GroomsShop Reviews

Name: GroomsShop
Rating: 3.96

4.0 Rating 683 Reviews

72 %

of reviewers recommend GroomsShop

4.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Lovely craftsmanship, engraving, presentation (packaging) and timely service. Great experience.”

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Posted 3 years ago

“Very happy with our purchases.”

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Posted 3 years ago

“Very good quality and price. These knives will make very unique gifts for my son's groomsmen”

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Posted 3 years ago

“My son lost his knife that he Frist brought from you and said he wanted an other one so we send for it and it came his enjoying his knife and takes it we’re ever he goes He has it when he needs it He just loves it”

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Posted 3 years ago

“Did not monogram when supposed to”

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Posted 3 years ago

“The quality of the bottle opener was awesome. Unfortunately one of them came broken. I emailed you guys right away and got an answer the next day saying they will make and send out a new one. It’s almost been 2 weeks and I’ve heard nothing. I’m asking my friends next week to be in my wedding party and pray I don’t have to give my friend a broken gift.”

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Posted 3 years ago

“The products came as described and appear to be of pretty high quality. Would recommend it as a groomsmen's gift set.”

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Posted 3 years ago

“Great company! I called because I needed rush delivery. They moved my order up at no extra cost and they arrived just in time. The hatchets were in perfect condition, great quality, and great bridesmen gifts!”

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Posted 3 years ago

“So far I haven't even received my costly purchase. Your website I believe said 5 to 8 days and I ordered over a month ago. If things are behind due to Covid that should be posted for people to see before making the purcjase or I would have never ordered. The gift is way overdue and I have no clue if it's even going to turn out to be what I ordered. Not very happy at this point.”

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Posted 3 years ago

“This company is not to be trusted, nor should you ever consider doing business with them. I ordered a gift for a friend's birthday on April 1st. It's now May 3rd and no sign of my order in sight. I received an automatic email on the 12th of April stating that the items had begun production, and I would be updated upon shipping. Also note that when I made the purchase, my shipping time was 5-10 days. So 11 days later I got an update stating it was being produced. Then I immediately (on the same day) got another email stating it had shipped. When tracking the shipment it stated it had left West Valley, Utah, approximately a 30 minute drive from where I live) only to have no progress updates nor estimated delivery date. I still haven't received any updates from them, but when I log in and view the tracking it saws it has been received at another facility in Atlanta Georgia today, May 3rd. So my item is not only over a month since the order, but somehow also made its way to the opposite end of the country for no explainable reason. They used Newgistics shipping. I had never heard of them before, but upon investigation it turns out that EVERY SINGLE review I have read indicates obscenely late deliveries, lost parcels, or damaged items. Who even does something like that? Have you ever heard of UPS, FedEx, USPS? I couldn't even begin to comment on the quality of the products I ordered since I haven't seen them, and if they ever arrive will likely be broken, but I can attest that the company is in over their heads and not to be trusted. I wasn't given an option for choosing a shipping partner, and to think that my purchase is floating around somewhere in Georgia a month after purchase is inexcusable. I'm about to file a fraud claim with my bank at this point, since there is no evidence that my item even truly exists.”

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Posted 3 years ago

“High quality and good customer service”

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Posted 3 years ago

“Good customer experience”

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Posted 3 years ago

“I paid for the 2 day shipping and was advised orders can take 5-7 days order. Took way long to process order and didnt receive within 2 days of it being shipped. A waste of 17 dollars for shipping”

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Posted 3 years ago

“Ordered over 3 weeks ago. Payed extra for faster processing. Still have not received my order. Rehearsal dinner was 2 days ago.”

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Posted 3 years ago

“I ordered the Kinsale decanters. They came out great aside from the stoppers they sent were not the ones pictured. They did not notify me until after the fact that they were out of the square top stoppers and sent some elongated not-matching stoppers. Julia has been very responsive when I emailed to address this, but I am still waiting to find out if I will get the ones pictures that I paid for. I am not happy with stoppers they sent without even addressing the out of stock issue and possibly still not sending me what was outvoted and what I paid for.”

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Posted 3 years ago

“First & foremost, I will never purchase an item from GroomsShop again. I had very high hopes & was extremely excited for the item I ordered only to be disappointed over & over. I ordered a pub sign for a friend’s birthday. Not only was the shipping time estimate a month off, when I contacted customer support they advised that the item must have just been lost with no other resolution. Then after going back & forth with customer service I finally received my money back. Upon going through all that, I magically get an update on the shipping & finally receive the item I ordered only to find that the custom sign I ordered was wrong in a big way. I am beyond unsatisfied with the service I was given & would definitely recommend everyone find another company to order from.”

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Posted 3 years ago

“Outstanding and as advertised thanks”

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Posted 3 years ago

“I've bought multiple products from you guys now, I love them. Your service is unmatched. In my first order, one of the tops of the decanters was broken. The replacement was reordered within a day.”

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Posted 3 years ago

“First time I ordered I was not let down. Incredible craftsmanship”

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Posted 3 years ago

“Excellent customer service and prompt attention to questions!”

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Posted 3 years ago

GroomsShop is rated 4.0 based on 683 reviews