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Gourmet Basket Reviews

4.6 Rating 7,059 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 7,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a little delivery mix up but an email sorted it out very quickly and the delivery to our friends was on time and was absolutely loved. From the packaging to the gourmet food - it was really a treat for our friends.”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello Carol, Thank you for sharing your experience! We’re so glad to hear that the delivery mix-up was quickly resolved and that your friends absolutely loved their hamper. It’s wonderful to know that the packaging and gourmet food made for such a special treat. We truly appreciate your patience and your kind feedback. Looking forward to assisting you with your next gift! Many Thanks, GB Team

Posted 4 days ago

“The basket was appreciated by the recipient”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello, Thank you for sharing! We're so glad the recipient appreciated the basket. We truly value your support! Many Thanks, GB Team

Posted 6 days ago

“They loved the gift basket. The delivery of the items were poor. The goods were delivered at 5.20pm when no one was around so we had to go pick up the items from the post office. Surley delivery should be between working hours, if it is going to a business?”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Moana, Thank you for your review. We’re so glad to hear that the gift basket was loved! We sincerely apologise for the delivery issue. Due to delays within the courier network, it isn’t always possible to guarantee delivery within standard business hours. As per our terms and conditions, if a delivery location is closed, our hampers are taken to the post office for safekeeping until the recipient can collect them. We truly appreciate your understanding and feedback. Many Thanks, GB Team

Posted 1 month ago

“I understand from the recipients that the basket was excellent. It did arrive 2 days before we expected as when I ordered it there was a 2-5 business days delivery but it arrived the next day and the recipients were not at home”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for your feedback! We're so glad to hear that the recipients enjoyed the basket. We apologise for the early delivery. While we always aim to deliver within the estimated timeframe of 2-5 business days, we appreciate that arriving earlier than expected may have been inconvenient. Your feedback is valuable, and we'll look into how we can improve our delivery communications to avoid surprises in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. Many Thanks, GB Team

Posted 1 month ago

“very good customer service. I had issues with online order as addressed not recognised but managed to speak to customer service and order over the phone. Online address recognition needs to be improved.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for sharing your experience with us. We’re glad our customer service team could assist you in placing your order over the phone. We appreciate your feedback regarding the online address recognition, and we’ll look into improving that process. Your satisfaction is important to us, and we’re always striving to make your shopping experience better. Many Thanks, GB Team

Posted 1 month ago

“Wonderful arrangement of gifts for my mothers birthday. She enjoyed it immensely.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for sharing your experience! We're so pleased to hear that your mother enjoyed her birthday gift. It’s wonderful to know our arrangement helped make her day special. We truly appreciate your kind words! Many Thanks, GB team

Posted 1 month ago

“Gift basket of goodies was great, delivery was slow.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Carol, Thank you for your feedback! We're glad you enjoyed the gift basket and appreciated the goodies. We’re sorry to hear that the delivery was slower than expected. We’re always working to improve our service, and your input is invaluable. Many Thanks, GB Team

Posted 1 month ago

“Baskets and delivery were exceptional - website was very slow and had issues, took a very long time to order and process payment. I had multiple purchases which I had to input individually...not good.”

Helpful Report

(Belrose) - Posted 2 months ago

Hello Louise, Thank you for sharing your feedback, we appreciate it! We're thrilled you were happy with the baskets and delivery and sincerely apologise for the issues you experienced with our website when making multiple purchases. Your feedback is invaluable, and we’ll work on improving the website experience to make future orders smoother. Many Thanks, GB Team

Posted 2 months ago

“Easy to order and hampers well displayed so you could see what you were getting very clearly. Prices very fair, and responses quick. Recipient pleased with the hamper, tho I ordered two and one was delivered a few days early. Definitely recommend and would use again.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello, Thank you for taking the time to share your experience! We’re delighted to hear that you found the ordering process straightforward and the hampers well-presented. It’s great to know the recipient enjoyed the hamper and that you were pleased with our pricing and prompt responses. We apologise for the early delivery of one hamper and appreciate your understanding. Your feedback helps us improve, and we’re grateful for your recommendation. Many Thanks, GB Team

Posted 3 months ago

“Love the variety”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Lorraine, Thank you for your kind words! We’re so glad to hear you loved the variety. Many Thanks, GB Team

