Greeting Card Universe Reviews

Name: Greeting Card Universe
Address: 154 East Prospect Avenue, Suite B, Danville
Rating: 4.75

4.8 Rating 1,106 Reviews

94 %

of reviewers recommend Greeting Card Universe

Company Reviews

Metrics

4.8

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

925-866-4110

Location:

154 East Prospect Avenue, Suite B
Danville
94526

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to Covid, I’m not going to to many stores but I wanted to get one for my daughter as she made the deans list. Greeting Card Universe made it simple to create the card I wanted. Very friendly and helpful. My original card was damaged in the mail by a mail sorting machine and when I called them about it, even knowing it wasn’t their fault and I was more than willing to pay for another one, they sent out another free of charge. They are a great company and I will most definitely use them again.”

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Posted 4 years ago

“Great site with an endless supply of good cards. Fast shipping and excellent prices. They also have excellent customer service.”

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Posted 4 years ago

“While I received a card which arrived damaged by the mail service, GCR was quick to replace at no charge. I will continue to purchase their cards which are very unique and personalized.”

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Posted 4 years ago

“Great company and great service”

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Posted 4 years ago

“This company delivers top notch customer service! My order had gotten lost in the USPS system, they took great care of me and resent the order immediately at no charge without hesitation. They were quick to respond to my email, very helpful, courteous and understanding. My card order was time sensitive and they did their best to ensure my reorder was sent out quickly. This is such a breath of fresh air from a business, especially given the current rough times in our country. I am a true believer in Greeting Card Universe! I love the selection of cards they offer, hard to find items perfect for unique situations.”

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Posted 4 years ago

“Great product and service...appreciate your customer care..”

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Posted 4 years ago

“Fantastic! I've been a customer for some time with no problems, however this order has been a nightmare. I've had to call twice. The first time was due to an address issue with my address stating both S & South causing a mix up. The second time, I received the wrong cards. I called & was told that they already caught the error, my cards have been sent out to me & I was sent an e-mail explaining it all to me. What a great company to be a customer of. I couldn't be more pleased. Kudos to Greeting Card Universe and your caring staff, especially Victor & Casey. Thank you both so much.”

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Posted 4 years ago

“Taylor, thank you for assistance in modifying my recent order. He is professional and prompt in performing his duties. I appreciate the discount I received on my card Purchase. Always a great selection.”

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Posted 4 years ago

“I made an error on my order today. I wrote and it was quickly corrected by Taylor. Great staff!”

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Posted 4 years ago

“No option for returns or refunds. This company's "artist" either mistakenly included the wrong date of our event, or purposely did to increase sales. They claim I was given a proof to approve, but I was only privy to the first three words of the text. Thankfully I have enough time to go elsewhere. I will not be played. You shouldn't either. Find another card company.”

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Posted 4 years ago

“Greeting Card Universe is a top notch card company. The cards and customer service is excellent. Thanks to Taylor of Greeting Card Universe for his excellent service answering my email.”

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Posted 4 years ago

“Any occasion, any personalization, including deleting the inside of any card to if I prefer a blank one....sometimes I like the front of the card, but not the inside, would prefer writing my own? Best cards around, they practically let you create your own. Fast delivery, too!”

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Posted 4 years ago

“Very nice & helpful.”

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Posted 4 years ago

“On Aug. 17th you said you were sending the missing envelopes from my order, that's 10 days ago & no envelopes have arrived. Not the service I expected, not too sure I'll order again.”

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Posted 4 years ago

“Massive amount of cards to choose with hundreds of topics! They are nice quality! Will definitely keep ordering from Greeting Card Universe!”

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Posted 4 years ago

“I have know idea what went wrong I placed an order for Birthday cards and never received them. I emailed and was told they would be sent out Never Received Them!!”

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Posted 4 years ago

“I had a question regarding my order late at night and didn't expect such a rapid response and resolution to my issue. Great customer service.”

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Posted 4 years ago

“Excellent customer service!! Quick and efficient! Outstanding!!”

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Posted 4 years ago

“Customer Service was efficient, prompt, courteous, and downright wonderful!”

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Posted 4 years ago

“The choice of cards is wonderful. Even if I cannot find exactly what I want, I can adapt one which is even better. Absolutely adore the quick service. I always find KC really helpful if I have a query. Some of the cards really are "just the business". I love getting discount and it encourages me to order more !! GREETING CARD UNIVERSE REALLY ARE THE VERY BEST. I love them and wish good luck to all of them. They must work incredibly hard. xx”

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Posted 4 years ago

Greeting Card Universe is rated 4.8 based on 1,106 reviews