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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Gave us the wrong room on our 3 year anniversary, had to drive 6hrs to get to the hotel too- then spent half the night dealing with customer service only to be told no one could help for 24 hours
Helpful Report
Posted 7 years ago
tried to order mattress but queried my address and tel no as not being correct so tried live chat did not understand my issue so quit out of website. Will not order again
Helpful Report
Posted 7 years ago
I got an IMAC from groupon that I barely ever used for over a year as it is never worked properly. I contacted the seller last year to fix it . I had to pay for it to be sent to be repaired. the seller sent it to the address of a retailer and I had to chase for weeks to get the item and when I got it it wasn't working. I had to send it again. the seller claimed that the screen was smashed and this is due to inadequate packaging. the item was packaged in the same way when it was sent before and I believe if it was smashed is due to mishandling by the collection company or the seller's staff. Now, it has been more than a year that I purchased this item that I barely used and ended up with a smashed screen. I come to realize that merchant is a scam company Whenever I contact groupon they send generic emails.
Helpful Report
Posted 7 years ago
They added an extra charge on my order. I tried contacting them and wound up with an online chat ( got me nowhere ) I asked for a phone number to speak with someone and they would not give me one. After 2 months I went to my bank and foled a fraud charge. No customer respect at all
Helpful Report
Posted 7 years ago
Shocking service! Item arrived broken and damaged and now 1 week later I am being asked to go out of my way to return them because they won't send a courier. The Manager will not speak to me and said I will get an email, I just want to send the item back and get a refund.
Helpful Report
Posted 7 years ago
can not use groupon and they refuse to refund and I been with groupon since it started.
Helpful Report
Posted 7 years ago
They advertised a "great deal" for concert tickets and after I purchased them. about a week later, I saw them on sale from the venue cheaper than what I paid. It is misleading to say the least that they say they are offering this "great deal" and it is not. I contacted customer service who repeatedly told me that there were no refunds. I think a multi-million dollar company could issue a rebate of the difference in order to satisfy a customer. Apparently, Groupon does not feel this way. Very disappointing.
Helpful Report
Posted 7 years ago
Bought a 6-day holiday through Groupon, had a pretty awful booking experience. Substantial hidden charges, attempted substitution of the hotel to a poorly rated and far out of town location, plus many other things such as travel connections that made it impossible to even reach our hotel on the first day. Overall it was a pretty BAD experience.
Helpful Report
Posted 7 years ago
There is loads of fine print that is deceptive. Merchants are not always honest - some are great. Groupon does not have customer support by phone only chat and email. They will always give a hard time to customer.
Helpful Report
Posted 7 years ago
They absolutely did not help me to resolve a problem that has created the partner. I looked for help by contacting them over and over again. Without words! I'm speaking about Groupon UK!!
Helpful Report
Posted 7 years ago
Grouopon refused to refund on a faulty 'goods' item despite agreeding that they would. Poor service, poor communication - would not recommend
Helpful Report
Posted 7 years ago
incredibly difficult to redeem a code. Too make matters worse I had to create or login into an account to redeem a gift. I do have an account but resent that I have to acknowledge the account to redeem a gift. BTW the account I do have will bever be used again!
Helpful Report
Posted 7 years ago
SOLD ME GROUPON WITH CLEANING COMPANY WHO REFUSED SERVICE BE BECAUSE I WAS ONE MILE OUTSIDE THEIR SERVICE AREA. GROUPON REFUSED A REFUND AND TOLD ME TO GIVE IT TO SOME IN THE SERVICE AREA. ASSHOLES!
Helpful Report
Posted 7 years ago
I ordered few things of closes first time at the Groupon and it was so bad condition. it was like some body making that stuff from basement and selling. Will never buy closes from Groupon. I got so bad experiences.
Helpful Report
Posted 7 years ago
Total lack of follow-through support from Groupon UK. After paying for a deal and then booking with the merchant (restaurant meal) the merchant then cancelled booking....reason was that Groupon had failed to pay the Resturant on 40 previous occasions for coupons purchased by Groupon account holders and were no longer accepting any bookings from this website. Having contacted Groupon Support with my complaint (they still have my money for purchase) and after nearly 3 weeks they have failed to respond further to resolve this issue, this amounts to a fraud!
Helpful Report
Posted 7 years ago
I purchased a coupon for a massage, but the therapist never returned my calls. When I called last week, the phone was disconnected. I checked her Facebook website, and it had been taken down. I contacted Groupon, and kept getting emails that they were checking into it. I contacted them repeatedly, and finally got an email confirming the business was closed. I initiated a chat, and was promised I would receive an email with a trade-in within 24 hours. More than 2 days has elapsed - nothing. I tried another chat, and got a message that no one was available: "Please check back later". Then I got an email, asking me how my chat went! Terrible customer service.
Helpful Report
Posted 7 years ago
Waited 5 months for a gutter cleaning that never happened. BEWARE Groupon only provides a guarantee for 3 days for local services.
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Posted 7 years ago
NEVER trust groupon with anything related to travel. I purchased a groupon for a hotel stay two weeks ago. They just CANCELLED my stay without informing me, and sent me an email that they refunded my credit card because they published the incorrect rates. I already purchased a rental car, I already have family meeting me there for my birthday and now I am not sure what to do. The worst part is I went back to the groupon to see how much the price went up, and the rate increased from $86 per night to $377 per night. For all of you looking to buy a vacation through groupon, imagine purchasing your family vacation, planning it, taking off work, only to find out that they decided to cancel your vacation on you two weeks later. It would leave you between spending a lot more money to go on the same trip you already priced out or doing nothing. BUYER BEWARE!
Helpful Report
Posted 7 years ago
Groupon canceled my hotel when they wrote the wrong price. More than a week after I purchased it and made other plans. HORRIBLE SERVICE
Helpful Report
Posted 7 years ago
I ordered an item thru Groupon and it was set to be delivered the next week. As soon as the item got to my city, instead of delivering it to my house they delivered it (with VERY late notice) to one of the post offices in my city (have no idea which one). There was no delivery attempt (My husband was home by the way). So, there was no ticket on the door or anything. I got home at 8pm, at which time I got a text saying, "unable to deliver??" I open the text and got Fed Ex message saying in red, "P.O. Box package available for pickup at local post office???" WHAT THE HECK ARE THEY TAKING ABOUT!!! I don't even own a P.O. Box, so why couldn't they deliver it??? I contact Fed Ex only to find that it was the Groupon seller that requested this. I have absolutely no idea why. By the way at the time I am writing this I still have no idea which post office it was sent to and will likely have to wait until the weekend to go get it since they close before I can get out of work. And somehow the Fed Ex rep doesn't even know which post office location "They" sent it to. That doesn't even make sense!!! So, now I have to call the post office's 800# so they can find out which one it got sent to. What is really going to tick me off...is if it's the post office literally 1 minute from my house, they may as well have delivered it to me and not the post office. I am HEATED!!!!
Helpful Report
Posted 7 years ago
Groupon is rated 2.0 based on 1,153 reviews