GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,382 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My phone is good condition with no defects other than 1 tiny scratch to screen and have proof and email sent to me describing condition does not match phone sent to you in good faith trading standards has been notified”

Helpful Report

Posted 4 years ago

“I am absolutely appalled. I sent my device in for valuation, the next thing i know is that they are keeping my phone ans paying me only 16 pound for my s9 which is in good condition. I asked for the phone back where they said NO. I asked then for a phone number multiple times just to be ignored. I am now seeking legal advice. DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“I have sent them a mint-condition device. It's almost 22 months old. They quoted a high buying price yet after chasing them on the return progress they send me an email saying the battery needs replacement (it's currently holding 88% of its original charge), and the casing is damaged (which is simply not true unless it happened during shipping which is highly unlikely given how well it was packaged, or they themselves caused said damage following taking delivery). The screen and back had not so much as a hairline scratch on it, and neither did the metal bezel around it. They, as a result offered me almost £100 less. Their phone line does not work - whenever you select any option to speak to someone other than the sales team, it disconnects your call. Since you go off "5-star reviews" for what is essentially customers who bought phones, you only find this out when you start trying to get hold of somebody. I hope I receive my device back in the condition though I wouldn't be surprised if what I get back from them, is not what I sent. There should not be an aggregated review option for this organisation. Clearly the two different operations they run as per the prompts on their phone systems (stating clearly that it's 2 separate operations) have vastly different reviews. It's misleading for consumers to see a load of 5 star reviews from people who BOUGHT phones from them, when the ones SELLING their phones to this organisation clearly doesn't seem to be experiencing the same level of service. Having not read detailed reviews before sending the device off, and having now dug through the other poor reviews left by others, it's clear that the trade-in/device recycling purchase service they offer is as I have experienced it.”

Helpful Report

Posted 4 years ago

“A little disappointed that the charger cable is not genuine Apple and there is no plug either but other than that looks good. Would also Be nice if was in an Apple box”

Helpful Report

Posted 4 years ago

“I've buyed an apple watch from this site. The charger is not original and it doesn't have the box. Ălso the watch have a lot of scratches. They not answering at email and phone number. Don't buy from this site it's not worth it!!!!”

Helpful Report

Posted 4 years ago

“They have my phone and will not respond to any emails or social media posts/messages. Their phone line cuts off. GRADE MOBILE ARE SCAMMERS!”

Helpful Report

Posted 4 years ago

“Sent off my iPhone XS Max over two weeks ago and still awaiting payment. Was originally quoted £400 and then received an email stating they had taken money off due to the battery not working. This is completely untrue as the battery health had been tested prior to being sent off. Either way I still haven’t received a payment despite me sending numerous emails. I’m starting to feel scammed. It was an excellent condition phone I sent off and could have sold it myself with a lot less hassle and probably for a lot more money. My advice would be to not go through this company if you want to sell your phone I know I wish I didn’t. Still no payment over two weeks later don’t believe the ‘same day payment’ it’s balls.”

Helpful Report

Posted 4 years ago

“Absolute joke, received my phone on Thursday the 8th of October it's now Monday the 14th false promise of payment within 24 hours of receiving the phone, please do not use these cow boys”

Helpful Report

Posted 4 years ago

“Sounds like a trend of offering one price then when received getting a much lower price. I sold my pixel 3 at a quoted price of £140 and they gave me £59.13 for it..... Forget trying to get in contact with them as they don't answer emails or phone calls. Absolute sham of a company that I have reported to trading standards. Avoid.”

Helpful Report

Posted 4 years ago

“Excellent service from ordering phone to receiving it. My daughter is very happy with her iPhone XR ☺️”

Helpful Report

Posted 4 years ago

“Was quoted £172 for my phone which was immaculate and had not a scratch on it. Was then sent an email saying the housing was damaged and the case was broken and the screen cracked with screen burn offering me £6.20. I refused and was then offered £30 which I refused again telling them to send my phone back. I took pictures to prove this as well. DO NOT USE THIS COMPANY UNLESS YOU WANT RIPPING OFF”

Helpful Report

Posted 4 years ago

“Sold my phone. It didn’t have a mark on it when it left me and meet all the criteria but they revised my price by over 120 saying it was damaged. Won’t not recommend them to anyone”

Helpful Report

Posted 4 years ago

“Bought an Apple Watch and the actual watch was not inside not getting anything back from use customer service has been the worst Iv ever dealt with”

Helpful Report

Posted 4 years ago

“Brilliant product , fast and secure delivery . Better than expected would highly recommended to friends and family”

Helpful Report

Posted 4 years ago

“First time ordering from Grade mobile and wasn't disappointed at all rapid delivery and phone was packaged up safely and was exactly as the description. Extremely pleased and will be ordering from here again”

Helpful Report

Posted 4 years ago

“Was not expecting as many scratches .... it’s mostly all the screen :(”

Helpful Report

Posted 4 years ago

“East checkout fast delivery highly recommend”

Helpful Report

Posted 4 years ago

“Received a damaged phone and can’t get in touch with them to resolve the issue have emailed 3 times and telephoned 12+ times nothing. Non existent customer service will never use this company again”

Helpful Report

Posted 4 years ago

“Oedered my item 2:40pm Friday was delivered 9am sat. Everything seems fine as only checked due to being xmas present x”

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Posted 4 years ago

“You sent me the wrong phone and I’m trying to get in contact with you and I’ve sent over 5 emails to you”

Helpful Report

Posted 4 years ago

GRADE MOBILE is rated 4.5 based on 2,382 reviews