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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
got what i was looking for
Helpful Report
Posted 6 years ago
I bought Groupon for a Bowling Place. It went out of business as soon as I bought it and I contacted Groupon to refund me the money. After many emails back and forth, they still continued refusing me the money and I finally had to contact American Express for a refund, which I promptly received. I don't trust Groupon anymore and have stopped using it completely.
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Posted 6 years ago
Terrific value
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Posted 6 years ago
brill site always use.
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Posted 6 years ago
I order from Groupon regularly, and have always been pleased with the service. Delivery is speedy and all items received have been good quality, unlike some other shopping sites I have used where the merchandise has been of poor quality, usually from out with the u.k. I would have no hesitation recommending them to anyone thinking of placing an order, and will continue to order from them myself
Helpful Report
Posted 6 years ago
I ordered an item thru Groupon and it was set to be delivered the next week. As soon as the item got to my city, instead of delivering it to my house they delivered it (with VERY late notice) to one of the post offices in my city (have no idea which one). There was no delivery attempt (My husband was home by the way). So, there was no ticket on the door or anything. I got home at 8pm, at which time I got a text saying, "unable to deliver??" I open the text and got Fed Ex message saying in red, "P.O. Box package available for pickup at local post office???" WHAT THE HECK ARE THEY TAKING ABOUT!!! I don't even own a P.O. Box, so why couldn't they deliver it??? I contact Fed Ex only to find that it was the Groupon seller that requested this. I have absolutely no idea why. By the way at the time I am writing this I still have no idea which post office it was sent to and will likely have to wait until the weekend to go get it since they close before I can get out of work. And somehow the Fed Ex rep doesn't even know which post office location "They" sent it to. That doesn't even make sense!!! So, now I have to call the post office's 800# so they can find out which one it got sent to. What is really going to tick me off...is if it's the post office literally 1 minute from my house, they may as well have delivered it to me and not the post office. I am HEATED!!!!
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Posted 6 years ago
Saved $$ on hair appt but they gave me a trainee who was terrible !!! So had to go somewhere else to get it right. Ended up costing me double.
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Posted 6 years ago
Excellent service. Always good products and good returns. Would highly recommend
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Posted 6 years ago
Always deliver when they say..
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Posted 6 years ago
I've never had a problem with anything I bought from Groupon, my only problem is the website rarely works. It doesn't load and when I try to sign in I can't because it also doesn't load. They need to get a PROFESSIONAL web designer to create a proper website.
Helpful Report
Posted 6 years ago
AVOID these Scammers. If anything goes wrong with the delivery of your package Groupon are useless and tell you they take up to 10 working days to reply back - Website claims parcel delivered despite couriers showing the parcel is stuck at the depot - Parcel is now 9 days overdue - Support chat cut you off in the middle of a live chat: J: i dont want the parcel anymore. it far too long. I just want a refund Dhivya A.M: I will pass this issue into priority Dhivya A.M: Until then I'd request your patience Dhivya A.M: Thank you for choosing Groupon. Have a wonderful day ahead. The purchase is now 8 days late and they want another 10 working days to get back to me. On top of this they will not refund me Terrible way of doing business and really poor customer service
Helpful Report
Posted 6 years ago
I signed up for Groupon years ago, and used to get good offers on restaurants, for the most part. Now I get a few emails a day. I've found some of their "discount" offers attractive, but when I research a little, I find that I can get the item I'm interested for less on another web site. Last week I ordered "Premium Bamboo Sheets" because here was a deal that was actually a money-saver. They arrived over the weekend, but they were polyester instead. I contacted the seller and they offered a return and a refund, but not the bamboo sheets. I contacted Groupon and they said they couldn't do anything because it's a "third-party merchant." Meanwhile, the offer is still on Groupon, despite the fact that the merchant knows it's a fraudulent offer. And the price I paid for the sheets is, as usual, no deal for polyester sheets.
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Posted 7 years ago
Prompt delivery of a great value product
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Posted 7 years ago
I do by of Groupon at list twice a month. This time around I've purchased some dishwasher tablets(Finish 265tab).Good quality, great price and fast delivery????? Thanks:)
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Posted 7 years ago
NEVER RECEIVED MY ORDER. YOU HAVE NO COSTOMER SERVICE REP TO ACTUALLY TALK TO. I WAS DIRECTED TO SEND AN EMAIL WHICK I DID SEVERAL TIMES AND NO ONE RESPONDED---THIS IS THEFT
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Posted 7 years ago
Buyer beware, Groupon fraudulently presented this deal! The movie tickets were real but there was no 100 dollar gift card, it was only coupons like $10 off a purchase of $25. This is not what was advertised and they refuse to refund. Social media and BBB are my only forums as an average Joe to get my message out. Please think twice before doing business with Groupon, thank you!
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Posted 7 years ago
I have brought a lot of groupons over the years, but way too many are out of business before you can use them and a few flat out would not honor them. I contacted groupon, the only way you can (email) to inform them of these facts, yet they refuse to refund your money (only groupon bucks) and they continued to sell the same groupons months later, even though they know it is out of business. If you wonder what is the final straw for me, I recently purchased a groupon for Top that Pizza in Edmond Ok, I drove over 20 miles a few times looking for it, without finding it. I finally stop to ask someone at another eatery and they told me that it had been out of business for a while. I then went to groupon to read the reviews on Top that Pizza and I noticed that someone complained that it was out of business in Sept.2017 I brought my groupon in October 2017, so I wasted my gas for nothing and groupon had to know that it was out of business. I contacted them with this only to be told that they gave me my money back as groupon bucks. I contacted them again to ask why are they still selling them in Jan. 2018 knowing that the person who purchase them can't redeem them. They get to keep your money and give your groupon bucks for a company that you can't count on to inform you that places are out of business or won't redeem their groupons because of problems with groupon. I am feed up and tired of hearing I am sorry, when they already know that someone is out of business. I am not talking about once or twice, I am talking about many times and when I know I have informed them, they keep selling them to others... that is bad business. Plain and simple
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Posted 7 years ago
Some pretty decent deals, a lot of ridiculous pretend deals! Do your research because some of their deals are at a worse price than found elsewhere!
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Posted 7 years ago
Easy to use website. Great deals
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Posted 7 years ago
great offers.
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Posted 7 years ago
Groupon is rated 2.0 based on 1,151 reviews