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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
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33
Anonymous
Anonymous  // 01/01/2019
While I have had a few items from Groupon that have been OK, the quality of the more recent products is a little poor. I think its a case of you get what you pay for. If its cheap, don't expect anything fancy of of good quality. I must stop thinking they are good deals.. :) Just a heads up. :)
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Posted 9 years ago
We booked a mystery weekend with groupon getaways. It was advertised as for 2 nights £99 or £139 for 3 nights. Due to the two nights being fully booked, we opted for a 3 night stay. The agent called me and informed me that we would have to leave from Stanstead at 10.30pm arriving to Budapest at midnight without transfers and leaving Budapest at 6.30am. Hardly a 3 night stay when 1 night meant as soon as we landed and the other hardly worth sleeping when we had to be at the airport at 4.30am. I explained to the agent that this would not be possible. He then went on to charge us £40 each extra for normal flight times. We paid the extra money and received our confirmation. We have since found out that it would have been cheaper to book direct with Ryanair and the hotel. Always check before confirming with groupon as they are more expensive than booking directly. We are due to go in 2 weeks’ time, but have lost a lot of faith in groupon. Am not expecting much once we arrive. After finding out the name of our hotel, and trip adviser-ing it, it doesn’t sound too good! I won’t be using groupon getaways again that’s for sure.
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Posted 10 years ago
At last I have spoken to someone who knows what they are talking about! Fab customer service from Groupon . Take note yodel....
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Posted 11 years ago
Super impressed with Groupon customer service.
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Posted 11 years ago
Great customer service.Groupon Happy Customer
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Posted 11 years ago
poor customer service from groupon. Refusing to help deal a problem.
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Posted 11 years ago
Sorry Groupon, so disappointed with the service I received as a 1st time customer.
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Posted 11 years ago
I have used Groupon a couple of times recently, and every tim the service and the price were spot on.
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Posted 11 years ago
I won't be purchasing anything with Groupon anytime soon. I've heard nothing but horror stories about hidden rules hindering people from actually using their Groupon vouchers and now I"ve experienced it for myself. I tried to purchase tickets to Drayton Manor for my family of 4 and I got so confused by all the small print. There were all these stipulations and rules on when you could use the tickets so I read through it several times to be sure we would be able to use the tickets. Although the package said it was good for about 3 months there was really only about 15 days where you could use the tickets. We ended up not be able to use them because in the end it rained and they wouldn't allow us a rain check. My kids were really disappointed and I'm still mad about it!.
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Posted 12 years ago
I placed two order with Groupon, both times I was disappointed. I didn't get either delivery until 3 weeks later and all the other online merchants that I deal with take 2-3 days. I don't understand how they can run a business like this!
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Posted 12 years ago
I ordered a gift for a friend for her birthday and after 10 days it hadn't shown up. I contacted Groupon asking where things went wrong so I could follow up with the right person and after being on hold for 30 minutes I was told that they would look into it and get back to me. I never heard from them again and when I called back five days later they had no record of me calling in the first place. They charged me the day the sale took place too which they are not supposed to do. There are much beter places to shop, with less loopholes and better customer service!
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Posted 12 years ago
Groupon is rated 2.0 based on 1,151 reviews