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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Great bargains, great business model. A few too many e-mails to my inbox though.
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Posted 6 years ago
Good value
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Posted 6 years ago
There is loads of fine print that is deceptive. Merchants are not always honest - some are great. Groupon does not have customer support by phone only chat and email. They will always give a hard time to customer.
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Posted 6 years ago
They absolutely did not help me to resolve a problem that has created the partner. I looked for help by contacting them over and over again. Without words! I'm speaking about Groupon UK!!
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Posted 6 years ago
Fantastic deals, great price, couldn't be happier
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Posted 6 years ago
I used Groupon for the first time recently and have returned to purchase many times. Everything has been easy to order. The e-mail confirmations are informative and instructions simple to follow. Pamper treats for myself and as gifts have been enjoyed at incredibly low prices. I will be back!!
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Posted 6 years ago
I ordered a pair of discounted branded cartridges, they arrived quickly, job done! :)
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Posted 6 years ago
Love this website. Lovely bedding, great quality and great prices. Excellent customer service and fast shipping.
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Posted 6 years ago
Grouopon refused to refund on a faulty 'goods' item despite agreeding that they would. Poor service, poor communication - would not recommend
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Posted 6 years ago
incredibly difficult to redeem a code. Too make matters worse I had to create or login into an account to redeem a gift. I do have an account but resent that I have to acknowledge the account to redeem a gift. BTW the account I do have will bever be used again!
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Posted 6 years ago
SOLD ME GROUPON WITH CLEANING COMPANY WHO REFUSED SERVICE BE BECAUSE I WAS ONE MILE OUTSIDE THEIR SERVICE AREA. GROUPON REFUSED A REFUND AND TOLD ME TO GIVE IT TO SOME IN THE SERVICE AREA. ASSHOLES!
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Posted 6 years ago
Never ever My account was blocked and i cannot get in touch to see what's happened. I bought a driving experience coupon for my husband's anniversary. The day i bought it, they sent me an email saying my order is processing . Next day i wanted to see the status they say there is no account linked to the email address i received the confirmation the day before!!!!. You cannot call - fill up a form and apparently they call you back . Forget about still waiting after 2 weeks. I understood from one friend that it took her about 6 month to resolve a problem which is still not solved No way to buy from them again- too much trouble
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Posted 6 years ago
I ordered few things of closes first time at the Groupon and it was so bad condition. it was like some body making that stuff from basement and selling. Will never buy closes from Groupon. I got so bad experiences.
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Posted 6 years ago
Total lack of follow-through support from Groupon UK. After paying for a deal and then booking with the merchant (restaurant meal) the merchant then cancelled booking....reason was that Groupon had failed to pay the Resturant on 40 previous occasions for coupons purchased by Groupon account holders and were no longer accepting any bookings from this website. Having contacted Groupon Support with my complaint (they still have my money for purchase) and after nearly 3 weeks they have failed to respond further to resolve this issue, this amounts to a fraud!
Helpful Report
Posted 6 years ago
Ordered 3 identical items before X'mas 2017 from the Groupon (2 arrived in a pack). Their courier Hermes lost the 3rd identical item 3 times despite reordering. Groupon blamed Hermes for not delivering and on the 3rd occasion it was delivered 100's of miles away from my address. Hermes blamed Groupon for the wrong address, but when I inquired with Groupon they confirmed my correct address. Despite this, as a customer I was sent round without the item and I ordered the same from Amazon and received it promptly before Xmas. Neither Groupon or Hermes have taken responsibility! The CE's of both companies should be sacked for a pathetic service!!! I will writing to both companies and sending it to the press.
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Posted 6 years ago
I purchased a coupon for a massage, but the therapist never returned my calls. When I called last week, the phone was disconnected. I checked her Facebook website, and it had been taken down. I contacted Groupon, and kept getting emails that they were checking into it. I contacted them repeatedly, and finally got an email confirming the business was closed. I initiated a chat, and was promised I would receive an email with a trade-in within 24 hours. More than 2 days has elapsed - nothing. I tried another chat, and got a message that no one was available: "Please check back later". Then I got an email, asking me how my chat went! Terrible customer service.
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Posted 6 years ago
Waited 5 months for a gutter cleaning that never happened. BEWARE Groupon only provides a guarantee for 3 days for local services.
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Posted 6 years ago
Excellent variety of experiences and products at a good price. Quickly tracked my purchase on topcashback.
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Posted 6 years ago
NEVER trust groupon with anything related to travel. I purchased a groupon for a hotel stay two weeks ago. They just CANCELLED my stay without informing me, and sent me an email that they refunded my credit card because they published the incorrect rates. I already purchased a rental car, I already have family meeting me there for my birthday and now I am not sure what to do. The worst part is I went back to the groupon to see how much the price went up, and the rate increased from $86 per night to $377 per night. For all of you looking to buy a vacation through groupon, imagine purchasing your family vacation, planning it, taking off work, only to find out that they decided to cancel your vacation on you two weeks later. It would leave you between spending a lot more money to go on the same trip you already priced out or doing nothing. BUYER BEWARE!
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Posted 6 years ago
Groupon canceled my hotel when they wrote the wrong price. More than a week after I purchased it and made other plans. HORRIBLE SERVICE
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Posted 6 years ago
Groupon is rated 2.0 based on 1,151 reviews