Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered for Thursday. They rang and said that they could only deliver on Wednesday. And then it actually came on the Tuesday (two days before we actually wanted it). Not ideal. But the product looked good and fancy.”

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Posted 4 years ago

“Have better delivery people that have more of a clue about what their delivery location is???”

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Posted 4 years ago

“Your website wouldn’t let me override to next day delivery and continued to charge me for same day delivery even (which is almost double the cost). I tried calling and also attempted to use your messaging service. No response to date even though I have been overcharged.”

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Posted 4 years ago

“I was disappointed that the robe was not included on the hamper due to lack of supplies however I was impressed that I was informed of the situation and a toiletry bag was substituted.”

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Posted 4 years ago

“The product was good but delivery abysmal. Wont be ordering again.”

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Posted 4 years ago

“I saw it and whilst I liked it, I was not wowed. Maybe it was a poor selection of baskets but I thought for the price I paid, it be a little nicer.”

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Posted 4 years ago

“Unfortunately the parcel was delivered on Saturday instead of on Monday when I had asked and the recipient wasn't home and the parcel has gone missing! I have followed up with the courier company and they did deliver it to the correct address. The recipient seems to think the neighbours have taken the parcel but they are denying it. So I can't rate the product as it wasn't received. Very disappointed with the whole experience I'm afraid.”

Helpful Report

Posted 4 years ago

“A bit overpriced and there was too little items in the basket for the amount of packaging there was stuffed in the basket. It was underwhelming.”

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Posted 4 years ago

“Whilst the product was good, it was sent to the wrong address and subsequently the birthday gift arrived a day late.”

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Posted 4 years ago

“I'm happy with the presentation of the gift basket and my father in law liked it. However I'm very disappointed with the length of time it took to deliver (with no correspondence to advise the delayed delivery). I was told it would be delivered on the 5th of May but it wasn't delivered until the 6th of May! I did send an email to ask if the basket could be delivered on the 4th of May and I was advised by Rachel "Unfortunately we are unable to change your gift delivery date as the earliest this would arrive would be for the 5th May." with no explanation offered as to why. The basket I chose was quite expensive as it was a very special gift for my father in law. I know I left my order to the last minute and we're in a pandemic but the delay wasn't satisfactory. As a comparison: after I ordered a basket from your website I went to a UK website to order one for my sister living in the UK and it was delivered two days later (on a Saturday). Would appreciate an explanation for the delay or I regret I will not be utilising your service again.”

Helpful Report

Posted 4 years ago

“Pretty good service although the gift I selected where not available friendly staff rang me to advise and alternatives where found”

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Posted 4 years ago

“Delivery and quality was great. However I paid for a 750ml bottle of Moët and recipient only received a 200ml bottle. Please let me know how this can be rectified. Also received macadamia biscuits instead of chocolate. Thank you.”

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Posted 4 years ago

“Loved the gift however you didn’t deliver on the requested day.”

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Posted 4 years ago

“The whole reason I ordered this hamper was because it was supposed to come with a animal print tea cup. Came with a plain pink cup. Very disappointing”

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Posted 4 years ago

“No complaints about the actual hamper, but really disappointed and major issues with the delivery. This was purchased as a gift, I live in the UK, my son in Sydney. I was hoping it would be a nice surprise, but alas, no! After receiving several emails from the courier stating the hamper had been dispatched and delivered I contacted my son, to find out he had not received it (bang goes the surprise). Then told it had been delivered to a ‘Daniel’ no idea who Daniel is, but thought at least he’s going to have a nice surprise! Eventually, the hamper arrived ~ yeah. I suggest you change your courier.”

Helpful Report

Posted 4 years ago

“Gift basket arrived as per description however was delivered a day earlier than the requested delivery date which was disappointing. I guess early is better than late, but would have been nice to have it delivered on the Friday not the Thursday.”

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Posted 4 years ago

“The ordering process was great. I was told the basket could be delivered the following day. I requested the delivery to be in 3 days time, certainly allowing enough time for that to happen. It did not arrive until a day AFTER I requested, when I rang to find out why there was a delay in delivery there was no real reason given. Very disappointing”

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Posted 4 years ago

“Basket was great but delivered a day late, which was very disappointing as it was needed on the Friday (not the Monday) when it was delivered.”

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Posted 4 years ago

“Hi - I actually have no idea if the basket I ordered was ever delivered, so I can't honestly answer the questions you have posed below. The recipient didn't respond (not really expected - it was a business acquaintance) and I received no notification from your company to let me know that it had been delivered. I think that this would be a handy addition to your service in future - to tell the sender that the basket has been delivered. Thank you.”

Helpful Report

Posted 4 years ago

“Unfortunately the gift did not arrive on the date requested despite plenty of notice being given to allow for any unforeseen delays. The company did refund the delivery cost but not quite the point when you arrange a surprise birthday gift.”

Helpful Report

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews