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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
By offering the product I wanted a LOT CHEAPER than I could by in supermarket
Helpful Report
Posted 7 years ago
Groupon is a fantastic shopping place. They have a wide range of reduced brand name products available. Ordering through the app is quick and easy. I always look here first before I look anywhere else.
Helpful Report
Posted 7 years ago
Delivered within time scale, quality of goods as expected and a good response from the helpline team.
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Posted 7 years ago
Very happy I bought 3 things over last week. Superb value
Helpful Report
Posted 7 years ago
My wife made a reservation in error, partly because there is no "cart" she clicked on something and accidently booked a hotel room she was only considering. The reservation was for the next day, and Groupon told her sorry, it was outside of the 48 hour window to cancel since it was for the next day. She explained it was a mistake made just an hour ago, they did not care, nor did they offer any hope of a solution. I chatted with them and an agent told me he would contact their "escalation" team. Never heard anything back with any type of decision. Called the hotel to explain and they referred her back to Groupon. Useless!
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Posted 7 years ago
Quality products and good prices
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Posted 7 years ago
The person wouldn't accept the Groupon coupon even though she cancelled the appointment 3 times. It had expired by 2 days due to her. She said she would honor it. The end of the spa treatment comes to an end go to pay, she says this is expired. Long long story short...She made me pay for the treatment...couldn't get a refund from Groupon because it had expired. To add salt to the injury had to 2 spa treatments on the certificate, the lady says I will give you the deluxe for the price of the 2 spa treatments...So paid for the deluxe. Ended up costing about $200 between the Groupon and the spa bill.
Helpful Report
Posted 7 years ago
I ordered an ipad air 32GB refurbished, at a price 0f £254 , this arrived a few days later in a jiffy bag in a box. I open the box and took out the ipad from the jiffy bag, my heart sank! the screen was badly scratched and there was a 2 inch crack on the screen, this was in no way a refurbished ipad! I returned it straight away and am waiting for a refund. This was not damaged in transit but was sent out as was,.I now understand why products are so cheap on Groupon!
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Posted 7 years ago
Fast and efficient.
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Posted 7 years ago
Prices were resonable
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Posted 7 years ago
I purchased a Shutterfly photo book from Groupon for $5. Mt funal product cost me almost $15. Very disappointed
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Posted 7 years ago
They are sometimes good, sometimes not. They will occasionally double charge you, and it's usually for large orders. It's a great way to try out new things and food, but their site and customer service keep getting worse and worse. Basically, if they screw anything up (which happens often), they will do nothing to fix it. So if you are willing to risk it, it may just work out super well for you. But then again, it may not.
Helpful Report
Posted 7 years ago
Led star light projector. Groupon advertise the led star light projector available in 3 colours blue, purple and pink. 11.99 with 1.99 delivery If you want more than one of the same colour it’s still 1.99 delivery, but if you wish to order two of different colours they require you to order separately and pay 1.99 delivery for each. After contacting groupon through live chat to explain the purchase page doesn’t contain an option to purchase multiple colours for one delivery charge. They agreed and said I would have to pay delivery for each single purchase offering little to no help whatsoever with no intention of making any changes to the purchase page or even offering some sort of discount to cover the multiple delivery charges I would have to pay due to their poor purchase page set up. Thanks groupon
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Posted 7 years ago
There price was different when I tried to order, won’t refund money!!!
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Posted 7 years ago
Fantastic quality pillows at an amazing price and very quick delivery service
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Posted 7 years ago
I've bought several items and experiences through Groupon, mist recently cinema tickets. The site is easy to use and delivery has always been prompt.
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Posted 7 years ago
Shady business that refuses refund and after forced to keep something I didn’t want, the groupon tried to charge me extra on top of what I already paid just to make an appointment, no appointments available until after it was expired and they said that they won’t give me my money back because I didn’t ask immediately.
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Posted 7 years ago
Placed an order last Thursday pm and it arrived this morning, great service
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Posted 7 years ago
Terrible customer service!
Helpful Report
Posted 7 years ago
Last month I bought a groupon for Blooms Today so i could send my sister a thank you bouquet of flowers for spending her days helping my 77 year old dad take care of my 72 year old mother who is suffering from stage 4 breast cancer and dementia. This was really important to me that I chose the perfect bouquet for her which was one that included lilies and roses which she loves. I placed the order to be delivered on Oct 10th. I was sent an email stating the delivery had been made that day. I waited for word from my sister that she received the flowers and when it got to be 8pm I had to ask her if she got a delivery from me and she had not received the flowers that day. I called the company customer service number and was told I would get a call back once it was determined what had happened. That didn't happen. I never heard another word from them. The next morning, I received word from my sister that they just delivered the flowers and she sent me a pic to say thank you. Wouldn't you know it, NOT ONE ROSE in the bouquet. AND I received another email from Blooms Today that the flowers had been delivered on Oct 10th which was a flat out lie. When I called Groupon to let them know that not only did I not get the service OR the product I paid for (still paid $40 between Groupon and Blooms Today), but the surprise I planned for my sister in getting the flowers was ruined, Groupon's response was "I'm sorry that happened to you. Thank you for letting us know. No refunds can be given." I wasn't looking for a refund. I was looking for them to resolve the fact that I didn't get the roses that I paid for. GROUPON SUCKS and so does BLOOMS TODAY. Won't use or refer anyone to either one ever again.
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Posted 7 years ago
Groupon is rated 2.0 based on 1,151 reviews