Login
Start Free Trial Are you a business?? Click Here

Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
I normally have a great experience with Groupon. I just purchased a Passport Book for Atlanta. The link does work to have it mailed to my house. We tried to go pick it up at the address listed but the address didn’t exist. I have tried for two day’s to get a hold of customer support but have been unable to. They no longer have a number to talk to a person nor do they have an email address for support. When you use the suggested customer support it states we are experiencing a higher volume than normal. I have tried for two days.
Helpful Report
Posted 5 years ago
My groupons are listed as available but the voucher says redeemed they should be available and I can't get any help
Helpful Report
Posted 5 years ago
would not touch with a broken barge… would not touch with a broken barge pole !!!! made a purchase over 3 weeks ago no correspondence until I CONTACTED then suddenly the item was dispatched ! but guess what should have been 4 x parcels delivered SHOULD HAVE BEEN BUT ONLY 3 arrived when contacting groupon first they attempted to lie regarding have a supervisor or manager on site then attempted to tell they could not contact the delivering courier to find the missing parcel so item is totally useless and now there telling me it will take 3 working days complete utter joke will defiantly never use again nor recommend
Helpful Report
Posted 5 years ago
Groupon is a crook! I bought tickets for a tour, showed up and there wasn’t a tour. I immediately informed Groupon not even 10minutes after the start time. Here I am over 2 weeks later and I don’t have have my money back, nor a return phone call. Just a bunch of automatic emails from people in foreign countries. I am utterly disgusted that Groupon was able to receive my purchase so easily, however make you go through hell and hot water to go back and forth with them via email. Is it really that hard to call and talk to your customers? It’s like your avoiding people because you know you do bad business!
Helpful Report
Posted 5 years ago
Takes your money but won't give groupon bucks.smh I'm over them
Helpful Report
Posted 5 years ago
Purchased tickets to a show in February which now I find out I am unable to attend. Contacted customer service and asked if they can issue me credit for this purchase and use another time. They were unable to grant my request. This makes the second time customer support has left me dissatisfied. I will no longer be using Groupon for anything in the future!
Helpful Report
Posted 5 years ago
Groupon voucher stated if I change my mind after consultation I can get a refund. Groupon won’t refund me money and is only offering Groupon credit. No where in the voucher terms and conditions did it say Groupon credit would be refunded. They are scam artists, they refund you in credit so your money stays in Groupon.
Helpful Report
Posted 5 years ago
They hide all their bad reviews !! Couple bad experiences!
Helpful Report
Posted 5 years ago
I bought a ticket to Radio City Music Hall Rockette's . I ended up with 3 tickets due to the fact that I couldn't tell that a ticket had been purchased. I contacted Groupon , they refunded 2 tickets. The seats were full next to me @ the show . There were no empty seats. Today, December 30th , they took the money out of my account for 2 tickets . They made extra money. They sold my extra tickets and rebilled my account for those tickets well after the show. Customer service leaches.
Helpful Report
Posted 5 years ago
Very bad customer service and I found most of their offers are fake and everything I have ordered from there was something wrong. I will not recommend them.
Helpful Report
Posted 5 years ago
1 star is too much here, Never again, constantly told lies from live chat and on the phone and emails, supposed to be a 1 week delivery, ordered in plenty time to get this for xmas and promised on the phone it would be here, now it wont arrive till January, customer service is terrible, 1st time customer, definitely not be ordering again
Helpful Report
Posted 5 years ago
My item never turned up bought it tried contacting them emailed several times not even a reply never again
Helpful Report
Posted 5 years ago
ordered a mattress took weeks to come then it wasn't the mattress I ordered. Want to give you a credit note when you don't want nothing to do with the company what a laugh.
Helpful Report
Posted 5 years ago
Never will we deal with groupon again! We bought a sams club membership thru them. Money was taken oit of our account. But nothing more after that. We've been trying to get our membership number and its impossible. $30 down the drain. Customer service is a nightmare. Never again!!
