Green Motion Reviews

Name: Green Motion
Rating: 2.26

2.3 Rating 896 Reviews

32 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.3

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great car and great people friendly and helpful”

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Posted 2 years ago

“I booked and paid 100 euro for my car two weeks before I arrivedat luton .i then paid paid an extra 125 pounds for Insurance and another 50 pouds which I was told would be refunded ,it has be 1 month now and I havnt been refunded the 50 pound I traveled from the 19th sep to the 21st sep Jennie”

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Posted 2 years ago

“Good price, people friendly, everything o.k.”

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Posted 2 years ago

“Excellent service! I suggest to everyone, who flies trough Bergamo airport and needs some car rental. Baiba”

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Posted 2 years ago

“Booked via options with Easyjet, Everything went smoothly, shuttle pick up was within about 20 minutes. It’s a very short 2 minute drive to the GM pick up/drop off, easily walkable. The office is nice and welcoming, location industrial park amongst plumber and tile merchant so busy enough. Car was upgraded so pleased with that. Thought fuelling policy was a bit odd in so far you return with what was in it when you got it, so mine was just under half full. Take a screen shot of the levels / odometer when pick up/return. Likewise take pictures of the car before you leave…would I use them again? Most definitely when comparing with other hire firms and particularly on price and friendly service which was 10/10. Happily recommending”

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Posted 2 years ago

“Very happy with the company very professional”

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Posted 2 years ago

“Staff friendly and helpful. Very satisfied with the car in both rentals”

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Posted 2 years ago

“Excellent service both on pickup and return. The young lady,went to a lot of trouble sorting out an issue that took some time and wasn’t even a company problem . I would not hesitate recommend and use this company in the future .”

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Posted 2 years ago

“Very happy with pick up and drop off. Staff was so great and friendly.”

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Posted 2 years ago

“Swift pick up at Liverpool Airport, quick doc check and handed keys to new Kia Sportage. Perfect for my needs of getting 4 fat blokes to Lake District.”

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Posted 2 years ago

“Hired from heathrow for 20 days from 17th sept.Had no issues whatsoever. Staff were polite and efficient both at pick-up and drop off. Vehicle was clean and low mileage. Everything was clearly explained on the website”

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Posted 2 years ago

“Careful, this company is not trustful. I was scammed by them in the end of September 2022. They hid the final cost and charged me extra at arrival. Also, they don't put your credit card on hold for deposit. They will take almost 800 euros from your credit card as a deposit, which is very high, and when you take the car back they will try to find a fault that you did not make to not refund you. If you contact them to make a complaint they will ignore you. I would not recommend their service at all, they scam tourists in Greece!”

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Posted 2 years ago

“This company is notorious for showing you minor damage when you rent a vehicle and ask you to sign and accept it then, when you return the vehicle, claim you have caused new additional damage and immediately dedect the vastly over estimated repair cost from your security deposit. Subsequently, they never actually repair the minor damage in order to fool future customer to pay and recover the repair cost many times over. Then they never answer emails, phone calls or voice messages hoping you don't take action. I was warned they do this by two friends who got caught by this scam. Beware. Date of experience: September 24, 2022”

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Posted 2 years ago

“Scam. They give you cars with scratches and one paper were they are not reflected. The cars are parked in the way that the scratches are not visible ( near the fence for example). you go trusted wit the car buy when you return the car they suddenly find the scratch. We were thee at te same time returning cars and all the tree in the same situation: with " new scratches". The employee is insoportable rude, speaking without looking to your face ( maybe is the conscious) and super arrogant. He was eating in the office wich is super disgusting. The charge for the supposed scratch is 287£. I asked him please to send me a picture when they repair the scratch just to check, and he told that that they won't and the will rent again with this scratch. All a mess. Please don't rent here for your health. We went totally sad with the children and family. They destroyed our holiday.”

Green Motion 1 star review on 15th October 2022

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Posted 2 years ago

“PLEASE DO NOT RENT FROM THIS COMPANY!!! It’s a complete scam—they will find a scratch on your car and even if you didn’t make it they will charge you!! We rented a car in London for $800 and ended up paying almost double fir bogus charges. BEWARE!!!!”

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Posted 2 years ago

“I pre booked a car with green motion for£130. When I got there was told it was£144. Then I was told because I had an early flight it would be an additional £144.I then told them I would not be taking the car because there were trying to RIP me off. So they told me I won't be getting my money back. I will be taking them to court for the return of my money and damages incurred having to find another car. DONT TOUCH THEM WITH A BARGPOLE THEY WILL RIP YOU OFF. Do what I should have done and read all the reviews.”

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Posted 2 years ago

“Abysmal. Complete scam. Lure you in with cheap prices, and nail you with extra charges for the tiniest, most insignificant damage imaginable. Even though I had a full video of the entire car, they found a tiny nick (”

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Posted 2 years ago

“I rented a car for two days at Gatwick and was told I needed the “extra insurance” because I needed to drop off before they opened at 7 am and would be responsible if someone backed into the car between dropping off and when office opened at 7. I paid approximately $60 for the two days. I had a flat tire (no spare in trunk) and was required to call the telephone number listed on the contact. It took 5 hours for the service truck to arrive. I had to pay for a new tire ($90). Damaged tires are not covered on the extra insurance.”

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Posted 2 years ago

“Horrendous. READ, READ the various articles and investigations. The company fails to record incredibly minor existing damage, then charge you for this on return. When I attempted to challenge this I was physically ejected from the office. I’ve had to file a police report in an attempt to resolve this blatant fraud and assault.”

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Posted 2 years ago

“Worst experience of my rental exp,I booked on line with Expedia, the total cost with taxes and fees was $154.79 I pay , were to pick up the car at greenmotion in foral and for my surprise and disgusting the told me that the total price was $740.00 what a Thief!! The don’t accept my own car ins and want to charge $120.00per Day! I have my own SunPass,but they insisted I have to pay another 12.99 Per Day! Que ladrones!! Im putting a complaint on the BBB,Another to the consumers protection Agency and another more, people please take the time to take this abuse and your complaints to this agencies,is the only way to make them being exposed and hopefully eliminating from the market.”

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Posted 2 years ago

Green Motion is rated 2.3 based on 896 reviews