Gousto Reviews

Name: Gousto
Rating: 2.45

2.5 Rating 721 Reviews

33 %

of reviewers recommend Gousto

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2.5

Based on 721 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food, recipes good, presentation excellent, BUT customer service and attitude to any problems is diabolical, just dreadful. Rude, unhelpful, no complaints procedure, no senior management concern.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We are sorry to hear about your poor experience with our customer care team! If you could please send us some additional details through the help section of our website Gousto.co.uk/help we will do what we can to make this right! Once again, we do apologise for the poor experience you have had with us. Thank you for bringing this to our attention. Best wishes, The Gousto Team

Posted 4 years ago

“I have now deleted my gousto account I used Gousto solely for convenience. I've been using them on and off for ages now but never again after shocking service. I ordered my latest box to arrive on Saturday 22nd of August. It arrived today mid zoom meeting. This wouldn't have been such a big issue if that was the only problem. However all fresh salad items are off. The ice packs have both melted and after 48 minutes of customer services I'm offered a 5 pound credit. I was also refused their offical complaints procedure on 5 different occasions. I have now deleted my Gousto account.”

Helpful Report

Posted 4 years ago

Hi there! Thank you for your review. We're sorry to hear about this and want to help. If you can please send us additional details. The best way to get in touch with us would be through Gousto.co.uk/help. We’ll do our best to try and make things right. We’re sorry this happened, and thank you again for bringing it to our attention. Best wishes, The Gousto Team

Posted 4 years ago

“Would give zero if I could. Still waiting a manager call back”

Helpful Report

Posted 4 years ago

“Week 1 - arrived at 8.15pm despite being told it would arrive between 8am and 7pm Week 2 - cucumber with full middle missing Week 3 - 22.04 and still no delivery now being delivered a day late tomorrow, imagine after a day and night in a van that it’ll be defrosted Their customer service is awful too, never refund just add £3 voucher!”

Helpful Report

Posted 4 years ago

“Found a feather in my meal? Contacted them 4 times and promised to contact me but as yet nothing!I have photos and kept said meal expecting them to want analysis but obviously not !I think it came in the spinach and although it was washed I failed to notice it until I was eating .”

Helpful Report

Posted 4 years ago

“Not got a delivery scheduled now till 24th of august. They have took £25 out of my account and no order has been placed. Do not use. Stay well away”

Helpful Report

Posted 4 years ago

“What a joke! Flour and Turmeric for the fish and chip batter mix?! No liquid? Pathetic excuse. I’d rather have my dads sandwiches, AND there full of butter, yuk! Rob was right! Wait till you smell the bacon then come down! At least teddy’s allowed upstairs at the weekend! Shove the fish and chips up your arses.”

Helpful Report

Posted 4 years ago

“Our 1st order is coming later today (Thursday) all 4 dishes we ordered from email sent from them says they will be out of date by Monday & had already planned dinner for 2 days. Very short life so be prepared to have to eat the meals as soon as they are delivered. If they were that fresh, they would last longer. Cancelled any further orders.”

Helpful Report

Posted 4 years ago

“took 47 quid for a box I didn't order and STILL no refund!!”

Helpful Report

Posted 4 years ago

“For the second time now they took £47 from my account of which av never ordered this food was thrown out av no idea What the second is I would like my money back”

Helpful Report

Posted 4 years ago

“The service used to be great but this changed majorly. They paused my subscription for four months due to coronavirus and reactivated our of the blue without my permission, refused to give me full refund, I agreed to 50% refund a months ago. Refund is still not processed and they stopped responding to my emails. On top of it their delivery driver refused to comply with coronavirus rules in our development, threw a box at reception and upset the lady at the reception to the point she called me in tears to complain. I reported this to gousto, they promised to investigate and again never got back to me despite three reminders. I am done with this company for good.”

Helpful Report

Posted 4 years ago

“Placed my order on the app, my orders always come on a Tuesday. I received a n email saying that it is now coming on Saturday... I rang to ask 1. Why this had happened and 2. For the order to be moved to arrive on my usual Tuesday slot. I was told this would be impossible,I have now cancelled my Gousto account, can’t believe customer service cannot action a change like that. To make it worse, I am away Friday-Sunday and so this order will just sit on my doorstep and go to waste. I HAD liked Gousto up until this point but I can’t believe they are so unhelpful for what should be a quick fix.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with this company. I paused my subscription as I can’t afford to use them due to the coronavirus. Somehow they have re-activated my account and charged me £47.00 for a box of food I haven’t picked. I don’t even like any of the food being delivered!! After calling customer services to cancel the order from arriving tomorrow I was told I can’t cancel it but they would give me a discount. I DONT WANT A DISCOUNT OR HE FOOD DELIVERY I JUST WANT MY MONEY BACK. I explained there is no way I would ever let someone else pick food for my family so why had this happened?? Still no further forward, £47.00 down in bank account and food arriving that none of my family like l. Absolutely FUMING 😤”

Helpful Report

Posted 4 years ago

“I cancelled my deliveries and still had messages saying you have 5 days to Complete your order?? What order?? This happened until it got down too 1day left , then the next day they took £34.99 out of my account with out my authorisation! Who the hell do they think they are taken money from my account when I haven’t even picked any meals or made an order?? Leave well alone once your in with them it’s hard to get out and takes another 5/7 working days for a refund! This also happened to my daughter twice , next time ombudsman for a crooked company!”

Helpful Report

Posted 4 years ago

“Not used them for a while as the quality is just not as good as it once was but thought i may give it another go....however...Gousto took the money out of my bank account for an order i did not complete i changed my mind and left the page (be careful). Now got it cancelled but need to wait 3 to 5 days for the money to go back into my account. Now complete cancelled will never use them again. DONE”

Helpful Report

Posted 4 years ago

“Don’t bother first box arrive damaged the second one didn’t arrive at all! Terrible customer service”

Helpful Report

Posted 4 years ago

“First off the boxes, meals and recipes are all great. No faults The problem is delivery and customer service when things go wrong. After getting a few boxes and awaiting my 4th, I got a message to say it had been delivered through my letterbox. LOL Customer service looked into this and a day later came back saying it had been delivered to the wrong address and that it sound now have been delivered. (Not the case) their solution was a refund of the box (in way of voucher) enough compensation to by a single pudding. Oh and the delivery service was YODEL This same thing has now happened again, exactly the same to a friend of mine from the same town!”

Helpful Report

Posted 4 years ago

“Bought it, items missing asked for refund was given credit instead worth £3 which is worthless and to top it off the meat had gone off 1 day after delivery.”

Helpful Report

Posted 4 years ago

“Very dissapointed having a box arrive that I did not order and being charged £47 for. I am hugely dissapointed in this as I was hoping to order 1 off boxes but now I feel I have to cancel my whole account. I asked for a full refund due to not ordering the box and that 3 out of the 4 recipes they chose are not suitable for my family!! Really really dissapointed especially with the current situation and people not being able to afford luxuries like this! Seems very money grabbing at an unfortunate time.”

Helpful Report

Posted 4 years ago

“First box was ace, good variety of recipes. However since then there has been items missing / damaged in every box. The last box recd the ice pack had completely leaked and spoiled all the contents of the box. Contacted gousto for refund of the full box £34.99 and they sent me £4. Quality has gone down hill fast and suspect that this is a result of huge demand. Disappointed with the overall service and quality of food. Originally signed up as thought it was good but now I can just as easily buy all the products cheaper in my local supermarket and get them delivered to my home. Think carefully before you sign up”

Helpful Report

Posted 4 years ago

Gousto is rated 2.5 based on 721 reviews