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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Excellent deals that I couldn't find anywhere else. You can add a little bit of luxury to your home that you would never been able to afford.
Helpful Report
Posted 4 years ago
Bought theater tickets for show canceled by corona virus. Groupon never contacted us in a month. Theater said they've refunded all and told them to refund customers. After multiple chats on Social media (you can't get a hold of anybody via phone or email) refused to issue refund despite not delivering the service. We're filing complaints and never
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Posted 4 years ago
After Groupon cancelling on my tickets I purchased-I did not cancel, they did-i received no refund, only Groupon money. Due to Covid 19 virus, I will not be able to travel. Still, I did not cancel, they did! I expect a refund!
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Posted 4 years ago
I will never order from Groupon again they delivery’s are slow your things stay in transit for weeks and the 2 day shipping is a lie!!!!
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Posted 4 years ago
Back in Dec. 20, 2019 I purchased the deal with Sams Club membership for $45.00. I got the $10.00 e-credit in store. I kept checking for the $25.00 e-credit and the four items free at Sams. Groupon’s terms I had to wait till three weeks to receive them. I could never see the voucher. When I finally confronted Sam with this, they said I have to get notified by Groupon for the additional items. So finally around 1/6/2020 the the voucher finally showed up, (but know) it was past three weeks and I get a message that the deal had expired as of 12/31/2019. I contacted Groupon, they tell me they will look into it. Guess what, I have contacted them every month by e-mail and I get the same answer they are still working on it. Here it is April 2020 and still nothing. Bottom line is I got screwed big time. So I’m warning you don’t get caught up with their lies with the Sam’s deal.
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Posted 4 years ago
Groupon sold Rosetta Stone lifetime all language access for 199. Rosetta Stone does not honor this purchase stating it is a program they no longer support and I would have to pay an extra 199 through them to access through Rosetta Stone. I notified Groupon they gave me the run around and pretended like I never made the purchase. Unable to get resolution and seeking legal advice now to get refunded the 199 that I paid for a defunct program. Groupon is a scam and is running a racket with this bs. I encourage anyone to file claims against Groupon for deals like this no matter how small. I will not utilize them from this point forward.
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Posted 4 years ago
SCAM- have used in the past and have been very pleased but since the corona crisis they refuse to refund me $525 for a cabin rental! The cabin company had no problem refunding my money to me but Groupon customer service is a joke. I’ve even had family,friends and coworkers reaching out on twitter to help me get help but that still didn’t work. Contact your banks to start a dispute and let everyone know how this company reacts in a time of crisis!!!!!
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Posted 4 years ago
If I could give zero stars I would!!! I will continue to review until the right thing is done!! This company and absolute and complete FRAUD! Don’t waste your time. Their customer service is absolutely disgusting. Firstly I had one abruptly end the conversation with me while trying to get my refund because he no longer wanted to help me, I had to then start the process all over again. Second person was just as unhelpful. They repeat the same nonsense over and over and listen to nothing you might have to say!! Secondly I had to wait days for a respond only for them get this to address me by another name that’s is not even me and to tell me the exact same thing that I already said is not a option for me! All they do is offer you Groupon money voucher back and not your actual money back! Even after explaining to them that I am South African in which they do not have Groupon in SA..... they still continue to only offer me a useless option of Groupon money. They have no concern or care for their customers and they provide no such guarantee on the services that you purchase. Literally just a gamble with your money. If a service is not provided one should have full right to their MONEY back and not Groupon keeping people’s money in return for Groupon Money! That is absolute Theft!
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Posted 4 years ago
Ordered a BBQ, 6 days later the order hadn't been updated and had received no communication so chased them to be told the order couldn't be fulfilled and if I wish they would credit my account but only with 'Groupon Credits', they refuse to refund the funds to my bank card. Under Consumer rights this is illegally and extremely bad practice. I will of course be taking the matter further and reporting them to the Consumer Ombudsman. From what I've read on their Facebook community and elsewhere this seems to be their normal illegal practice. Therefore, I strongly advise against giving your hard earned coin to this sham of a business!
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Posted 4 years ago
Ordered a BBQ, 6 days later the order hadn't been updated and had received no communication so chased them to be told the order couldn't be fulfilled and if I wish they would credit my account but only with 'Groupon Credits', they refuse to refund the funds to my bank card. Under Consumer rights this is illegally and extremely bad practice. I will of course be taking the matter further and reporting them to the Consumer Ombudsman. From what I've read on their Facebook community and elsewhere this seems to be their normal illegal practice. Therefore, I strongly advise against giving your hard earned coin to this sham of a business!
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Posted 4 years ago
PLEASE DONT GIVE THIS COMPANY YOUR MONEY. THE WILL SEND YOU INVALID TRACKING NUMBER AND YOU HAVE TO WAIT A WHOLE MONTH FOR A DELIVER THAT MIGHT NEVER COME.
