GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,382 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly as the description says love it. Very cheap prices. Iphone X for only £178.”

Helpful Report

Posted 2 years ago

Hi Theo, We can’t thank you enough for the kind words about your purchase. Your review means a lot to us and lets us know we’re on the right track! If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Purchased a iPhone XR brilliant value for money and phone was in excellent condition. Would definitely purchase from again.”

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Posted 2 years ago

Hi, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Absolutely brilliant. Was nervous about ordering a reconditioned IPhone but have to say when it arrived day after ordering professionally packaged I was less nervous I opened the box to find that the phone looked brand new. Not a mark on it. Would not hesitate to use this company again. Just left feeling like I dealt with a company who go out of there way to provide a great customer experience. Thanks”

Helpful Report

Posted 2 years ago

Hi Scott, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Excellent, fast service, thank you - the phone and case arrived in extremely good condition!”

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Posted 2 years ago

Hi Darren, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Reliable seller, good quality phones, and unlike some others they only sell what they have in stock (no waiting, no disappointment). I have bought a couple of phones from Grade Mobile so far, the first one developed an issue after a few months, it was replaced without any hassle within the 12-month warranty period. Great service. Just bought another phone, excellent quality like new, 100% battery capacity, very pleased.”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for taking the time to leave an excellent rating! We are glad that our team has managed to meet your needs for your purchase. Looking forward to serving you in the future! Best Wishes GRADE MOBILE Customer Support Team

Posted 2 years ago

“this watch locked and i dont know its stolen or no and how u can buy like this locked woth iphone i m in germany its now bad experience my is stuck now”

Helpful Report

Posted 2 years ago

Hello Amanpreet, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Review.io Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Great service and although my new IPhone is listed grade B, it looks immaculate. I also bought a cover and protective case at the same time from GRADE as I wish to keep this IPhone, unlike my previous one, as protected as possible! Many thanks”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you so much for taking the time to leave an excellent rating! We are glad that our team has managed to meet your needs for your purchase. Looking forward to serving you in the future! Best Wishes GRADE MOBILE Customer Support Team

Posted 2 years ago

“Unfortunately our refurbished phone has arrived sim locked - one birthday ruined.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“First class👌💯”

Helpful Report

Posted 2 years ago

Hi William, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I ordered a refurbished iPhone 11 pro max. I expected to have 100% battery life but it came with 87%, so a little disappointed for this. Everything else was perfect, quick delivery and the iPhone in very good state.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. All of our devices (including our Renewed series) stand at a minimum of 80% and above, without any guarantees that the Battery Health will have a specific percentage. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 2 years ago

“Loving my iPhone XR its like new quick delivery as well”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“If I could give zero stars I would If I could give zero stars I would This company is a scam - AVOID they sales tactic is to offer a high price & then significantly lower the price based on damaging the device I sent a mint condition iPhone 12 and they offered £150 lower based on it be a “B” condition due to perceived damage I reluctantly had to accept as I was concerned they would actually damage the device intentionally and/or never actually send me the device back. In addition they look 36 hours to pay me the money at the lower valuation despite multiple phone calls & emails, and having confirmed my bank details over 5 times. I would NEVER use their service again and will actively alert others to avoid their service. “OG exclusives London” finally made a payment but I am frankly so annoyed at this entire process I will never use Grade Mobiles again, 100% AVOID THIS COMPANY”

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Posted 2 years ago

“Perfect condition and great delivery.”

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Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I got my watch on friday and its bn on charge for 2 days and as soon as i take it off charge the battery drains. I ordered a grey watch and got a white one. It also doesnt get notifications for messages i want to return it”

Helpful Report

Posted 2 years ago

Hello Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“excellent...phone arrived just as described”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Phone came fast and works well, really good price aswell!”

Helpful Report

Posted 2 years ago

Hi Joley, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Arrived very quickly and excellent condition.”

Helpful Report

Posted 2 years ago

Hi Shelly, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Fantastic service - 2nd time using them, products are very well refurbished. I will use the company again in the future”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Son happy with his phone apart from a few scuffs on the edges of the phone it’s like new. The scuffs are to be expected with it being a Grade B”

Helpful Report

Posted 2 years ago

Hi Sheila, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

GRADE MOBILE is rated 4.5 based on 2,382 reviews