Greeting Card Universe Reviews

Name: Greeting Card Universe
Address: 154 East Prospect Avenue, Suite B, Danville
Rating: 4.75

4.8 Rating 1,106 Reviews

94 %

of reviewers recommend Greeting Card Universe

Company Reviews

Metrics

4.8

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

925-866-4110

Location:

154 East Prospect Avenue, Suite B
Danville
94526

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to the virus situation and the fact that the card was going to the heart of NYC, it ended well and customer service was excellent. The card finally arrived and a duplicate was sent, too. Very nice people and a solid company! Will certainly be a repeat customer!”

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Posted 4 years ago

“Your representatives that assisted me regarding my order was so helpful in making right a situation the could have been embarrassing”

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Posted 4 years ago

“if I ask a question customers service always get right back to me !”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Beautiful cards at a good price when I cannot get out to buy cards.”

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Posted 4 years ago

“Price was great for something different. Hold up with delivery no fault on company and they dealt with my enquiry quickly and professionally. Cannot fault this service.”

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Posted 4 years ago

“Very pleased with my purchase and when I had to make an inquiry I was emailed very quickly and everything was sorted”

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Posted 4 years ago

“I have been a long time customer of Greeting Card Universe. I appreciate the ability to have a professional card that says what I want it to say. There is a huge collection to choose from and they are always adding more to keep the selection (ie. COVID-19). I have never had a problem with them with any purchase. Just yesterday there was a problem of my own making. I usually have the cards sent to me and then I sign them, write a not , put money in for the grand kids, etc. This time I was having the card directly to the recipient. When I received the EMAIL receipt I noticed that I had given an incorrect address for for the recipient. I quickly sent an EMAIL asking if they could possibly change it for me (I know that they work on orders quickly). Today I receives an EMAIL from them saying they were able to catch the order in time and made the change for me. That's the type of business I want to deal with, one that cares.”

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Posted 4 years ago

“customer service is the best; any time I have a question or concern they always respond they are so nice & helpful”

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Posted 4 years ago

“Customer service”

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Posted 4 years ago

“The customer service is good. The customer service agent answered my question about my purchase order from a long time ago. I am a very satisfied customer.”

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Posted 4 years ago

“GCU has the best and most unique cards. Along with awesome customer service.”

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Posted 4 years ago

“The selection, process and results have always been the best I've ever seen. I will continue using this company by placing orders for all celebrations - holidays, birthdays, or any special occasion.”

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Posted 4 years ago

“Lovely card selection. But of the 11 cards I ordered to be mailed, only 8 arrived at their designated addresses. These were Easter cards sent the Monday and Tuesday before Easter.”

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Posted 4 years ago

“Customer service is second to none! Simply the best l ever encountered, and l am a BIG shopper on the Internet! I never go to stores anymore, especially a card store, especially since discovering Greeting Card Universe! Ha**mark was the only thing l ever used to purchase, now it is ALWAYS GCU! The “H” brand are WAY TO PRICEY NOW! I can buy multiple cards for what l can buy a “H” card for! And the QUALITY is FIRST RATE! Wonderful card stock and fantastic envelopes, oh, and the way they ship, with the protective wrapper, and sent in either a sturdy envelope or a box! Never have l received a damaged card! I love when l can personalize, download a pic, or even write a not inside by GCU, AND HAVE THEM MAIL THEM OUT FOR ME! You guys are numero uno in my book!”

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Posted 4 years ago

“My family loved them. My sister loved the printing. I especially liked the fact that I can customize the greeting on the inside. I was just informed that I can request when to send the card.”

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Posted 4 years ago

“They have lots of beautiful cards for very reasonable prices and have excellent customer service.”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“My first card didn't arrive, second one sent at no cost to me, perfect”

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Posted 4 years ago

“Great quality cards!! Easier and less expensive than mailing from home. Fast shipping. Love this site”

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Posted 4 years ago

Greeting Card Universe is rated 4.8 based on 1,106 reviews