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Green Flag Reviews

2.1 Rating 282 Reviews
27 %
of reviewers recommend Green Flag
2.1
Based on 282 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 57%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5

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Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 9th February 2024
Gill
Green Flag 5 star review on 9th February 2024
Gill
Green Flag 1 star review on 9th June 2023
David T
11
Anonymous
Anonymous  // 01/01/2019
Just to say massive thankyou to Green Flag, called in breakdown 2 45pm today from centre of Manchester, engineer arrived 25mins later solved problem. Very helpful guy. Then on my way brilliant service.
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Posted 1 year ago
Son drove to Uni to collect possessions and return home. Car had suspension failure. Green Flag refused to honour Recovery Plus policy, claiming he was local to lodgings, despite his home being 110 miles away, both him, car and policy all being registered at home address. Nasty, uncompromising company. AVOID.
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Posted 1 year ago
Absolutely despicable the way I was treated following a recent breakdown . I've been a valuable customer for many years. Greenflag abandoned my vehicle and left me in a distress state to walk home. Not even an apology. I would NEVER recommend Greenflag to anyone. Worst company ever.
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Posted 1 year ago
green flag is a con
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Posted 1 year ago
Terrible service waited from 4.30pm yesterday for uplift still waiting at 7.30 am next morning lucky i got a lift home from a friend van is left in a very not secure industrial estate. Sent some idiot out from kerr and smith who didn't know where the hood lift button was on a merc vito or where the battery was. Wasnt interested then said i cannot get it going or get u moved as not got a bigger van. Total joke changing to rac at least they use there own team not cowboys stay clear
Green Flag 1 star review on 9th June 2023 Green Flag 1 star review on 9th June 2023
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Posted 1 year ago
The worst experience ever Green flag abandoned my 85yr old wife who has cancer at the side of the road. They told her they would phone me to get the details they needed but they never did! What's happened to this company it is terrible!
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Posted 1 year ago
Had a blow out on the motorway couldn't get the locking nut off so called green flag cost me £150 he told me he couldn't do anything but made sure he got the money first what a rip off well never use them again 😡
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Posted 1 year ago
Alan from Cambrian Car Care sent by Green flag arrived very quickly was extremely helpful and changed tyre for me to get to garage in time to have new one all at 4.30 - 5.00 excellent service
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Posted 1 year ago
Great service - they arrived within 30 minutes - very polite and reassuring. He took my car to my garage choice. Highly recommended.
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Posted 1 year ago
So far wife's been broke down 2 half hours and still no recovery has turned up and in this time while waiting for recovery a vans hit our broken down car police have had to come and get the car to safety. OVER TWO HALF HOURS SO FAR WHAT A JOKE . 0 star not the one star I had to press.
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Posted 1 year ago
I broke down in York at 2pm after a long struggle we finally got took to a safe location and got a car home 6 hours later. It was a Sunday, so I was expecting a delay. They said they couldn't take my car home that day due to it been a Sunday. It is now Thursday and I've rang 3x to see what is happening with my car. I still don't know when I will get it. I have 3 children who need to be taken to school and a disabled mum who needs to attend appointments this week. I haven't been offered a car to have in the gap or any compensation. I am very stressed and will never go with green flag again! I never thought I would have any problems.
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Posted 1 year ago
Just taken policy out for breakdown cover Wanted to say how helpful Jason was he really put me at ease and I felt totally informed Thanks Jason
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Posted 1 year ago
We called for help for a dead battery when it was minus 2c and midnight. I advised them that I was pregnant and that wasn't a priority. They gave us an estimate of 2 hours to arrive so we found a helpful person who could help us as I couldn't risk waiting pregnant for that long. When I called to cancel the call out I was told that we then couldn't use the service for the same issue in the next 28 days even though they didn't come out. I then got an angry call from the recovery company who went to the car park as Greenflag hadn't cancelled the call out. The next day I called to cancel. When reading the cancellation policy script the man said a pro rata payment would be taken to cancel. We had paid 3 days before so that meant a payment for 3 days. He then said it was company policy to charge one month to cancel even though his script said something else. I asked if we could use the policy for those 30 days and he said no it is cancelled as of now but you pay one month.