Posted 3 months ago

“The hampers are of very decent quality and beautifully packed. Friends who received them were very happy with it. The only reasom I didn't give them a 5 star is related to administrative issues . I had reached out immediately after realising I had somehow selected the wrong hamper in the hope of changing the order before it was sent out. Even though they sent an email acknowledging my request to change the order, the hamper was nevertheless sent out before I had a chance to reply. On a couple of other occasions, promises to call back were not followed up.”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Lili, Thank you for your feedback and kind words about our hampers. We’re glad your friends enjoyed them! We apologise for the inconvenience with your order. During the busy season, our hampers are dispatched so quickly that we often have only a 15-minute window to make changes. We regret that we couldn’t accommodate your request this time and will work on improving our follow-up processes. Many Thanks, GB Team

Posted 3 months ago

“I'm pleased with the items I placed in the basket but your website was difficult to negotiate. When I put too many items in the basket I couldn't simply take things out. I had to restart my purchases several times. I had wanted each basket to be slightly different but in the end it was just easier to duplicate the basket I had finished.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello, Thank you for your feedback and for sharing your experience. We’re glad you were pleased with the items in the basket, but we’re sorry to hear about the difficulties with our website. Your comments are invaluable, and we’ll work on improving the user experience to make customizing baskets easier in the future. Many Thanks, GB Team

Posted 3 months ago

“Wonderful choice of baskets and good service”

Helpful Report

(Belrose) - Posted 3 months ago

Hello, Thank you for taking the time to provide such great feedback, we really appreciate it!! Many Thanks, GB Team

Posted 3 months ago

“As I haven't actually tasted any of the contents, I cannot comment. However, both receivers phoned immediately on receipt and said that everything looked lovely.”

Helpful Report

(Belrose) - Posted 4 months ago

Hi, Thank you for taking the time to provide such great feedback, we really appreciate it!! We are glad to hear that your recipients enjoyed the presentation of their Gourmet Basket. Many Thanks, GB Team

Posted 4 months ago

“Basket received as scheduled and was advised it was very nice. Thank you.”

Helpful Report

(Belrose) - Posted 4 months ago

Hi Donna, Thank you for taking the time to leave such a great review, we really appreciate it!! Many Thanks, GB Team

Posted 4 months ago

“Recipients were pleased with the gift”

Helpful Report

(Belrose) - Posted 4 months ago

Hello, Thank you for taking the time to provide such great feedback, we are delighted that your recipients were pleased with their Gourmet Basket. Many Thanks, GB Team

Posted 4 months ago

“Good, fast service. Pretty expensive but it helped me out when I couldn’t visit a friend in person in their birthday.”

Helpful Report

(Belrose) - Posted 5 months ago

Hi Kimberley, Thank you for taking the time to leave a review, we really appreciate it! We are delighted to hear that Gourmet Basket was able to help deliver a gift for your friend's birthday. Many Thanks, GB Team

Posted 5 months ago

“I really enjoyed dealing with Gourmet Baskets. All the consultants I spoke to were polite, helpful & wishing to please . It was hard to find an affordable & appropriate sympathy basket - Gourmet Basket offered a very appealing & nicely presented choice.”

Helpful Report

(Belrose) - Posted 5 months ago

Hello, Thank you for taking the time to provide such lovely feedback, we really appreciate it! We are delighted that our team helped assist you to find an affordable & appropriate Sympathy hamper. Many Thanks, GB Team

Posted 5 months ago

“The basket was lovely and as advertised. They delivered to a remote area for a very reasonable cost. It would have been nice if it was on the day requested not two days early as it was for a birthday but overall it was a good expereice and I would purchase again”

Helpful Report

(Belrose) - Posted 6 months ago

Hi Geoff, Thank you for taking the time to leave such a great review, we really appreciate it! We are sorry that your hamper did not arrive on your preferred date. Unfortunately, we are unable to foresee delays within the delivery network. We hope your recipient enjoyed their Birthday hamper otherwise! Many Thanks, GB Team

Posted 6 months ago

“My niece loved her Home Essentials hamper and even though the delivery was not my preferred day as she was working she stated the driver hid the hamper well.”

Helpful Report

(Belrose) - Posted 6 months ago

Hi John, Thank you for taking the time to provide such great feedback, we really appreciate it!! We are sorry to hear the hamper did not arrive on your preferred date, unfortunately, we cannot foresee delivery delays within the network. We are extremely happy to hear the driver hid the hamper well enough for your niece to enjoy when she got home from work. Many thanks for your understanding GB Team

Posted 6 months ago

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Gourmet Basket is rated 4.6 based on 7,059 reviews