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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
The process was straight forward and they were professional throughout. Thank you. Would recommend.
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Posted 7 years ago
Always good deal
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Posted 7 years ago
I was supposed to receive a $61 refund and they tried telling me the charge didn't exist in order to keep my money. I gave them all my bank information and they still denied it. I finally submitted a claim through my bank and they were able to find it easily. What a scam!!
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Posted 7 years ago
My issue was unresolved after multiple back and forth emails with customer service. I asked for the manager's contact information and phone number and received no answer. The setup for customer service is horrible, email as an only option to resolve customer complaints makes Groupon come off as cheap, cold, inefficient, and that resolving customer concerns is not a priority since there seems to be no option to speak with someone on the phone when email doesn't resolve the problem. Multiple individuals kept responding, it kept getting passed on depending on who is answering emails at that particular point in time, and there didn't even seem to be IT involved even though the problem should have involved IT. I'll never purchase from Groupon again.
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Posted 7 years ago
Groupon wwoismworking woth a company called DFW Elite Home Care. The seller redeemed our service immediately then failed to show for 3 appointments. The owner has not paid her own employees who also refused to work for lack of payment. She and Groupon refuse to give our money back.
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Posted 7 years ago
Easy, efficient site
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Posted 7 years ago
Ok, this one's going to be little heavy and not something I would normally do. But Groupon, company and service I have trusted many, many times. Is ripping me off. Paid $338.31 for a 2 night stay at a hotel. They took my money. And on their site immediately told me there was an error on their end and it didn't go through... They still TOOK THE MONEY. When I complained to their "customer service" ugh "live chat", the only option they have, you can't call them on the phone. They told me it was an "authorization charge" for the entire amount of the purchase?!?... What were they authorizing if supposedly nothing was purchased. I believe this is a clear a present scheme to fraud people and hold their money, many times never paying it back. This is so wrong, evil and I know a lot of people out there have had the same experience with this company. It's time to call them out. Groupon you are officially exposed for the rip off artists you are. Sinserely, Ex-Customer
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Posted 7 years ago
Groupon made offer for paintnite. When I went to tedeem coupon it asked for $20 more. Offer was not expired. Contscted groupon who gave me a runaround but did absolutely nothing to resolve problem and kept my money. Bait and switch is ifferi g somethinh at one price and then selli g at a higher price whicjmh is what they did
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Posted 7 years ago
Groupon have a lot of very good deals. I have bought a lot of their offers, for restaurants, meals out, hair deals and household goods too. I always get great customer service from Groupon. I would highly recommend buying from Groupon.
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Posted 7 years ago
Order process was simple, I like the look of the product, although it isn't due to be delivered yet so I can't give feedback on the product as received.
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Posted 7 years ago
Fantastic deals, brilliant customer service. Love them
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Posted 7 years ago
The service is good and well packed
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Posted 7 years ago
BUYER BEWARE!!! I have made many purchases with Groupon over the years with some hiccups but generally ok. Lately though, every order I placed got rejected because my address was wrong. (Of course, it wasnt!) THEIR system kept scrambling my details so despite it being right on the screen its not what they issued vendors. After a million calls and emails, including cc'ing the MD in who now seems to have blocked me, I have got absolutely nowhere and to add insult to injury, all the refunds from their order cancellations have been given to me as Groupon Credits! I want my money in the bank as I wont be using them again! Worst Customer Service I have ever come across and I will NOT let this rest!
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Posted 7 years ago
I will never use Groupon again. I bought a local fitness deal but could never get in touch with the owner. The phone that they listed is never answered. I left voice mail but still nobody in touch with me. I doubt if the business ever exists! I don't think Groupon use reliable vendors also when there is problem, the customer service are not helpful and rude. They did not solve the problem and just ignore my email after I brought up the problem.
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Posted 7 years ago
I have used groupon frequently, but it wasn't until there was a problem that I realized what a TERRIBLE practice they have for solving an issue. I recently placed an order and they sent me the completely wrong item. All they could do was "refund" my money. I'm sorry, but that is unacceptable. When a multi-million dollar company makes a mistake, they should rectify the situation by sending the customer the correct item they ordered. They said I could go re-order the item "IF" it was still available. No, that is not ok. They made the mistake, they should be responsible for sending the item that was shown on my order. Very very very disappointed on how this company operates, what a horrid way to do business. Pictures below. ordered pink ones, this is what I received.
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Posted 7 years ago
I will never use Groupon again. The customer service are not helpful and rude. They did not solve the problem and just ignore my email after I brought up some problem I had with a local deal that I purchased and questioned their service.
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Posted 7 years ago
Quality goods and services locally and nationally , real bargains and top class service ... Roger Swan Bristol calibra5000@gmail.com
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Posted 7 years ago
Good, quick and reliable service
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Posted 7 years ago
Was requested to review a client of groupon. The review was not favorable and was discussed with merchant. No credit nor refund was offer and negative review was never added to clients listing. It appears that only good reviews are recorded and the negative ones are omitted. This is not fair to the consumer who needs to know both good and bad reviews to make judgment if to use or not use their service.
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Posted 7 years ago
I had some problems with their offer of the Apachie digital watch with two of them sent to me and defective so returned. Now when I try to buy items from them they block my attempt and fail to resolve the problem with a new password invitation that always fails. I cannot seem to make any progress and this is most frustrating.
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Posted 7 years ago
Groupon is rated 2.0 based on 1,151 reviews