Greeting Card Universe Reviews

Name: Greeting Card Universe
Address: 154 East Prospect Avenue, Suite B, Danville
Rating: 4.75

4.8 Rating 1,106 Reviews

94 %

of reviewers recommend Greeting Card Universe

Company Reviews

Metrics

4.8

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

925-866-4110

Location:

154 East Prospect Avenue, Suite B
Danville
94526

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled an order that suddenly didn't merit the cards. Immediate, efficient, empathetic. This is an awesome company”

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Posted 6 months ago

“After placing an order, I realized I used the wrong picture. I contacted Customer Support and Taylor promptly fixed the card using the new picture - at no additional cost! Now my granddaughter will have the perfect birthday card! Thanks,Taylor!!”

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Posted 6 months ago

“I agree with the previous review. Taylor in Customer Support worked to resolve my problem, and I am very grateful.”

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Posted 6 months ago

“I found a different picture after I placed my order. I sent an e-mail asking if the company would make a substitute picture for my card. Immediately, Taylor in customer support contacted me and worked with me to make the perfect card for my granddaughter.”

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Posted 6 months ago

“I started using them during the pandemic and never went back to a card store again.Personalized cards that are less expensive than a card store.”

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Posted 6 months ago

“Been ordering matte cards ONLY, never glossy for years. I think most glossy cards look cheap & "Dollar Store" quality. This is the call I had with your customer service today (May 20th, 2024). I have been ordering cards for years from this company. I don't typically see the cards because I have them directly sent to the people. I had a card for my mother-in-law's 93rd birthday. Always order in matte because otherwise, I think the cards look like "dollar store" cards in glossy. The card came to us in what I consider glossy (cheap looking). I was told by a rep they no longer do the matte finish (in the traditional matte) because supposedly there was a smell that customers were complaining about in the matte. Glossy is when they add an additional coat of gloss to the card. Matte is not matte, it is glossy without the additional gloss. I might have to start looking for another card company. I know I had cards sent to me years ago that were definitely the true matte and classy looking. I am so frustrated. You need to take Matte off the selection since it is still glossy, not matte. I gave it 3 stars instead of less stars because I do like that you can add a photo and your own personal greeting.”

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Posted 6 months ago

“Excellent customer service!!”

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Posted 6 months ago

“I love the ease of sending cards to family and friends! Especially for older relatives, receiving a card in the mail is such a treat for them, even better when I upload a picture! Recently Greeting Card Universe was able to fix an order for me - I really appreciated their fast response. Highly recommend to everyone!”

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Posted 6 months ago

“I was having issues saving a photo for a personalized card. I went on live chat and was advised to email the photo to customer service to resize it. I literally had my photo back within minutes of my original email and was able to upload the photo and complete the card. I have been using greeting card universe for years and have never been disappointed. Thank you for your prompt service”

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Posted 6 months ago

“Superior SERVICE.”

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Posted 6 months ago

“Outreach by the Greeting Card Universe customer's service representative not only resolved my problems but made me feel valued and understood. He saved me from quitting because of my frustration and no longer buying online cards from Greeting Card Universe. Thanks!”

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Posted 6 months ago

“Efficient, quick response service. Ordering from Greeting Card Universe makes my life easier to send cards out to family and friends.”

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Posted 6 months ago

“Great cards for any occasion, good prices, and excellent customer service!”

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Posted 7 months ago

“1. I had a request for an unusual greeting card I couldn’t find on the GCU site so I emailed Customer Support. They got back to me quickly and showed me cards they already carry for the occasion I needed, but I was unable to find on my own. 2. GCU has cards you can’t find anywhere else. Much better than Hallm___. 3. If they don’t have a card you need, they will ask their team of artists to create one for you. I have had them create a card or two before. 4. I like their coupons/discounts 5. I have been shopping at GCU for years. 6. Never needed to return anything. 7. Usually have the cards shipped to me with a blank envelope so I can write inside if I wish and put on a USPS “Happy Birthday” stamp and my own return address sticker. 8. Sometimes I have had my cards directly shipped to someone when it is more convenient for me. 9. Keeps a list of my addresses so I can easily look up the address instead of having to get out my address book. 10. Usually let you choose a matte or glossy finish to the cards you want.”

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Posted 7 months ago

“I made a spelling mistake in my order information and they notified me and then fixed it promptly, on a weekend!”

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Posted 7 months ago

“I ordered some cards, forgot to apply my promo, sent an email to the customer service email, and they responded within 24 hours and credited my account with the price of the promo. GREAT!!”

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Posted 7 months ago

“I made a mistake on the greeting and after contacting them they took care of it for me, no extra charge! They are great!”

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Posted 7 months ago

“Excellent efficient service with high quality product following all requests for personalizing the product.”

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Posted 7 months ago

“Everything.”

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Posted 8 months ago

“Love this place! Cards are great! And I list my order after picking 7 cards and they were able to find it for me! They go the extra mile to be helpful! Thank you!!”

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Posted 8 months ago

Greeting Card Universe is rated 4.8 based on 1,106 reviews