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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Most ridiculous company ever! Not only do they have no customers service in the event you do have an issue, but god forbid you do they are worthless at helping. My card was hacked on their site and reused on their site. No help at all. DO NOT USE THEM!!!!
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Posted 6 years ago
Horrible company!!! HORRIBLE CUSTOMER SERVICE, WILL TELL EVERYONE NEVER EVER USE THIS COMPANT, DISHONEST
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Posted 6 years ago
Absolute garbage company. Try getting a hold of them. Good luck. No phone number, live chat doesn't work, and stuff never ships just says processing
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Posted 6 years ago
Absolutely awful service wish I had never used it
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Posted 6 years ago
I bought a groupon for a drone autostart and didn’t see that it wasn’t for my VW. I asked for a $445.00 refund and was told no because it’s past the three days. Also find print I didn’t see on my phone when purchased. You can’t tell me that a company of this size and value can’t refund my money. Just Ridiculous
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Posted 6 years ago
Very pleased with the service I received. My sofas delivered on time as promised.
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Posted 6 years ago
Bad customer service. Unable to give me refund or change the date for tickets that I purchased to give as a gift to a friend that I found out that she was having brain surgery same week that she was suppssed use the tickets.
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Posted 6 years ago
Worst company I’ve ever encountered. No way to contact Groupon customer service to resolve an issue. After receiving only part of an order making the part I did receive useless I hunted and hunted for a phone number to no avail. Only option is chat online and she refused to make my order whole even the 2-part item is still available on their site. Never again!
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Posted 6 years ago
They sent me an email advertising 50% using promo code GIFT50 for lanterns at Edinb urgh Zoo. They did not apply it but took my money anyway. I phoned and they refused to refund. I will never use them again. Beware customer services is a London number but goes through to call centre in Asia.The customer service is awful. Trying to sort out any problems is not worth the hassle. Don't use.
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Posted 6 years ago
Fake dream! I been to Northern light in Iceland, worst city break I never been. Attractive price for terrible weather.
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Posted 6 years ago
I have to say that this has been probably one of the worst experiences i have encountered. I went to place an order for tickets. There were two options. One for $50 and one for $100. When i went to the $50 option, it said that i could not place this order. So i went to the $100 and placed the order. I come to find out that groupon charged me for both the $50 and the $100 order. Even though i did not place both of these. They said that all orders are final and will not cancel my second order. Even though its their system that messed up, not me. So i will dispute this on my credit card. The company offers no help. I can't get a person to talk with. I would NEVER use these guys again.
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Posted 6 years ago
Vitality Holistic Massage and Spa in East Islip NYwas wonderful!! Had a couples massage and it was a great experience. I would definitely return again .
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Posted 6 years ago
Where is my order and a straight answer from your inept “live chat “ customer service !! Don’t think that is customer service to be honest . Obviously too many people complaining otherwise why don’t you have a customer service number to actually talk to someone . I want my goods and compensation please
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Posted 6 years ago
Really really bad customer support - does not exist. their phone (877)788-7858 directs you to their web site. No chat, no email this is BAD
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Posted 6 years ago
The WORST online marketing company EVER!! IT IS IMPOSSIBLE TO TALK TO A LIVE CUSTOMER SERVICE REP. I MADE THE MISTAKE TODAY OF PLACING AN 2 ORDERS. THE DELIVERY ADDR3SS WAS 5 YEARS OLD. I WENT ONLINE AND TRIED CALLING CUSTOMER SERVICE (WHICH HANGS UP ON YOU UNLESS YOU ARE A CODE WRITER). I WILL FILE A COMPLAINT WITH THE FCC AND OTHER SOURCES... MAYBE A CAN TALK TO A HUMAN 8N BETWEEN. BUYERS BEWARE!!!!
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Posted 6 years ago
We had fraud on our account and they tried to refund us fraud with Groupon bucks. and told our bank it was us that made the purchase despite having other fraud occur. I should file a law suit!
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Posted 6 years ago
It’s impossible to reach customer service. If you have a problem that’s your problem. Never again would I order from Groupon
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Posted 6 years ago
Purchased a pair of boots with their Black Friday deal for $29.99 and when the charge appeared on my credit card I was charged $59.99. Contacted customer service and they asked if I had a screen shot of that price. ??? Who does that?? Never had any problems in the past. They have lost a frequent customer. Buyer Beware!!!
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Posted 6 years ago
t must have been lucky? the last time I "trusted " them was more than 12 months ago, at that time they DID have a PHONE NUMBER and AN E/mail address. Even at a that time they were not easy to communicate with , not by either of those methods, albeit my patience eventually paid off. That said I never felt they were interested in whatever my problem was ? a couple of times I had some satisfaction, the problem was the other 7 or 8. problems were never acknowledged or dealt with ! The final straw was an item I bought for myself and some friends which they continue to offer today ! AVOID AS A TOTAL CON, " tyre pressure valve caps with 2 LED indicators " now displaying CODE : : WISH 20 .... These are totally ineffective waste of money . I was lucky as I did not go for any so called BIG TICKET items so any product failures were annoying although not any strain on my bank balance ! Bottom line, AVOID GROUPON COMPLETELY, ESPECIALLY NOW THAT THEY NO LONGER USE ANY FORM OF CUSTOMER COMMUNICATION , WAS NOT MUCH GOOD IN THE PAST WHEN THEY DID COMMUNICATE WITH THEIR VICTIMS, NOW THEY CLEARLY COULD NOT CARE LESS , HOPEFULLY WHEN ENOUGH PEOPLE STOP YSING THEM, THEY WILLL SIMLY SHRIVEL TO A PILE OF MUD AND BILE, WHICH US EXACTLY WHAT THEY ARE.....
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Posted 6 years ago
I’ve ordered quite a few items over the months most have been returned as utter cheap quality , never as the picture looks or described. It’s difficult to work out how to return and you loose your postage. I’ve given too many chances now groupon are dealing with very cheap companies I will never order again lesson learned the hard way .... time groupon dealt with better companies
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Posted 6 years ago
Groupon is rated 2.0 based on 1,151 reviews