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Posted 4 years ago
This company is committing fraud please whatever you do never put your credit card information and keep it on your profile. They will charge on your card and then send you nothing when you didn’t order anything. I had order dresses With wrong colors and they was used and worn smelled really bad still outside getting wait. Then my stand came for my phone it broken and bend. They Haven’t send my fishermen hat mask But took my money and nothing. I took all my information off this site and the bad thing about it consumer services just as bad as the seller who is seeking these wormed and used products during this time of the virus. Services has gone downhill. They would take your money out your account and the tell you they can’t give it back when you ordered nothing. They are committing FRAUD against customers credit card. And send merchandise that is used and worn with smell really bad. Contact them and they tell you we will give you a bucks on Groupon why would i want to order anything else from this company and they have already scammed customers.
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Posted 4 years ago
I exchanged 18 email yesterday and today for return Defective item need to be return. I’m not sure how many people working on this all asking same questions over and over again. This is getting really frustrated with Groupon. It so bad.
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Posted 4 years ago
Absolute con. Groupon refusing to give refunds cos of cancellation due to corona virus. Offering vouchers which is illegal. Then claiming cant find details of account or emails sent . Then informing is that now its too late as voucher has expired. We have been trying to resolve this since corona virus started. We have no choice but cancel as all hotels have closed down while in lock down. TERRIBLE DO NOT PAY GROUPON ANYTHING . We CERTAINLY WONT BE FROM NOW ON NOR RECOMMENDING TO ANYONE . .
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Posted 4 years ago
Ordered toilet rolls , they came afer a long wait what I received was a total scam . Twelve toilet rolls can fit in a small shoe box I paid over £15 for dolls house size toilet rolls. This is disgusting at a time of world crises ripping of vulnerable people. I am old disabled and vulnerable unable to leave the house so was desperate after hearing about the shortages. I will never shop with groupon again I don't want vouchers I need my money back so I can shop with honest people
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Posted 4 years ago
I booked 5 tickets to go to the circus spending just over £50 and when the covid-19 struck, Groupon stated in writing underneath the advert that if the event is cancelled outside the merchants control I would get a full refund. I asked 3 different representatives for my refund and was told no. Also one particular man was very rude on Groupon chat. I have gone to consumer rights and have just today noticed that Groupon have removed thier statement to offer refunds for this event. I am furious at Groupon and feel cheated, the fact that they don't have a customer care telephone line tells me they don't care. I have also previously recieved faulty digital based ITEMS and it was very hard and frustrating to get a refund. I STRONGLY ADVISE YOU TO AVOID.
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Posted 4 years ago
C Xmatiwane Is the rudest costumer service representative I’ve ever talked to. One agent told me I can get my money back and this one ended our conversation with no reason!!!!!
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Posted 4 years ago
They don't give refunds like they say, groupon credit is not what I signed up for but that's what they give. The contract said REFUND!!!
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Posted 4 years ago
I purchased a nights stay back in Jan2020 for the 18th April for my mums birthday. With the on-going pandemic I fall under the high risk category so advised groupon I don't know when i will able to travel as atm im not even allowed to leave my house so I asked them for a full refund (as the hotel is closed as well). Groupon advised that if i get a confirmation from the hotel that i haven't used my stay I can have a full refund. I contacted the hotel and got something in writing to confirm it hadn't been used to which they advised they are happy for me to have a full refund. I forwarded this to Groupon and then didn't hear from them for a week. After I chased up my refund Groupon then advised that things have changed and i can have Groupon credits only. I have now been aruging with them for 2 weeks as they agreed my refund in monies then decided to change their mind. This is the first time I have used this company and I will definitely not be using them again.. There should be an option for 0 stars and 1 star is too generous.
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Posted 4 years ago
DO NOT BOOK A TRIP!! I ordered a Groupon for a hotel stay that was to happen on April 24th through the 26th of 2020. I purchased this group on on May 4th 2020. When I originally purchased this group on the confirmation from the Groupon and the hotel said that as long as I canceled within nine days of the reservation I would receive a full refund. Because of the Corona virus my reservation was canceled by not only the hotel but by Groupon. The hotel issued me an email saying they were going to refund the amount to my payment. If I did not do anything by April 2nd it would be automatically refunded. Today April 3rd 2020, I received an email saying that the refund had not been issued to my form of payment, that instead Groupon had decided because of the Corona virus situation, that they were doing all refunds in the form of Groupon bucks. Groupon bucks can only be used to purchase things from Groupon and nothing else. I contacted Groupon and told them I did not want Groupon bucks. This reservation was for a birthday party obviously we will now have to do something else for this and have no intention of going to the hotel. Groupons response was that during the Corona virus they will only issue refunds to Groupon bucks and nothing else. I'd ask them for a refund again through another customer service agent and again explained that I never chose to get Groupon bucks and then I did not want to use any Groupon services. This was well within the cancellation period that was given to me initially when I made the reservation. Again they denied giving me the refund saying that they had already processed the refund into Groupon bucks and we're only doing that at this time.
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Posted 4 years ago
Groupon is rated 2.0 based on 1,151 reviews