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Posted 1 year ago
Broke down in narrow county road with two flat tyres. Took four and a half hours for Green Flag breakdown truck to reach me. Shocking service.
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Posted 1 year ago
Had to call out Green Flag 2 days ago, recovery vehicle, was constantly delayed ended up waiting 7 hours, phone operators repeatedly promised. times only to change them just before collection was due. Truly awful customer service, would not recommend them to anyone, will go to AA or RAC when contract ends.
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Posted 1 year ago
Clutch had gone in my hundai 10 so left on drive until I could get Help. Phoned my Greenflag insurers who came quickly with breakdown truck and took to the garage where my car was booked for a replacement clutch. Great service by Greenflag especially for someone on their 84th year!! No hassel
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Posted 1 year ago
Took 12 hours to get home from Essex to Worthing. Normal journey an hour and a half . Dropped me off at a service station at 4am, no lights nor anything open. I was in a car that couldn’t be locked. I was a woman by myself put into an extremely vulnerable position. Plus it was -4 outside and I had absolutely nothing in the car, no heating or anything. I waited in my car for a further 3 hours absolutely freezing alone and frightened for someone to come and get me so I could go onto my final part of my journey. Whenever I tried to call Green Flag no one even knew my calls/breakdown had been put into the system. Every time I rang I had to go through a list of questioning and each agent kept saying I hadn’t made any calls to them, EVEN though I was sat in my car half way home!!! Oh and it was at least a 90 -120 minute wait for each call to be answered! Once I waited OVER 3 HOURS! STAY AWAY.
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Posted 2 years ago
Not suitable for business recovery Unfortunately, we will not be renewing our Business Policy, due to poor service. One of our vans was left in central London on the Embankment at 4 pm on a Friday. This was because the van was listed on the DVLA as more than 7m long and more than 3m high. I explained several times to the telephone operative that the DVLA was wrong. It was a custom rear but they wouldn't believe me and I had to pay £700 for another recovery company to do it, which at such short notice took 3 hours to find. I then had another van breakdown, I explained on the phone that it just needed to be recovered and I didn't need someone to come and look at it, but they sent someone anyway, in a small non-recovery van. This is fair enough, as some customers may be wrong, but I then had to wait from 11 am until 8 pm for them to recover the van. For anyone looking for reliable business-friendly recovery, I suggest you look elsewhere.
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Posted 2 years ago
I had a fleet policy for a van for over a year and when I rang up with what I guessed was a flat battery due to cold weather, they told me my vehicle was out of their dimensions and they could not cover me. They had already taken payment for the following year so I asked for a refund which I got. But they clearly just take your money and hope nothing happens but if it does try to get out of doing anything. I would definitely stay well clear of this company.
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Posted 2 years ago
abysmal, called after had a puncture and wheel nuts were not coming off. Technician arrived in an hour about 2pm, wheel security nut broke so wheel not coming off, technician asked how puncture happened, I had no idea, he asked if I hit a pot hole I said no, I was in a rural area I said I had been driving normally all day apart from pulling to the side to let cars pass on smaller road. Technician rang in as recovery home was needed told them I had hit a kerb which Green Flag regard as an accident and you should claim on your insurance and they won’t cover it, I had said no such thing. Technician abandoned me 30 miles from home in a rural area, while walking miles in the rain to a train station I called them back and after an hour the call handler had managed to get consent for a 10 mile recovery, I would have to pay the extra miles to get car home, now 6pm agreed to do next day I had to get home to take medications, there were no trains, relative had to do a 60 mile round trip to get me, got home late, soaked and freezing. Next day rang 10:30 call handler read notes as agreed yesterday booked job said they would be an hour, drove 30 miles to car they rang to say it wasn’t covered and there were no notes on the system re the 10 mile recovery agreement, denied everything and said would they like me to call a recovery company for me, after remonstrating at length they just cut me off. Spoke to claims who miraculously could see the notes and rebooked the job gave up after the eta was 6 hours, checked at 3, eta still the same, the area is so busy at their eta there is no way it would be anything but late so cancelled. Car is still abandoned 30 miles away, I need it every day for work which is with vulnerable elderly people, cancelled my policy with them screw them
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Posted 2 years ago
Green Flag is rated 2.1 based on 282 reviews