Gousto Reviews

Name: Gousto
Rating: 2.45

2.5 Rating 722 Reviews

33 %

of reviewers recommend Gousto

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2.5

Based on 722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First box was ace, good variety of recipes. However since then there has been items missing / damaged in every box. The last box recd the ice pack had completely leaked and spoiled all the contents of the box. Contacted gousto for refund of the full box £34.99 and they sent me £4. Quality has gone down hill fast and suspect that this is a result of huge demand. Disappointed with the overall service and quality of food. Originally signed up as thought it was good but now I can just as easily buy all the products cheaper in my local supermarket and get them delivered to my home. Think carefully before you sign up”

Helpful Report

Posted 4 years ago

“I looked at the Gousto website to see prices for a family member, did not press check out yet 4 meals are being delivered to me today. Contacted customer support who did not help at all and told me I placed an order when I know I did not. Why auto checkout if you have food in your cart? I was just price checking and now it is going to go to waste. Also when I send further emails to them it just says "Sorry we did not receive your email"”

Helpful Report

Posted 4 years ago

“Really, really gone down hill. Have been using for years yet the last few months I've had rotten chicken and missing items in the last three boxes. I was told I'd be given a meal for free. This never happened. I also was one of the people to have the mysterious box turn up, unordered !! I'm off to Hello Fresh.”

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Posted 4 years ago

“Similar to other reviews, not ordered anything for months and out of the blue a charge on my account and a food box due for delivery. Seems like the feel they can do what they want, when they want and take your money for it.”

Helpful Report

Posted 4 years ago

“I closed my account in 2019 as items where always missing and/or damaged, food goes out of date within a day of receiving order and overall poor service. Out of the blue I now have a box of food I didn't order being delivered tomorrow and they have taken payment, all of this has been done without my agreement and they have refused a refund. Emanuel customer service person I spoke to blamed me and covid-19 for this. HE said there was no errors then told me about the errors and just kept changing the story. I'm now having to go through my bank disputes team to get my money back. AVOID USING THIS COMPANY. If you call them get the ticket number for the call as they are recorded and the ticket number allows you to get a copy of the recording of your call. Dont email as they deny receipt of them.”

Helpful Report

Posted 4 years ago

“Messed up all my orders. Ingredients missing, meat only in date by one or 2 days yet I have 4 ‘fresh’ meals to eat in 2 days. Offered £5 yet it would cost much more than this to replace. Not looking after loyal customers, taking in more than they can cope with and on top reducing the menus by half. Very disappointing and Not good.”

Helpful Report

Posted 4 years ago

“I was a customer of Gousto before all this pandemic and was loyal to weekly orders. Yet it seems greed has taken over and they are tying to take on more and more customers even though they often (almost each order) miss items, send inadequate meat etc. Very disappointing. I am trying hello fresh next week now.”

Helpful Report

Posted 4 years ago

“The meat sent to me yesterday had one days shelf life. The things are terrible, not only do they smell, they are little bits of chicken and not a complete thigh. I get these at least once a week and always the same as though they are off cuts rather than a full chicken thigh. Don’t look nice.”

Helpful Report

Posted 4 years ago

“We have been loyal gousto customers for 2 years during which time we’ve received no rewards/discounts (which I know other recipe box customers get) but have been surprised to see that throughout the corona crisis we simply been unable to order any meals as priority has been given to new customers? This is not the way to reward loyalty Gousto and you need to get it sorted or you’ll be losing more customers than just us.”

Helpful Report

Posted 4 years ago

“As a loyal customer of Gousto since they started trading who orders a box every week, they have decided to take on a huge number of new customers and dump their loyal ones with no delivery slots, well I hope your new customers will continue with you when this is all over !”

Helpful Report

Posted 5 years ago

“My box arrived today without the full set of ingredients for ANY of the meals I ordered. They offered to credit my account with £5 but it’s going to cost more than that to replace the missing ingredients! That’s if I can find them at all! It’s obvious they are struggling to cope with the increased in demand. very disappointing”

Helpful Report

Posted 5 years ago

“The box arrived today without the full ingredients for ANY of the meals. They offered to credit my account £5 but after looking into realised that it would cost more than this to replace the missing items! That of course is if I can get them at all. Looks very much like they can’t cope with the increase in demand (had a look at the previous reviews) so I wouldn’t recommend if to you need a reliable service because you are in isolation.”

Helpful Report

Posted 5 years ago

“Another company who doesn’t look after their loyal customers. Very disappointed with you service and when you need your local customers back, I hope they shop somewhere different.”

Helpful Report

Posted 5 years ago

“I have been using gousto for nearly two months, having recommended lots of people I was informed today that my account was out on pause which I did not do! And now I won’t be receiving any more boxes at this time with everything going on! Great the whole reason I signed up to this was because I’m heavily pregnant and I know I would always have healthy food in for my family! And now I don’t have anything, yet all the people I have recommended are enjoy there boxes I’m here with NOTHING! I must also say my last box I was also kind enough to delay my box by 2 days to help them out with this busy period! Not good customer service atal!!! I have also tried to sort this via email, live chat and phone!”

Helpful Report

Posted 5 years ago

“Have been having two deliveries weekly for past 14 months. Yesterday they sent me an email thanking me for my loyalty. Today cannot order as they say my subscription was paused last year! Customer service not empathetic at all. Really on delivery because in that age group for self isolation”

Helpful Report

Posted 5 years ago

“My box was stolen and the company refused to replace it, so I had no meals while being stuck self-isolating. Rude and inconsiderate”

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Posted 5 years ago

“Have been a regular customer and have always really enjoyed the boxes. Today I was emailed to say there had been an issue with our payment, there was no obvious cause for this and the payment was made successfully within a few minutes of receiving the email. However a future box has been cancelled as a result and I have been advised there is no way to reinstate it "due to high demand" New customers have signed up so it appears nothing can be done to help existing customers. With regret I have cancelled our subscription - not good enough Gousto!”

Helpful Report

Posted 5 years ago

“Have been gousto customer for well over a year... Back from holiday and no deliveries available... expected loyal customers to be preferential regarding deliveries.... obviously not the case.... Will remember this when deliveries return to normal. You are just a number to them.....”

Helpful Report

Posted 5 years ago

“Don’t waste your time placing an order cos they have stopped this service. Would have been helpful to state this on website before I wasted time putting together an order.”

Helpful Report

Posted 5 years ago

“The service itself is fine, but if you run into a problem the customer service department is extremely unhelpful. The staff obviously have targets to hit and this comes across in the way you're dealt with if you call them. The method of ordering from Gousto is not secure enough. My account was hacked through my email, and the hacker placed a huge order to the value of over £100, different to my usual subscription, to be sent to a different address. They changed my contact details so I had no idea, I randomly checked the app and saw this huge order. By the time I realised and called Gousto, they said it was too late to cancel and that I couldn't redirect the order despite the fact the money had been taken from my credit card. They said I had to call the bank and ask for a refund. Surely if a massive order with loads of extras is placed to a new address, and contact details changed, there should be a mechanism to notify the account holder so that they can verify the changes are legitimate - and if they are notified it has happened it is ridiculous that they can't somehow stop the order. They say they are trying to protect the environment, but letting a huge order be delivered to someone who has committed fraud is proof they don't mean what they say. I essentially paid for an order I didn't want and couldn't stop, when all they had to do is contact the warehouse or the courier and cancel it. It's really put me off the company and I am going to delete my account as I don't think it is secure enough and customer services are very unwilling to help when something goes wrong. Will use a different meal delivery service instead.”

Helpful Report

Posted 5 years ago

Gousto is rated 2.5 based on 722 reviews