Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,153 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammers. They just rob people that's all it is.”

Helpful Report

Posted 5 years ago

“Customer service sucks and I'm still waiting for my order its been 10 days now.”

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Posted 5 years ago

“Excellent deals that I couldn't find anywhere else. You can add a little bit of luxury to your home that you would never been able to afford.”

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Posted 5 years ago

“Bought theater tickets for show canceled by corona virus. Groupon never contacted us in a month. Theater said they've refunded all and told them to refund customers. After multiple chats on Social media (you can't get a hold of anybody via phone or email) refused to issue refund despite not delivering the service. We're filing complaints and never”

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Posted 5 years ago

“After Groupon cancelling on my tickets I purchased-I did not cancel, they did-i received no refund, only Groupon money. Due to Covid 19 virus, I will not be able to travel. Still, I did not cancel, they did! I expect a refund!”

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Posted 5 years ago

“I will never order from Groupon again they delivery’s are slow your things stay in transit for weeks and the 2 day shipping is a lie!!!!”

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Posted 5 years ago

“Back in Dec. 20, 2019 I purchased the deal with Sams Club membership for $45.00. I got the $10.00 e-credit in store. I kept checking for the $25.00 e-credit and the four items free at Sams. Groupon’s terms I had to wait till three weeks to receive them. I could never see the voucher. When I finally confronted Sam with this, they said I have to get notified by Groupon for the additional items. So finally around 1/6/2020 the the voucher finally showed up, (but know) it was past three weeks and I get a message that the deal had expired as of 12/31/2019. I contacted Groupon, they tell me they will look into it. Guess what, I have contacted them every month by e-mail and I get the same answer they are still working on it. Here it is April 2020 and still nothing. Bottom line is I got screwed big time. So I’m warning you don’t get caught up with their lies with the Sam’s deal.”

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Posted 5 years ago

“Groupon sold Rosetta Stone lifetime all language access for 199. Rosetta Stone does not honor this purchase stating it is a program they no longer support and I would have to pay an extra 199 through them to access through Rosetta Stone. I notified Groupon they gave me the run around and pretended like I never made the purchase. Unable to get resolution and seeking legal advice now to get refunded the 199 that I paid for a defunct program. Groupon is a scam and is running a racket with this bs. I encourage anyone to file claims against Groupon for deals like this no matter how small. I will not utilize them from this point forward.”

Helpful Report

Posted 5 years ago

“SCAM- have used in the past and have been very pleased but since the corona crisis they refuse to refund me $525 for a cabin rental! The cabin company had no problem refunding my money to me but Groupon customer service is a joke. I’ve even had family,friends and coworkers reaching out on twitter to help me get help but that still didn’t work. Contact your banks to start a dispute and let everyone know how this company reacts in a time of crisis!!!!!”

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Posted 5 years ago

“If I could give zero stars I would!!! I will continue to review until the right thing is done!! This company and absolute and complete FRAUD! Don’t waste your time. Their customer service is absolutely disgusting. Firstly I had one abruptly end the conversation with me while trying to get my refund because he no longer wanted to help me, I had to then start the process all over again. Second person was just as unhelpful. They repeat the same nonsense over and over and listen to nothing you might have to say!! Secondly I had to wait days for a respond only for them get this to address me by another name that’s is not even me and to tell me the exact same thing that I already said is not a option for me! All they do is offer you Groupon money voucher back and not your actual money back! Even after explaining to them that I am South African in which they do not have Groupon in SA..... they still continue to only offer me a useless option of Groupon money. They have no concern or care for their customers and they provide no such guarantee on the services that you purchase. Literally just a gamble with your money. If a service is not provided one should have full right to their MONEY back and not Groupon keeping people’s money in return for Groupon Money! That is absolute Theft!”

Helpful Report

Posted 5 years ago

“Ordered a BBQ, 6 days later the order hadn't been updated and had received no communication so chased them to be told the order couldn't be fulfilled and if I wish they would credit my account but only with 'Groupon Credits', they refuse to refund the funds to my bank card. Under Consumer rights this is illegally and extremely bad practice. I will of course be taking the matter further and reporting them to the Consumer Ombudsman. From what I've read on their Facebook community and elsewhere this seems to be their normal illegal practice. Therefore, I strongly advise against giving your hard earned coin to this sham of a business!”

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Posted 5 years ago

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Posted 5 years ago

“PLEASE DONT GIVE THIS COMPANY YOUR MONEY. THE WILL SEND YOU INVALID TRACKING NUMBER AND YOU HAVE TO WAIT A WHOLE MONTH FOR A DELIVER THAT MIGHT NEVER COME.”

Helpful Report

Posted 5 years ago

“This company is committing fraud please whatever you do never put your credit card information and keep it on your profile. They will charge on your card and then send you nothing when you didn’t order anything. I had order dresses With wrong colors and they was used and worn smelled really bad still outside getting wait. Then my stand came for my phone it broken and bend. They Haven’t send my fishermen hat mask But took my money and nothing. I took all my information off this site and the bad thing about it consumer services just as bad as the seller who is seeking these wormed and used products during this time of the virus. Services has gone downhill. They would take your money out your account and the tell you they can’t give it back when you ordered nothing. They are committing FRAUD against customers credit card. And send merchandise that is used and worn with smell really bad. Contact them and they tell you we will give you a bucks on Groupon why would i want to order anything else from this company and they have already scammed customers.”

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Posted 5 years ago

“I exchanged 18 email yesterday and today for return Defective item need to be return. I’m not sure how many people working on this all asking same questions over and over again. This is getting really frustrated with Groupon. It so bad.”

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Posted 5 years ago

“Absolute con. Groupon refusing to give refunds cos of cancellation due to corona virus. Offering vouchers which is illegal. Then claiming cant find details of account or emails sent . Then informing is that now its too late as voucher has expired. We have been trying to resolve this since corona virus started. We have no choice but cancel as all hotels have closed down while in lock down. TERRIBLE DO NOT PAY GROUPON ANYTHING . We CERTAINLY WONT BE FROM NOW ON NOR RECOMMENDING TO ANYONE . .”

Helpful Report

Posted 5 years ago

“Ordered toilet rolls , they came afer a long wait what I received was a total scam . Twelve toilet rolls can fit in a small shoe box I paid over £15 for dolls house size toilet rolls. This is disgusting at a time of world crises ripping of vulnerable people. I am old disabled and vulnerable unable to leave the house so was desperate after hearing about the shortages. I will never shop with groupon again I don't want vouchers I need my money back so I can shop with honest people”

Helpful Report

Posted 5 years ago

“I booked 5 tickets to go to the circus spending just over £50 and when the covid-19 struck, Groupon stated in writing underneath the advert that if the event is cancelled outside the merchants control I would get a full refund. I asked 3 different representatives for my refund and was told no. Also one particular man was very rude on Groupon chat. I have gone to consumer rights and have just today noticed that Groupon have removed thier statement to offer refunds for this event. I am furious at Groupon and feel cheated, the fact that they don't have a customer care telephone line tells me they don't care. I have also previously recieved faulty digital based ITEMS and it was very hard and frustrating to get a refund. I STRONGLY ADVISE YOU TO AVOID.”

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Posted 5 years ago

“C Xmatiwane Is the rudest costumer service representative I’ve ever talked to. One agent told me I can get my money back and this one ended our conversation with no reason!!!!!”

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Posted 5 years ago

“They don't give refunds like they say, groupon credit is not what I signed up for but that's what they give. The contract said REFUND!!!”

Helpful Report

Posted 5 years ago

Groupon is rated 2.0 based on 1,153 reviews