GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,382 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

Write Your review

Tell us how GRADE MOBILE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I first purchased my device I traded my old phone in for money off it. I had constant problems regarding money with the company and they ended up taking nearly twice the amount of money out of my bank account. This was money that I couldn’t afford to lose. They then took twice the amount of money that they owed me for the phone I sold them. It took nearly a month to get the whole process sorted out and every single time I tried ringing the company to communicate with them about my problem they didn’t pick up. Even mon-fri 9-6. The product I bought is in good condition and it works perfectly, however the customer service and admin for this company is shockingly bad and I will not be recommending it to anyone who wishes their purchase to be straight forward.”

Helpful Report

Posted 3 years ago

“Awful service communication was terrible they sent the wrong phone then took a further 12 days to get correct one avoid at all costs”

Helpful Report

Posted 3 years ago

“Having had problems with my first purchase which was repaired, returned but still defective I opted for an upgrade to an i8+ and this was agreed without fuss and delivered virtually straight away. GrAde were very accommodating. Satisfied customer.”

Helpful Report

Posted 3 years ago

“TERRIABLE I will not recommend Grade Mobile to anyone neither will I ever buy from you again. But grade A mobile get supplied a grade B acceptable? NO”

Helpful Report

Posted 3 years ago

“This has to be worst customer service experience ever. Phone arrived dead and fails to work. Returned immediately, Waiting over a week for confirmation received and a refund. Email the customer service, keep getting a standard reply concerning covid, with no commitments to resolve. Still waiting. I will not be using this service again.”

Helpful Report

Posted 3 years ago

“Absolutely shocking company! No customer service and sent me a phone that I couldn’t use as it was locked to Vodafone who wouldn’t unlock the phone so I could use my EE SIM card in there! Out of money and out of a phone!”

Helpful Report

Posted 3 years ago

“I have bought two iPhone 6s from Grade Mobile and the transaction was seamless, quick delivery , the phones were as described, so all in all a good experience, I will shop with grade mobile again. Sean, Dublin”

Helpful Report

Posted 3 years ago

“Very good service from start finish”

Helpful Report

Posted 3 years ago

“Excellent service,friendly staff and fast delivery thank you 😊”

Helpful Report

Posted 3 years ago

“Phone come the screen doesn’t work”

Helpful Report

Posted 3 years ago

“Arrived quickly, I was extremely happy with my purchase, the phone was a grade it came in perfect condition, thanks very much grade mobile.”

Helpful Report

Posted 3 years ago

“Terrible. The phone arrived riddled with scratches and it was supposed to be renewed. And the speaker and possibly the microphone is in bad condition as the sound muffs at a high volume”

Helpful Report

Posted 3 years ago

“Ordered an I Phone 8 at a a competitive price. Was delivered two days later exactly as described. I would have no hesitation in using them again and would happily recommend to friends”

Helpful Report

Posted 3 years ago

“I’m so happy with my purchase and the customer service. I’ve never purchased a refurbished mobile before and I didn’t know what to expect but I couldn’t have been happier with the whole process. The Klarna option was so appreciated as well. Definitely will shop here again in future.”

Helpful Report

Posted 3 years ago

“Absolute waste of time. - Company is shambolic Sold my Iphone 8 to this company which i sent tracked and signed for thank god. They signed for it on the 2nd Feb 2021 and have not got any payment for my phone even after 17 days of waiting. Tried to call the company no answer so i emailed and a person called Rose contacted me saying it's due to covid which i think should be stated on their website to expect delays not saying that you will get same day payment upon receiving. So i waited another week for them to email and send a payment over still nothing and now they have my phone and no one replies back. Feels like I've just been scammed. ORDER Ref: 117570”

Helpful Report

Posted 3 years ago

“I received my phone, which worked for 4 days - i returned it to be repaired under warranty - that was 9 days ago (7 full working days) I have received one message to tell me someone will be in touch soon - still waiting, no phone and £441 down the drain. No one answers calls, messages, chats or any other social media. Now going to report to trading standards. Do Not Buy a Phone From this Company!!!!!!!!”

Helpful Report

Posted 3 years ago

“Sent phone a wk ago no reply to emails , then eventually replied and offered £80 less than said , the phone is mint , avoid at all costs , and asking to have the back properly take wks to get . Wished I search this dodgy site first”

Helpful Report

Posted 3 years ago

“like everyone else on here, sent my device and have heard apsolutely nothing!! sent plenty of emails and proof my item has been signed for but still nothing, i would avoid at all costs.”

Helpful Report

Posted 3 years ago

“Terrible company, I wish I had never had to deal with them. Claim they pay out the same day, 2 weeks later and approx 30 emails I had to demand my phone get returned. When they eventually make an offer it’s a lot less than what you are originally quoted. The customer service is non existent and you get generic excuses such as busy after Christmas (currently Feb) delays due to COVID (yet they still claim they process and pay within a day) Definitely avoid. It took a lot of hassle and getting Fraud Uk involved to get my device back.”

Helpful Report

Posted 3 years ago

“Be warned. They are not what they promise to be. Just like everyone else on here who have sent a device. I wish I’d checked this site before sending my phone to them. 1 week on and still no response after many emails. All I get is an automated message. Scammers!”

Helpful Report

Posted 3 years ago

GRADE MOBILE is rated 4.5 based on 2,382 reviews