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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Saved $$ on hair appt but they gave me a trainee who was terrible !!! So had to go somewhere else to get it right. Ended up costing me double.
Helpful Report
Posted 7 years ago
AVOID these Scammers. If anything goes wrong with the delivery of your package Groupon are useless and tell you they take up to 10 working days to reply back - Website claims parcel delivered despite couriers showing the parcel is stuck at the depot - Parcel is now 9 days overdue - Support chat cut you off in the middle of a live chat: J: i dont want the parcel anymore. it far too long. I just want a refund Dhivya A.M: I will pass this issue into priority Dhivya A.M: Until then I'd request your patience Dhivya A.M: Thank you for choosing Groupon. Have a wonderful day ahead. The purchase is now 8 days late and they want another 10 working days to get back to me. On top of this they will not refund me Terrible way of doing business and really poor customer service
Helpful Report
Posted 7 years ago
I signed up for Groupon years ago, and used to get good offers on restaurants, for the most part. Now I get a few emails a day. I've found some of their "discount" offers attractive, but when I research a little, I find that I can get the item I'm interested for less on another web site. Last week I ordered "Premium Bamboo Sheets" because here was a deal that was actually a money-saver. They arrived over the weekend, but they were polyester instead. I contacted the seller and they offered a return and a refund, but not the bamboo sheets. I contacted Groupon and they said they couldn't do anything because it's a "third-party merchant." Meanwhile, the offer is still on Groupon, despite the fact that the merchant knows it's a fraudulent offer. And the price I paid for the sheets is, as usual, no deal for polyester sheets.
Helpful Report
Posted 7 years ago
NEVER RECEIVED MY ORDER. YOU HAVE NO COSTOMER SERVICE REP TO ACTUALLY TALK TO. I WAS DIRECTED TO SEND AN EMAIL WHICK I DID SEVERAL TIMES AND NO ONE RESPONDED---THIS IS THEFT
Helpful Report
Posted 7 years ago
Buyer beware, Groupon fraudulently presented this deal! The movie tickets were real but there was no 100 dollar gift card, it was only coupons like $10 off a purchase of $25. This is not what was advertised and they refuse to refund. Social media and BBB are my only forums as an average Joe to get my message out. Please think twice before doing business with Groupon, thank you!
Helpful Report
Posted 7 years ago
My daughter bought me a Groupon for Christmas for an exercise class. I signed up, got confirmation, got notice 1 hour before the class saying to be there 15 minutes early. I waited for 30 minutes and the instructor never showed up. My daugher contacted Groupon and they would not reimburse her. I called the company that the Groupon was purchased from FOUR times with no response. You cannot get in touch with Groupon easily and they are not as focused on customer service as they once were. I am DONE WITH GROUPON!
Helpful Report
Posted 7 years ago
These clowns never fix any problem. The've been screwing me around on 3 different issues and being absolute condescending dicks at every turn. WE HATE GROUPON!!!!!!!!
Helpful Report
Posted 7 years ago
Purchased Groupon that merchant would not accept because of "blackout date" in Groupon Fine Print
Helpful Report
Posted 7 years ago
Bought a sams club membership through Groupon that comes with a $10 gift card. It took six weeks to get the voucher and i never got the gift card, paid with PayPal credit thats the worst thing you can do. Groupon is nothing but a big scam.
Helpful Report
Posted 7 years ago
My daughter and son-in-law had purchased a Groupon for my husband and myself, as a gift last Christmas, 2016. It was for a dolphin sightseeing tour in St. Augustine, FL, and expired 12/31/17. I was going to book a tour after returning from a cruise on 12/4/17. But when I pulled up the Groupon, it was saying it was Redeemed on 12/1/17 at 6 something PM. Well, at that day and time, we were out to sea on the cruise. I had never marked it Redeemed. Multiple emails back and forth to Groupon, even mentioning that my daughter had purchased it, and no resolution was made. They continued to say that I had "Redeemed" the Groupon, which I never did! With only a few days remaining on this Groupon, they told me that my daughter needed to email them, since she was the one who purchased it. She did, and still nothing! Two days before expiration, I received an email, addressed to my daughter, who has her own email, with which she emailed them from. They cancelled that Groupon and said that they are refunding her in Groupon Bucks, but not the total price that she had paid. I had to forward the email to her, since they never contacted her. I'm so angry with them and will never buy another Groupon again!!!! Their customer service STINKS!!!
