GroomsShop Reviews

Name: GroomsShop
Rating: 3.96

4.0 Rating 683 Reviews

72 %

of reviewers recommend GroomsShop

4.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Product is great, had a little trouble getting in contact with the customer service. Understood the delay in delivery due to shortages and port delays. But didn’t hear back with emails keeping me updated on the delay for weeks”

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Posted 2 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 2 years ago

“Ordered a decanter and it came with no top. I’ve tried numerous times to reach the shop and no one responded. Shipping takes way longer than they say and I’d rather never deal with this company again.”

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Posted 2 years ago

I will request to send a replacement for the missing item. You will receive the tracking ID for this once my production team has shipped.

Posted 2 years ago

“The product is great but the order came in 2 weeks after my wedding which was 4 weeks late and when I reached out to customer service about where it was a week prior to the wedding I did not get a response.”

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Posted 2 years ago

We are currently seeing an influx of orders, while also needing to maintain a limited staff due to the pandemic rules. This has put our production teams behind a little. All couriers are also affected as they needed to take extra time to ensure packages are well disinfected prior to delivery

Posted 2 years ago

“The set was very well made and affordable. High quality etching. I’m thoroughly satisfied. Thank you!”

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Posted 2 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 2 years ago

“One of the engravings we're wrong and I have not received any response to my email since it was sent weeks ago”

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Posted 2 years ago

It looks like the item was delivered Dec 6th. Please use the tracking number below to track your order: 9261290278773503149946 OSM Parcel Select

Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“STAY AWAY FROM THIS COMPANY.. Ordered 2 sets of 5 - personalized lighters and flasks for my groomsmen. Orders were placed on 11/30/2021 with a projected lead time of roughly 15 days maximum. On December 18th I wrote them as I never received tracking but I did receive a confirmation on both orders. They wrote back immediately stating they’d get back to me within 24 hours. Never heard another word from them. Now my wedding is Jan 8th and I had to make other arrangements. It is now December 30 and I still have not heard back. Had to file a claim with my credit card and reported the company for fraud. I’d suggest looking anywhere else to order items.”

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Posted 2 years ago

“My groomsman received half of the order - He got the monogrammed knife but not the monogrammed beer mug. Very pleased with the knife and he loves it but disappointed the beer mug did not show.”

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Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“I didn’t get my product and it’s been over a month”

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Posted 2 years ago

It says it was Forwarded to a different address. Please check this tracking number for more info: 9261290278773502936653

Posted 2 years ago

“The embroidery work done was fantastic. The gift was very well received.”

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Posted 2 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 2 years ago

“Great service, order was shipped in a timely manor!”

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Posted 2 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 2 years ago

“All items were exactly as expected.”

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Posted 2 years ago

“Gift shipped well after the website implied it would”

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Posted 3 years ago

Tracking shows the item was delivered 12/6. Please check this tracking link: https://www.fedex.com/fedextrack/?trknbr=287039238213&trkqual=2459552000~287039238213~FX

Posted 2 years ago

“Great products, timely shipping despite nationwide UPS delays.”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 2 years ago

“Everything came as ordered, and shipping was quick. Thank you!”

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Posted 3 years ago

“The cufflinks initially came as an incomplete order. I had only received 8 out of the 10 cufflinks ordered. In addition, when the remaining 2 cufflinks arrived, they did not match the other 8 cufflinks in font. The engraving of the initials were also off-centered in most of the cufflinks. I have sent an email to the support team for quick resolution on this issue since our wedding is coming up later this week now but have yet to hear back from them.”

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Posted 3 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Purchasing is easy, the products are great, and shipping was fast.”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“I ordered a personalized watch case for my husband. The product was great quality I would recommend this site for a friend. I gave a 4 star because delivery process was very lengthy.”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Awful no one answered the phone number or emails”

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Posted 3 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

I'm so sorry to hear about this. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Never got the email about it being shipped and a few items had small scuffs and scratches. Other than that, thoroughly impressed with them.”

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Posted 3 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Ordered a set of pilsner glasses for my groomsmen for my wedding. While the order did arrive in a timely manner, 3 of the 7 were shattered into pieces and not wrapped entirely. While I understand Groom shop can't control damage to items in transit, I would least expect a response from the customer service team regarding the matter. I've emailed several times regarding replacements for the broken ones but I have not gotten a response from anyone.”

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Posted 3 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

GroomsShop is rated 4.0 based on 683 reviews