Helpful Report
Posted 5 years ago
I contacted Groupon on October 27 in regards to an issue with a Groupon Getaway to Las Vegas. I did not receive a response from a supervisor until December 14 and this is only after including Groupon's CEO, COO and VP. I bought a groupon to the Luxor for a 2 night stay for my husband's birthday, large because of the price of the groupon. Groupon even sent me a confirmation email in regards to the reservation, however the day I showed up at the hotel they could not find my reservation. Once I contacted groupon, I was told that there was an "inventory issue", but "no worries since we didn't charge your card". So instead what happened is that the hotel ended up charging me a total of $329.93 since they had to ask their manager to do what's called a "walk in" to get us a room since they told us that they were sold out, and I had to go through the stress of thinking I wasn't going to have a place to stay. Now I understand that the resort fees would have been $79.36, so with the groupon price I should have only had to pay $182.54. I asked groupon to issue me a refund of the difference which is $147.39. At the end of the day, this was not my error. I NEVER received an email from groupon letting me know that my reservation was not booked nor that there was an issue with my reservation. On the contrary, you guys sent me an email confirmation with a groupon order number so I had no reason to believe that it had not gone thru. In addition, we had at least 3 other parties within our group that booked it with no problem(us being the first), so frankly I don't believe that it could have been an inventory issue. You guys cost me almost $150 because of your incompetence and lack of follow-up. On top of everything, I could not get anyone respond to me within a reasonable time frame. The emails sent to me said it would be 48 hours for a response, but I never heard anything from anyone in those time frames ever. I had to keep reaching out after I was told a supervisor would contact me and didn't even get a response until I copied the CEO, COO and VP of the company. Even then still, there was no attempt to offer me anything to try and rectify this problem. If i could give zero stars, I would. Will never use groupon again.
Helpful Report
Posted 5 years ago
I called A Regal Limos to utilize my Groupon for their service. The person who answered the phone asked me many questions about the reservation. When I said I had a Groupon to use, she abruptly explained that all of their limos have been sold and to contact Groupon for a refund. Keep in mind my Groupon was still active and not expired. I then went on the chat option with a CSR from Groupon who told me that my Groupon was too old for a refund and they could give me trade in credit. I explained that this is not what I wanted, and that I wanted a refund. The CSR abruptly refunded me and ended the chat. The refund was sent to a bank that the card is closed and I do not have any business with. Now I’m in Groupon hell because they keep saying that the bank can now refund me. Complete Scam! $110 out of pocket because of a scam with A Regal Limo and Groupon. I think it’s really notable that Groupon just added a new deal with A Regal as well. Obviously neither company has ethical standards. I’ll never do business with Groupon again.
Helpful Report
Posted 5 years ago
I wish i could give NO STARS, because i would love to. I never had a problem ordering with them and returning a product. But i exchanged an item and the item i sent back never made it back to their warehouse but i was held responsible for the item after a month of dropping it off to the post office. I was told to deal with the USPS, go to USPS and was told that Groupon had to issue the complaint. After 4 days of going back and fourth, being called a liar about being charged and threats of calling my lawyer i was FINALLY issued a refund. After a customer shows proof of being charged and proof of the item being dropped off to be returned, it should be any more questions besides issue a refund and go through the USPS insurance to get the lost money
Helpful Report
Posted 5 years ago
Bought an electric toothbrush three weeks ago. It make very weird noises not able to return it.
Helpful Report
Posted 5 years ago
Be careful there are a lot of fake deals. Besides, the customer services are terrible. One day I ordered item and after 10min I noticed the currency was USD instead of CAD which made the price higher than the usual so I called the customer service they kept me in a call for 30min then they hang up on me and at the same time they sent an email we can’t return your item. So I tried to register a complain for what the agent did but didn’t get any help or response so I closed my account.
Helpful Report
Posted 5 years ago
I have ordered two items now from Groupon and both times these haven’t arrived. I had to chase this up with several unanswered emails and now have been offered a refund with no explanation of how this has happened other than it may have been “lost in transit “
Helpful Report
Posted 5 years ago
Groupon is rated 2.0 based on 1,153 reviews