Helpful Report
Posted 7 years ago
The Groupon coupon I paid for was not honored. Groupon explained I would receive credit for amount paid (which I was), plus the amount for the difference due to the embarrassment it put me in when it came time to pay vendor. I was to receive entire amount of coupon. I should have known better! I was taken. I cannot trust Groupon or their representatives.
Helpful Report
Posted 7 years ago
Countless emails back and forth to get a return label for an item that was supposed to be delivered within 2 days it got here after 7 days and the wrong color. They are keep forwarding me to 3rd party!!! They have the same items on amazon and no headaches. I am done with Groupon.
Helpful Report
Posted 7 years ago
Due to the fact that I recently relocated and was unable to use a Groupon, I asked for a refund. I was informed that I would not get one and that I could just give my groupon to someone else. Instead of just giving me Groupon Bucks, which I would most definitely use and than some, they have decided that losing a customer is more important to them. I will buy products and activities via Travelzoo now!
Helpful Report
Posted 7 years ago
As I went to leave the Park 'N Fly using my groupon I was informed that it was already used...in the prior month! Not possible. I have tried for 3 days to contact groupon and all attempts have failed. No phone number. No operator available to chat with. No active "send" button on the groupon site to email my complaint. I'm very disappointed. Very poor customer support services.
Helpful Report
Posted 7 years ago
Two ceramic items were shipped in an oversized box with nothing but 2 loose, thin sheets of bubble wrap. The box has NOTHING on it indicating that there were fragile items inside. The package delivered with both items broken and shattered. There is no customer service. Takes 2-3 weeks to get a refund AFTER they receive the returned items, IF you can even get ahold of them.
Helpful Report
Posted 7 years ago
Customer service sucks: Group discontinued phone and chat interfaces and email responsiveness is less than zero. Very frustrating.
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Posted 7 years ago
Will never use Groupon again! when I order one item which I did receive however, a week later send a email saying I purchase a random item I knew nothing about. 1st time they removed it, They told me it was because I had save My account visa number on my account page. Then the 2nd time I purchase voucher, I made sure to click do not save My account number. I Logged out and back in to app to make sure card number wasn't on my account page, how about a week later same issue they claim I order a service I did not, when I look at my account, my visa number is on my Groupon app account page again, I'm positive it was not there when l order this 2nd voucher. They refused to refund my money, I feel like some fraud is going on. I had to dispute it with my bank to have it removed. No more Groupon for me I've removed the app.
Helpful Report
Posted 7 years ago
I purchased a groupon for a hotel and they booked it with both my credit cards that they had on file. You can not call Groupon. They do not have a phone number that works and I tried the chat service and they told me I would have to talk to Groupon Getaways and I spent over an hour waiting for them to come on. I had emailed them multiple times with no reply. Having to dispute my credit card charge. I will never use groupon again. I have unsubscribed to the emails and took the app off my phone. HORRIBLE CUSTOMER SERVICE
Helpful Report
Posted 7 years ago
Everything! My experience was a total disaster. They did not clarify some of the important notices in their add. When we contacted them to resolve this matter they lied to us twice, and the third time they were not in any position to help apparently. WORST CUSTOMER SERVICE EVER
Helpful Report
Posted 7 years ago
Bought a ASUS 15.6" 2-in-1 Laptop - Intel i5 2.2GHz 6GB 1TB Win 10 through GROUPON and it was a mess. Computer was advertised as NEW and free RETURNS 30 DAYS. and, it arrived in a junky box in obviously extremely used condition with scratches on the top, sides and keyboard, and when i plugged it in, straight out of the box, it would not boot to the home screen or even function at all. Then I tried to get a return label and it was a disaster! I jumped through every hoop GROUPON threw at me and STILL could not get their ESCALATION team to send me a return label. I used to love GROUPON and buy tons of services and items through them. Never again after spending over 3 hours just trying to get them to send me a return label.
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Posted 7 years ago
Groupon is rated 2.0 based on 1,153 reviews