient to the post office. The gift was ordered on a Thursday morning, yet was not received until Wednesday afternoon. I understand that times are busy with deliveries and it would have been better if it was ordered sooner.”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the delivery service, but we are thrilled they enjoyed the hamper Thank you, GB Team

Posted 3 years ago

“They havent received it yet”

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Posted 3 years ago

Thank you so much for your feedback. Please know we have reached out to you directly, regarding your order/review. Thank you, GB Team

Posted 3 years ago

“Contents of box were spitting out with the ribbon holding the cover in place. It looked cheap. Not a pleasant look especially as a gift.”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper, but we hope the goodies inside was still enjoyed. Thank you, GB Team

Posted 3 years ago

“Very small amount of goods in a big box.”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper, but we hope they still enjoyed the hamper Thank you, GB Team

Posted 3 years ago

“The problem is that the gifts arrived late. You should offer the service of a courier like DHL rather than just StarTrack”

Helpful Report

Posted 3 years ago

Hi BRYCE, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was enjoyed. Thank you, GB Team

Posted 3 years ago

“I ordered a hamper for my sons birthday which was on the 18/9/21. I asked for the hamper to be delivered on the 17/9/21. As my son and his family are renovating their home (at the address I stated) and are not living there at this time. My son has an office at the back of this property and was Woking at that address all day. The hamper was not delivered until 18/9/21, however my son left a note on the mailbox stating if Auspost came to give it to the next door neighbours. However Auspost left a card stating that the hamper was taken to Botany post office for pick up. As my sons daycare was placed into lockdown on that weekend, because there was a person there that had contracted COVID, he and his family had to self isolate for 10 days, by that time when he was finally able to pick the hamper up the cheese was ruined and had to be thrown out. Even though I rang and complained about the poor delivery, I felt I gave plenty of time for this hamper to get from Belrose toBotany by Friday 17/9/21. I was told it is stated on your web page regarding no guarantee of delivery at the date stipulated. I will not be ordering again from you and won’t be recommending your hampers. Very disappointing and not satisfactory customer service. Thank you Anne Smith”

Helpful Report

Posted 3 years ago

Hi Anne, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay and that the driver did not follow the delivery instructions provided. As for the cheese, please know its a long life cheese and dose not require refrigeration. We have to better assist you next time round. Thank you, GB Team

Posted 3 years ago

“I was a bit disappointed it didn’t arrive on the day I requested it was 3 days later.”

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Posted 3 years ago

“Whilst the package was good I ordered it today’s before the recipients birthday to allow for ample time, and it didn’t arrive until after. Given it said same day this is disappointing.”

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Posted 3 years ago

“Basket good but was 5 days late being delivered.”

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Posted 3 years ago

“Hamper was well received , but as previously mentioned day late.”

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Posted 3 years ago

“Gift hamper contents were reportedly very nice, but it was delivered the next day, which is normally pretty good. Am pretty sure though I booked delivery for the following week (for a birthday). Luckily the recipient was there to receive. Also, just checking.. Presumably the cheese didn't require refrigeration? I'm told the packaging didn't give away the contents or mention in case there were any perishables, but I told the recipient to open it early in case it did.”

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Posted 3 years ago

“We received the gift basket but some items weren’t in the order which we took it as they had run out. It would have been nice if this was raised prior to sending the order so we could pick the replacement item.”

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Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews