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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Awful experience bad customer service unreliable
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Posted 5 years ago
Excellent service,quick,easy,superb all round service,good E-mail contact,great deals,
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Posted 5 years ago
They are very unprofessional , rude, Do not waste your money on them. They rip off the customers and the businesses at the same time. One star is way too much. I wish i had a n option for no star.
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Posted 5 years ago
Always speedy delivery and great discounts. Just bought a mattress and it's really comfy.
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Posted 5 years ago
Be careful some vouchers are scams. Some are good. Customer service did not help.
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Posted 5 years ago
I have brought quite a few items from Groupon their prices are very good and the quality of the products are great, delivery is fast as well, keep up the good work Groupon a very happy customer
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Posted 5 years ago
easy website amazing backup from help staff products good value . love them
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Posted 5 years ago
Never received my package. It’s 9:00 pm and the app says it was delivered this morning. Called fedex to track my purchase and they said the tracking number shows a different name and different address. I’m trying to get in touch with Groupon and nobody answered the phone, tried sending an email, I got a automated response saying that the address is not valid. DO NOT BUY ANYTHING!
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Posted 5 years ago
Mixed experiences. Booked several theatre tickets and they have been great but the holiday packages are often not great value since they charge extra for changing flights and the hotels are often far from where you want to be.
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Posted 5 years ago
I purchased an allergy testing coupon after sending in my hair sample according to the instruction I never received my results I did this in November I still have not received them. I have contacted groupon numerous times with no reply. I also contacted the allergy company thru email with no reply. There is no live chat like groupon stated when you call and they don't respond to emails. I tried to resend hair sample but it won't allow me to do so b/c my info is in the system. So I will no longer use them even though I have used them in the pass without issues.
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Posted 5 years ago
Always great deals on Groupon. Easy to use app.
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Posted 5 years ago
Ordered product 19th we are now 0n 23rd and it still hasn't gone out for delivery. No customer service but they took money on 20th
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Posted 5 years ago
I would give this company lower than one star if I could. It needs to be shut down by the Attorney General. I purchased horseback riding lessons through them, then found out my daughter did not qualify, so I paid the vendor direct and canceled the transaction through Paypal. They challenged the cancellation and paypal wants to debit my account causing me to pay twice. I cannot even reach anyone at Groupon on the telephone to talk about it. I get a voice mail message that says go to their website and then it hangs up on me. I went to their website but it is of no help. If there are any Attorney Generals or Prosecutors out there please prosecute this company. They are taking peoples money and are not available to talk about it.
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Posted 5 years ago
the worst service i have ever seen in my life. I ordered a bed for my son and it was quite urgent. delivery information was 3 to 5 working days. After 18 day delay, i contact groupon customer service and they said to me contact the carrier company. I call them and they said address was missing and send them back to the seller. Unbelievable. How can address be missing? Address and all my contact details are in groupons database system. That was my first time, i rode a bad reviews on web about them but didnt believe. Here it is. Do not use Groupon. Read the reviews and be careful.
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Posted 5 years ago
super articles livré rapidement,
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Posted 5 years ago
Bought deal -unable to book it, deal vendor didn’t answer their phone. Contacted groupon for refund which was agreed but then got no refund and constant e mails saying we are investigating. Finally an e mail to ceo prompted refund but no apology or communication. AVOID-not worth the hassle
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Posted 5 years ago
Groupon is an app where you can get some deals. I don’t know how it isn’t out of business yet! It has so many key problems. I have been with them long enough to tell you to stay away. 1- the prices aren’t always the cheapest! The deals aren’t the best. It is very frustrating when the pricing is cheaper on the company's main website than Groupon site. After you discover this, you won’t be able to change or get refund. 2-Customer Service is just horrible and terrible!! First you won’t be able to reach them easily. If you do so, then always they have mo clue about your problem and always seem they are reading from a paper! They’ll repeat “We are sorry but we can’t help you”! As a broken record! So don’t waste your time with them since you are already waste your money for a stupid deal! 3-when you buy something everything seems very well until you pied the money! Then once you did so, forget about it! You can’t get your money back and you can’t do anything! And by the way, the “nonrefundable” word is written in a very tiny font. No one can see it unless he/ she knows the trick! And guess what? There is ALWAYS a trick somehow!! 4- If you go to any business and tell them what is the price in groupon, then they’ll give you the same price or less! so what is the point of using groupon as a third party? It is an useless app and doesn’t worth your time nor money! For me, it is the time to try a new app!
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Posted 5 years ago
Never again! One used to speak with someone But no more! Policy has changed! Won’t buy anything anymore!
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Posted 5 years ago
Be VERY cautious using this company. I made a purchase of over £100 before Christmas when the £25 off £100 spend offer was on. As the discount wasn't applied (glitch in the system) I made a partial refund request with Paypal for the £25 which was accepted. Groupon now claim that I received a full refund which I never and have canceled my voucher thus missed out on the experience and wasted a days holiday from work. EXTREMELY dissatisfied with my experience and would advice people to avoid Groupon more than the plague! The customer services staff don't even read what you are writing. I was explaining my problem and they were giving me the answer to something I wasn't even asking. Almost like I was speaking to a poorly programmed robot!
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Posted 5 years ago
I waited 2+ weeks, had to hunt down the 3d party delivery service just to find out Groupon had never sent the package. After trying to reach a manager 3 phone calls later. 2hours with customer service. They put me on hold for almost 30minutes twice the call got dropped when on hold.(funny how this never happened with anyone else). Every time I asked for a call back I had a different person who was nonchalant about the problem. After 3 days I finally get ahold of a “supervisor” Paul (probably not his real name) code was 78550645. All I asked was that I get a refund and some credit for the waisted hours. NO HELP AT ALL. If you want to risk having a horrible experience don’t go with Groupon just buy the stinking product full price you will pay more if you don’t.
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Posted 5 years ago
Groupon is rated 2.0 based on 1,151 reviews